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Category: Bad Behavior

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Wants Their Complaint On A Plate

, | WA, USA | Bad Behavior, Crazy Requests, Food & Drink

(There is a power outage in the middle of the day. For some unknown reason, we are always one of the few with power, which means the whole city comes over to hang out since we have books and coffee. Of course, this means we have lines and lines of people anxious for the warmth of coffee and food.)

Coworker: “Next in line, please!”

Customer: “I would like a caramel macchiato and a spinach and artichoke quiche.”

Coworker: “All right, that adds to $10.12, please! And your food and drink will be right at the end.”

(We switch off who is doing what since it is so busy and I am making the drinks. After a little while we have her food and drink ready to go.)

Me: “Okay, I have spinach and artichoke quiche and a caramel macchiato!”

(Customer looks at her order clearly not satisfied.)

Me: “Is something wrong?”

Customer: “I wanted to eat this here.”

Coworker: “We’ve been really busy because we’re one of the few businesses not without power, so we ran out of plates. You can still eat it here if you would like.”

Customer: *clearly still not satisfied* “If I want this on a plate, I should be able to get this on a plate. Who is the manager tonight?”

Coworker: *says our manager’s name* “Would you like to speak to her?”

(Somehow my coworker still has a smile on her face even with how much we’ve had to do all night. I don’t know how she does it. The customer grunts, takes the bag and drink and walks away. Later that night, as my manager and coworker are getting ready to close, nearly having to kick people out in the process…)

Customer: “Are you [Manager]?”

Manager: “Yes, I am. What seems to be the problem?”

Customer: “I have a complaint to make. You need to fix the behaviors of your employees. If a customer asks for a plate, they deserve to get a plate.”

Manager: “Well, would you rather eat on a dirty plate or in a nice, clean bag?”

Customer: *looks appalled* “Why would you give me such an attitude?”

Manager: “Sorry, but it’s now 10. We are closing up and you have to leave.”

Customer: “Whatever!” *slowly walks away*

Manager: *with a smile* “Have a good night!”

(Apparently this customer does this a lot. She always has a complaint to make about our business, yet she always comes back. We also had a customer stand up to this rude lady customer and tell our manager that we gave excellent service, especially for it being so busy in the middle of a power outage. Mind you, we had actually forgotten her food because of all the chaos, so that part restored my faith in humanity!)

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Should Have Read More Into It

| CO, USA | Bad Behavior, Popular

(I work at a large, well-known craft store in the framing department. My official title is custom framer, but we occasionally get lost or needy customers at our counter, especially when it’s busy. While I am assisting a few customers at once (pulling frames, fetching ready-made’s from the sales floor, etc), a very aggressive middle-aged woman approaches me.)

Me: *carrying two large frames* “Is there something I can help you with?”

Customer: “Are all of your frames on sale?”

Me: “No, not all of them. The sale sign in front of the frames will say which ones are on sale. Like, for example, this sign—” *points to one of our very bright red sales signs with big bold lettering* “—says that the Memorial collection frames are on sale. The label on the frame—” *points to frame* “—says what collection it belongs to.”

Customer: *snippy tone* “Oh. I see.”

(Believing I had sufficiently helped her, I return to assisting customers back at the frame counter.)

Same Customer: *calling from the aisle* “Excellent customer service by the way!”

Me: *confused* “No problem!”

(Later on, I hear that the same lady went to our store manager and angrily complained that I had made her feel stupid by telling her to read.)

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Within A Hairs-breadth Of A Scam

| Raleigh, NC, USA | Bad Behavior, Food & Drink, Liars & Scammers, Popular

(I’m working late on a Friday night. Two men and a woman are seated at one of the tables in my section. They proceed to order mixed drinks with “upsell” (more expensive) liquors, appetizers, and racks of ribs. All in all, a rather pricey check for our chain restaurant. After I’d brought out the racks of ribs:)

Customer #1: “She’d like to add a side of broccoli with her ribs, with melted cheese on it.”

Me: “Of course. The extra side dish is about $2.69.”

Customer #1: “That’s fine.”

(The kitchen whip up the side dish very quickly: a mound of broccoli with fresh, gleaming, melted cheddar over the top. I take the plate out to the table, drop it off, fill up some drinks at the next table over, and return to my section in about three minutes to check that everything is going well. The plate with the broccoli is at the edge of the table, with a long black hair embedded into the cheese. The hair is easily eight inches long, and there is no way on the planet I would’ve missed it or brought it out of the kitchen if it had happened there. Frankly, it looked so revolting that I didn’t want to be the one that had to pick it up and take it back!)

Customer #1: “We want to return this because it’s got a hair in it.”

(Both of the men are clearly trying not to laugh, and the woman just looks at me like they think they are all very clever.)

Me: “Well, I’m very sorry to see that, sir. Do you want another side dish of broccoli to replace this, or just have it removed from your check?”

Customer #1: “No… no, we don’t. Look… can we talk to your manager?”

Me: “Certainly, sir.”

(I give them a bright smile and go to find my manager in the kitchen to show him the side dish before he goes to talk to them. Our manager laughs.)

Manager: “Where did THAT come from?”

(I explain. The manager looks around the kitchen and laughs again. He has short, salt-n-pepper hair. Our head cook is bald, and our other cook has short, curly red hair. My hair, also trimmed around ear-length, is red, and the only other waiter on at that point of the night wears his hair cut in short, bleached-blond spikes.)

Manager: “Some people… Look, don’t worry; I’ll go talk to them.”

(He returns in a couple minutes and explains he is taking the side dish ($2.69) off the check, but nothing else, and that he’d made that clear to the customers. The customers decide they don’t want dessert, and pay the bill (about $78) with cash and leave me a $2 tip, making sure to make a point of reminding me that the hair in their broccoli had been gross and that they don’t plan to return. Once the trio has left, one of the pair of elderly women sitting in one of the booths in my section calls me over.)

Lady: “I saw the whole thing! That man reached over and plucked one of the hairs off her head and stuck it in the food! They were laughing about it the whole time! I hope you didn’t get in trouble.”

Me: “No, ma’am, I didn’t. You see, nobody in our kitchen tonight has hair anything like they ‘found’ in the food, so they didn’t get away with anything more than having that single extra side dish taken off their check.”

Lady: “Well, good! I don’t know what’s with these young people today, trying to pull a fast one on hard-working people!”

(It was charming how indignant she was! I gave them their dessert teas for free for her honesty, and she ended up tipping me $15 on her $27 meal.)