Category: Bad Behavior

Dog Owner Getting Owned

| Denver, CO, USA | Bad Behavior, Pets & Animals

(I am training new associates on the registers at a well known Pet Store when a lady comes up with her dog.)

Customer: “My dog peed over there.” *points behind her towards the rest of the store*

(As the new associates help ring her items up I search for the cleaning spray and paper towels. When she is done getting her items, I place the paper towels and spray in front of her and say “Thank You” since at that time we had a bit of a line. A few minutes go by and there are just a few customers waiting in line. The lady comes back up.)

Customer: “Are you the manager on duty?”

Me: “No, ma’am, but I can get someone for you.”

Customer: “I have never had to clean up after my dog; what is your policy on customers cleaning up after their dogs?”

Me: *rather dumbfounded* “Ma’am, we have cleaning stations all around the store so customers can clean up after their dogs.”

Customer: “I have never had to do that. Workers always do it.”

Me: “No, ma’am.”

Customer: “I just wanted to know your policy.” *walks out the door*

(I stood dumbstruck for a few minutes trying to figure out why someone would have a dog and expect others to clean up after it. And what does she do when the dog is not in the store?)

Demanding A Slush-Fund

| Granada Hills, CA, USA | Bad Behavior, Extra Stupid, Technology

(A customer walks in and buys a Drink. It is self serve, so we show him where the machine is. Five minutes later, he walks back in, with a big stain on his shirt. He yells at me.)

Customer: “You did this to me!!!”.

(I try to calm him down but he insists that I owe him free gas.)

Me: “A child could use this machine; why can’t you?”

(After arguing for a bit, an eight-year-old child came in, bought a hot dog and a Drink, and left. The customer sheepishly left. He came back three times in the next week demanding free gas and a new Drink.)

In Receipt Of A Bad Attitude

, | MI, USA | Bad Behavior

(I work at a very well known fast food restaurant and on this particular day, while I am taking money in the drive-thru, we run out of receipt paper in the entire store. This happens very rarely so my manager tells me to make sure that every customer paying with a credit card is okay with no receipt.)

Me: “Good morning! Your total today will be [total].”

Customer: *doesn’t say anything and hands me a credit card*

Me: “Just so you know, ma’am, we are out of receipt paper today. Is that okay?”

Customer: *looks annoyed* “Yeah, sure, whatever”

Me: “Okay, great!” *slides her credit card through and hands it back* “Here you go! Have a great day!”

Customer: “Where’s my receipt?”

Me: “Ma’am, as I explained before we don’t have any receipt paper right now.”

Customer: “I don’t care! I want my receipt!” *holds out hand impatiently*

Me: “I’m sorry, ma’am, but I don’t have a receipt to give you. I can hand write you a receipt on a bag if you want.”

(At this point our drive-thru is backed up and this lady is very angry and starts yelling at me.)

Customer: “I want my receipt! It can’t be that difficult for you to understand that! Ugh! Let me speak to the manager!”

Me: “All right, ma’am, one second.”

(I bring the manager over and explain what has happened and that the customer wants to talk to a manager.)

Manager: “How can I help you?”

Customer: *angrily* “I’d like my receipt! And that girl won’t give me one!”

Manager: “I’m sorry, ma’am, we don’t have any receipt paper to print out a receipt on. We can write it on a piece of scrap paper or a bag though.”

(By now the lady is furious and her son, who I didn’t notice before, starts yelling at my manager from the backseat. He can’t be more than 9 or 10.)

Son: “You guys are so stupid! You need to just give her what she asked for!”

Customer: *to her son* “Shut up! I can handle this!” *to my manager* “This is unacceptable! Give me my money back! Is this store franchise or corporate owned?”

Manager: “This is a corporate store, ma’am”

Customer: “Well, I’m going to call corporate on you and your employee, then! This is ridiculous! You aren’t fit to be a manager and–” *pointing at me* “–she is too stupid to work here!”

(I’m in tears now and my manager is very obviously upset. She manages to stay calm and collected and refunds the customer. After the customer drives off she calls for someone else to take my place and takes me aside.)

Manager: “Did you tell her that we had no receipt paper like I said?”

Me: “Yes. I did. I swear. I told her before I even took her card.”

Manager: “Don’t worry then. It wasn’t your fault. She’s the one who’s too stupid to work here. Not you.”

(After all of this happened that lady has not come back. I have dealt with other rude customers, buts none as rude or mean as that lady.)

Children Of Crime

| UK | At The Checkout, Bad Behavior, Family & Kids, Food & Drink

(It’s busy at work so I decide to hop on a checkout. I have processed a couple of customers when I notice everything on the conveyor belt for my next customer has been opened.)

Me: “Miss, we prefer to have you wait until after purchasing before… eating your shopping.”

Woman: “Oh, my son was hungry. You can’t expect him to sit there quietly when he’s hungry!”

Me: *looking at the toddler in the trolley seat and then at the woman’s shopping* “Sure, but, you gave him whiskey?”

(The woman turned beet red and decided to sprint for the door, leaving her shopping and CHILD behind. She jumped in her car and sped off. We got in touch with the police and while giving statements in the back the woman came back in wearing something completely different and trying to act incognito. We all went down and when she saw the police she tried to do a runner again. I was honestly trying to hold laughter in while the police arrested her for robbery, child neglect, and drunk driving. Her son was smiling and laughing throughout.)

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Not Getting A RAW Deal

| MA, USA | Bad Behavior, Technology

(I just recently finished my Master’s from a prestigious college. I still work for this retailer since student loans payments are high and they actually pay me good money at this store, working in the photo center, since I have been there for many years and the job market in my field is lacking at the moment.)

Customer: “Why are my pictures all blurry?”

Me: “The resolution of the photo was not high enough to be printed clearly.”

Customer: “These are professional photos taken by a PROFESSIONAL. They are of the highest quality possible.”

Me: “How did this professional send them to you.”

Customer: “By email.”

(This happens a lot and few know that with certain emailing services, they will compress the photo being sent in order for it to email properly. Basically, emailing even a “professional photo” will ruin the quality. I explain this to the customer.)

Customer: “Yes but this is by a professional. He knows what he’s doing and what he’s talking about, unlike you.”

Me: “Ma’am, I have a Bachelor’s degree in Photography and a Masters from one of the best universities in the country in Digital Curation and Preservation. With all due respect, I KNOW what I am talking about.”

Customer: “If you had those degrees you wouldn’t be working here. I don’t believe you. You guys are just doing a crappy job printing my professional wedding photos.”

Me: “The reason why I am working here is none of your concern. I am trying to explain to you why your photos are not coming out clear. We have a PROFESSIONAL printer. It is not our fault they came out this way. If you would just contact your photographer and have them put it on a flash drive or CD, the quality will be much better and we can print them.”

Customer: “Clearly you have no idea what you are talking about when it comes to professional photography. I am going to the drugstore down the street to print these.”

(Let’s see if she finds someone who knows what they are talking about there!)

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