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Category: Bad Behavior

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Trying To Pass On The Credit To You

| Provo, UT, USA | Bad Behavior, Crazy Requests, Criminal & Illegal, Popular, Wild & Unruly

(I’m cashiering when a customer approaches me and turns in a lost credit card she found lying on the floor in front of the doors. I take it, make note of the name on the card, and place it in the safe behind the registers. About twenty minutes later, I get a phone call from a woman saying she thinks her credit card is still at the store. I verify the name on the card, and tell her we did find it. She comes back into the store a few minutes later.)

Customer: “I’m here for a lost credit card.”

Me: “Okay, let me just check your ID!”

(The names again match up, and I return the card to her.)

Customer: “Can I get the name of the girl who rang up my purchase? She never gave me back my card.”

Me: “Actually, I’m pretty sure she did. Another customer found the card on the floor by the doors. I think you may have dropped it, ma’am.”

Customer: “No, I’m pretty sure she kept it from me. I’d like her name. When I find extra charges on the card I’m calling your manager and turning her in!”

Me: “Ma’am, she has worked here for three years, and I know for a fact she would never steal your credit card. There’s no way she could have kept your card, made purchases, and dropped it over by the door all while still being on the clock and ringing at the registers.”

(At this moment, the coworker in question, whose shift has just ended, walks past the registers on her way out. I ask her about the card.)

Coworker: “Yes, ma’am, I do remember handing your card back to you. You put everything back in your wallet but kept the card in your hand as you walked away.”

Customer: “You’re lying! Give me your name! I’m going home to check my bank account and if there are any extra charges on my card I’m calling corporate and the police on you!”

Coworker: “My name is [Coworker] and I promise you won’t find any extra charges on your card.”

(The customer stormed out of the store in reply. There were never any extra charges placed on her card.)

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Won’t Be Seeing You

| IA, USA | Bad Behavior, Liars & Scammers, Popular

(I work at a concession stand in my school. A person walks in that I’ve never seen before.)

Customer: “Hey, I’m blind; what do you sell? You’ll have to read it off to me.”

Me: “Oh, okay. Well, we sell hot dogs, nachos, assorted sodas, and candy.”

Customer: “All right. I’ll take one of those hot dogs, and I see you sell pizza. Why’d you leave that out?”

Me: *I left it out because we ran out but I’m confused because he saw it* “Um, we don’t have anymore… I’m sorry, but did you say you SAW it?”

Customer: “Doubting a customer? How rude to treat me! I’m bringing my business elsewhere!”

Me: *to coworker* “This is why I can’t with people sometimes.”

Customer: “What was that? I heard that? Do I need to get a manager involved?”

Manager: *heard the whole thing* “Sir, I think you should, in fact, take your business elsewhere.”

Customer: “Fine! This isn’t the last you’ve seen of me!”

(We haven’t seen him since.)

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In Line And Out Of Line, Part 13

| Orlando, FL, USA | Bad Behavior, Crazy Requests, Popular

(I am currently working at a famous theme park when an irate customer stomps up to me basically dragging her son along.)

Me: “How can I help you?”

Customer: “My son wants to go on [Extremely Popular Attraction], but there are a ton of people in the way.”

Me: “You need to wait in line like everyone else, ma’am. May I interest you in getting a Fast Pass?”

Customer: *yelling* “JUST TAKE ME AND MY SON TO THE FRONT, GOD-D*** IT!”

Me: “If I let you to the front of the line, then I’d have to let everyone to the front of the line.”

Customer: “Then why don’t you do that, dumb b****?”

Related:
In Line And Out Of Line, Part 12
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10

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Walker Me Through It

| WA, USA | Bad Behavior, Crazy Requests, Popular

Me: “Thank you for calling [Medical Supply]. My name is [My Name]; how can I help you?”

Customer: “Is this the medical supply store?”

Me: “Yes, it is! What can I help you with today?”

Customer: “Do you sell medical supplies?”

Me: “Yes, we do. We have wheelchairs, hospital beds, walkers, and more. Is there anything in particular you were looking for?”

Customer: “I’ve seen other people using them. It is a metal frame that people use to walk around if they are unstable.”

Me: “That would be a walker. We do have those here, with or without seats.” *I explain the difference* “Would you like to come in and have a look at them?”

Customer: “No, no. You don’t know what it is and you sound too young. I’ll try somewhere else.”

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Good Parenting Is Trans-parent

| MN, USA | Bad Behavior, Bigotry, Family & Kids, Popular

(I am a female-to-male trans man. I haven’t been on my hormone meds for very long, but most people can’t tell that I was ever female-bodied. I am currently working the register with my unisex name tag on.)

Customer: *glances at my name tag* “That’s not usually a girl’s name.”

Me: “Well, I’m not a girl. That’s [total due], please.”

Customer: *pauses and then begins talking to me very condescendingly* “Listen, sweetheart. I know your type. You act like a tomboy all your life and you think you should play pretend and try to become a boy! Well, you’ll always be a woman, even if you’re a man-ish looking b****. Grow up.”

(I am in tears at this point and silently carry on with the transaction. A little boy who was in line next to her steps away from his mom.)

Boy: “Hey! That’s not very nice. He’s obviously a boy and you should respect that! You can’t be mean to someone just because they’re not like you. You should say you’re sorry.”

(The customer turns red, and the boy’s mom speaks up as well.)

Boy’s Mom: “Hmm, isn’t it sad when a six-year-old is better behaved than a forty-year-old?”

(The customer mumbled an apology and rushed out of the store, leaving her purchases on the counter. I offered the kind little boy and mother a discount on their books, but they declined and offered to buy me a scone from the coffee shop in our store, which I also declined. They stop in frequently now and always say hi!)

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