Category: Bad Behavior


I Think We Know Where That Vodka Went

| Hattiesburg, MS, USA | Bad Behavior

(I work in a popular fast food restaurant and often get requests to throw trash away when I’m working the drive-thru. It’s against company policy for me to take trash, and I always let the customer know this. They’re generally polite about it, but not always. I’m working the second window, where we hand out the food and I open the window for a woman who has a friend in the back seat.)

Me: “Hello, ma’am, here’s your [Order]!”

Customer: “Hey, hey, hey, can you throw this away for me?!”

Me: Um, I—”

Customer: *attempts to hand me two enormous, empty vodka bottles*

Me: “I’m sorry, ma’am, I can’t take that.”

Customer: “Why not?!”

Me: “It’s against policy for me to take trash from customers.”

Customer: “Bull-s***! That’s bad customer service! You’d better f****** take this, you b****!”

(I watch in shock as she continues to berate me, while her friend tries to reason with her. Eventually I turn to a coworker, who quietly tells me to shut the window. I do so in complete silence, and right after I do so, the friend flags me down.)

Me: *opening the window as little as possible* “Yes…?”

Friend: *over the continued bellowing of the customer* “Yeah, I need ketchup.”

(I gave her some and they drove away. However, they left the bottles right in the drive-thru where another car could hit them!)


Beware The Cable Guy

| USA | Bad Behavior, Movies & TV, Technology

(I work at a well-known electronics retailer, and have just finished my shift with another coworker. I clock out as two men come in to the store. One is an elderly man looking to get a TV antenna so he can drop his cable provider, and the other is the man’s middle-aged neighbor. The neighbor has no concept of an “inside voice,” and this whole exchange is done in an aggressive, vaguely Australian shout. Taken aback by the intensity of the neighbor’s voice, I wind up staying past my shift.)

Neighbor: “We’re looking for TV antennas. Do you have those here?”

Coworker: “Yes, sir. What kind were you looking for—”

Neighbor: “Good, good! We want one of those boxes you put on the TV. See, my neighbor here just got a $190 bill from his provider and he wants to drop them.”

Coworker: “Well, we do have indoor antennas, but they may not work well depending on your location. This area is bad for FM TV reception because of the landscape—”

Neighbor: “Yeah, his cable provider charged him $190 and he wants to drop them, but he only watches a few channels.”

(He proceeds to rattle off several cable-only channels.)

Coworker: “Well, those channels are only through cable, so he will not receive those through an antenna.”

Neighbor: “What channels will he get? See, he only watches [repeats list of cable-only channels].”

Coworker: “How many channels he gets really depends on his location, what kind of antenna he has, and where he—”

Neighbor: “Do you have any of the big outdoor antennas?”

Coworker: “Not in-store, but I can check online.”

(At this point I have drawn the old man aside and made him aware of streaming media devices and companies that stream shows over the internet for a small fee. He seems content with that solution, but the neighbor is not.)

Neighbor: “Now wait a minute. How many channels will he get?”

Coworker: “Like I said before, it depends on where you are. These large antennas can pull stations from forty miles away and—”

Neighbor: “What about those things you use to rotate them? And do you have someone to install it?”

Coworker: “We do sell the rotating mounts separately, but we do not have our own installers. You will have to—”

Neighbor: “Why don’t you have your own installers? Will he be able to watch his shows from [Cable TV Network]?”

(This went on for twenty minutes, with the neighbor repeatedly asking how many channels his elderly friend would get, interrupting and misunderstanding our explanations, more comments about the cable bill, giving us unprofitable business advice, and making off-color jokes about a recently deceased comedian that were in very poor taste. They ultimately left without buying anything, leaving us bobbing awkwardly in the eddies left by the man’s strange intensity.)


I Don’t Work Here, Does Not Work Here, Part 21

| Vidalia, GA, USA | Bad Behavior, Crazy Requests, Popular

(I work for a small department store chain as a store manager. One night after closing my store, I head out to the local [Big Chain Store] to pick up some things, and I find myself heading in the direction of the pet department. As I near, a lady comes out and grabs my arm, stopping me.)

