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Category: Bad Behavior

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A Bad-Behavior Burrito

| PA, USA | At The Checkout, Bad Behavior, Bigotry

(I’m at a place where you pick out your food and have it made to order. I’ve just told the woman I want a burrito, when a man comes up behind me.)

Man: “Take my order first!”

Worker: “I’ll be with you next.”

Man: “I need to be first.” *then to me* “Stand down.”

Me: “What?”

Man: “Stand down! I’m going before you.”

(By this time the worker has the beans and rice on my burrito and passes it to the next worker, who asks me what other ingredients I want. The man totally is ignoring the first worker who is asking for his order, and instead is yelling at the worker helping me.)

Man: “Don’t listen to her! She doesn’t know what she wants! She doesn’t know her place.”

(I ignore him and proceed to the checkout, I hear him yelling at the first worker.)

Man: “You should have taken me first! You b****, don’t you understand!”

(Next thing I know the manager comes out and asks the guy to leave. He lunges across the sneeze guard at him. The other worker says they are calling the cops.)

Man: “You can’t call the cops! I am an American! I have a coupon! I have to be here! You should have taken me first. I have a coupon.”

(He goes over and starts throwing all the napkins, straws, etc. on the floor, and grabs a patron’s food off their table and flings it. We are all kind of trapped because he is blocking the door. Next he sees me and starts yelling at me.)

Man: “Had to have your precious burrito, you b****. Eat it! Choke on it! I won’t save you if you choke!”

(He grabbed the bag with my food in it and started swinging it around, I ran behind the counter where the employees were to get away, A security guard came in not moments later and forced the guy out, still raving about his coupon and saying I should choke on the burrito. Ironically, I got a coupon for a free meal from the manager who felt bad for me.)

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Unable To PIN Down The Problem

| Kingston, ON, Canada | Bad Behavior, Crazy Requests, Wild & Unruly

(I work in a call center which serves as technical support for a very large cellphone company. In order for agents to verify a customer’s account under their cellphone number, they would need to provide us with the last four digits of their SIN (or ‘PIN’ as we called it), which we are already able to see on their account. If they choose not to verify their account, they only get limited access to it (like making a payment, or asking technical support questions.)

Me: “[Standard agent greeting]. May I have your four digit PIN, please?”

Customer: “How do I find out my PIN?”

Me: “It is the last four digits of your social insurance number.”

Customer: “Well, I don’t feel comfortable giving you that information!”

Me: “If you choose not to verify, I do have to warn you that you that there will be limited access to your account. As well, I can currently see your PIN; all I need is for you to verify it for me.”

Customer: “DIDN’T YOU HEAR ME? I do NOT feel comfortable giving you that kind of information.”

Me: “Okay, ma’am, what can I help you with today?”

Customer: “I want to know what the last four numbers this phone has called.”

Me: “I’m sorry, but because you chose to not verify this account, I can not give you that information. I can help you out with technical questions or make payments.”

Customer: *very irate now* “WHAT?! I NEED to know what numbers this phone has called!”

Me: “If you would like to verify…”

Customer: “I ain’t verifying nothing, you stupid b****!” *slams phone down*

(I was assuming she meant to actually hang up but in her anger the phone didn’t actually disconnect and I had to listen to her throw things around and curse for three minutes before I was able to give a goodbye script and disconnect.)

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In Spitting Distance Of Being An A**-Hole

| Dallas, TX, USA | Awesome Workers, Bad Behavior, Food & Drink

(Two teenage couples come into my section to eat. The two guys order full meals, one of the girls orders a glass of water, and the other orders a side salad. I have been joking around with the two guys, but the girls have given me nothing but icy stares and short answers. Another waiter delivers the food and forgets to bring the salad. I come up to the table.)

Me: “How is everything?”

(The girl who ordered the salad looks at me and throws her hands up in the air.)

Me: “Oh, no, it looks like my colleague forgot your salad. I’ll be right back.”

(I retrieve the salad quickly and return it to the girl. As I set it in front of her:)

Girl: “God, what took so long?”

Me: “The cooks weren’t finished spitting in it yet.”

(Her eyes just about popped out of her head and the guys just started laughing. Luckily the guys paid and tipped well.)

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Acting Out Of Line While Inside The Lines

| Cedar Rapids, IA, USA | Bad Behavior, Crazy Requests

(It’s back to school season and our small store has a coloring competition for children to win a free backpack filled with school supplies. Because the age range for participants is four to twelve years old, it’s a random draw and we take submissions for about two weeks. On the day of the draw, just after we’ve randomly drawn a winner, a couple that appears to be in their fifties enters the store and the gentleman picks up one of the submission papers and begins to draw with the store-provided crayons.)

Customer: “When will this drawing be held, anyway?”

Me: “Oh, I’m very sorry, sir, but submissions closed a couple hours ago. We’ve actually already drawn the winner!”

Customer: *suddenly irate* “What?! Well, who won?”

Me: “This is the winning picture!”

(I show him the coloring. It’s obviously not the best drawing and not even inside the lines, but it was a very small child so what do you expect?)

Customer: *snorts* “At least you should limit it to people who actually colored in the whole thing!”

Me: “Well, sir… it was a random drawing.”

Customer’s Wife: “And anyway, we only came here to schedule a [service that we’re known for] for him.”

Customer: *still coloring* “No! I don’t want to do it now!”

Customer’s Wife: “What? Really?” *incredulous look at him* “[Customer], don’t do this. You’ve got to be kidding!”

Customer: “I don’t feel like it. I’m not stubborn! I just don’t want to now.” *folds up his coloring page and storms off*

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You’re His Puppet

| CT, USA | Bad Behavior, Family & Kids

(I am on line duty at the cafeteria at an arts camp. Since the wait can be a long time, I try to entertain the kids by talking to them. Note that the campers are given a lot of freedom and there are very few rules. The kid in this story is nine or ten.)

Me: “What did you do today?”

Camper: “Well, I got thrown out of Puppetry.”

Me: “You did? How did that happen?”

Camper: “I don’t know. I didn’t know they could do that. I don’t think counselors should be allowed to kick us out.”

Me: “Well, they can, if you’re being disruptive to the other kids.”

Camper: “Yeah, but I still don’t think it should be allowed, because campers are more important than counselors. You know why? One, because we’re kids, and two, because without us, you wouldn’t have jobs.”

(I wish I had told him that without counselors he wouldn’t have a camp, but I was so dumbfounded I just stared. I later talked to my friend who worked in Puppetry, and she told me they had to kick him out almost every day because he was so disruptive.)

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