Woman: “I need help in pets, and there’s no one here.”

Me: “Probably someone over in toys. Just go ask them.”

Woman: “I need HELP.”

Me: “Then ask someone.”

Woman: “What’s your name?”

Me: “None of your business.”

(With that I walk off, leaving the lady fuming and angry. A bit later I am talking to a manager. As I’m doing this, I see the lady come out. She spots me and her face lights up full of anger.)

Woman: “I’m going to get you fired!”

(Turning to the manager she starts ranting on how she asked me for help, and various things, adding that I was rude, and she was going to call [Big Chain Store]’s help line if the manager didn’t fire me on the spot.)

Manager: “Uh… I can’t fire him.”

Woman: “Why the f*** not?” *starts dialing*

(I reach up to my company’s badge, pull it off and extend it in front of the lady’s face.)

Me: “Because I don’t work here. I, like you, am a customer. I’m not bound to help you, and you shouldn’t just assume that everyone in a shirt and tie is a manager.”

(The woman stares at the badge, and then looks to me, before looking back at the manager.)

Woman: “I’m still going to complain.”

Manager: “Yeah, see how well that works out for you. ‘Oh, yes, I was at [Big Chain Store] and asked a customer to help me, and they told me they wouldn’t help me. So I’m complaining about rude customers like myself.’”

(She caved at that point and sulked away.)

I Don’t Work Here, Does Not Work Here, Part 20
I Don’t Work Here, Does Not Work Here, Part 19
I Don’t Work Here, Does Not Work Here, Part 18


Complaining To Have Nothing To Complain About, Part 2

| Long Island, NY, USA | Bad Behavior, Food & Drink, Popular

Me: “Hi, welcome to [Restaurant]. What can I get you today?”

Customer: “I’ve had a really bad day so far! I’ll have a double shot espresso with extra cream.”

Me: “Oh, no! I’ll make sure to give your order extra attention to try and cheer you up.”

Customer: “Thank you!”

(I make her coffee, and place it down on her table.)

Customer: “Wow, that was quick!”

Me: “Yeah, and just so you know, there’s cream and sugar on the table over by the entrance.”

Customer: “Thanks again.”

(About five minutes later she starts screaming at my coworker.)


Coworker: *on the verge of tears* “I’ll go get him…”

Customer: “These people…”

(My coworker comes over to me.)

Coworker: “[My Name], [Customer] wants you…”

Me: “I know…”

(I walk to her and she immediately starts yelling at me.)


Me: “Isn’t it good if the drink is better than you expected?”

Customer: “NO!”

Complaining To Have Nothing To Complain About


You’re My Hero-in

, | CO, USA | Bad Behavior, Bizarre, Criminal & Illegal

(I used to do overnight cell phone tech support for a major provider. As I worked on the prepaid side, we tended to get weird or unreasonable customers on a consistent basis, especially late at night. The customer I’ve been working with in this story, however, has been completely calm and reasonable throughout our call. Also note that I have only heard him during the entire call, nobody else.)

Me: “Well, if there’s nothing else I can do to assist you tonight I just want to thank you for being the best part of [Company]. Again, my name is [My Name] and I hope you have a great rest of your night!”

Customer: “Thanks, you too! Good night.”

(At this point the line goes quiet but is still connected. Assuming he either thinks he hung up or is waiting for me to do so, I reach for the release button.)


(I jump, but realize that he’s not talking to me. For the first time I hear someone muttering to him in the background.)

Customer: “Why the f*** did you think it was a good idea to say ‘heroin’ while I was on a call? What the f*** are you going to do if I go back to jail, huh?!”

(At that point I released the call, hoping the customer didn’t realize we were still connected and the only person I heard talking about illegal narcotics was him.)

Page 13/266First...1112131415...Last