Category: Bad Behavior

A Cent-less Discount

| Windsor, ON, Canada | Bad Behavior, Money

Me: “Thank you for calling [Company]. My name is [My Name], and how is it I can assist you this evening?”

Customer: “MY SERVICE HAS BEEN OUT FOR AN HOUR AND HALF! FIX IT NOW!”

Me: “All right, sir. I can definitely assist you with that.”

(I go through basic troubleshooting and resolve the issue.)

Me: “All right, sir. Is there anything else I can do for you this evening?”

Customer: “YEAH! HOW DO YOU PLAN TO COMPENSATE ME FOR THIS?!”

Me: “Excuse me?”

Customer: “How do you plan to compensate me for this? I wasn’t able to use my service for an hour and a half. I had to just sit here with nothing to do, and then I’ve been on the phone with you for an hour and a half, and I want compensation!”

Me: “Okay, so you were out for an hour and a half and spent 15 minutes on the phone with me, and you want compensation. Is that correct?”

Customer: “Yes, and how much is that going to be?”

Me: “I’m not sure, sir, let me check your bill and I’ll find out.”

(Since throughout the entire call the customer had been rude and screaming at me I decide I am going to go completely by the book and not just give him a 5 dollar credit, like I normally would. After checking his bill and calculating it down perfectly to the hour and 45 minutes I come back to the phone and inform him:)

Me: “All right, sir, so after calculating how much it cost you for the hour and 45 minutes you were out of service, it comes to a grand total of 37 cents. Would you like me to apply this to your bill?”

Customer: “Oh, h***, no! I want more than that. I want your supervisor!”

Me: “Well, unfortunately my supervisor is not available at this time of night, and it cost you 37 cents for that hour and a half and how long you’ve been speaking to me. Now, is there anything else I can assist you with?”

Customer: “No!” *click*

(I did apply the 37 cents credit just to rub it in his face for being such an unpleasant person.)

Be My Guest And Just Leave

| San Francisco, CA, USA | At The Checkout, Bad Behavior

(I work at a national chain store that sometimes offers promotional gift cards for certain purchases. These change constantly and people are always getting them wrong; they buy the wrong brand, wrong size, or don’t buy enough to qualify. If they point out a problem during the checkout there’s usually something I can do (ranging from figuring out where they went wrong to just giving them $5 off something if they complain enough). Once the transaction is over, however, it’s over. I can’t do anything.)

Woman: “Um, I was supposed to get a $5 gift card?

Me: *holding the receipt for the completed transaction* “Oh, really? What do you think was supposed to show it? It didn’t come up on the register.”

Woman: “These!” *waves small packets of feminine hygiene products*

Me: “Actually, I think the promotion is on the larger size. It didn’t come up.”

Woman: “You think, or you know?”

Me: “Well, these promotions change all the time and it didn’t ring up, so…”

Woman: “Can you just give me the gift card?”

Me: “Well, this transaction is actually completed. However, if you want to go upstairs to Guest Services I’m sure they’ll be able to sort it out for you.”

Woman: “Are you kidding me? I have to go to Guest Services for this? I don’t want to go that far!”

(We’re at the foot of the escalator that drops people off right in front of Guest Services. She’d have to walk about a hundred feet, not counting the escalator.)

Me: “Uh, okay. I’m really sorry, but there’s nothing that I can do about it now. The transaction is over.”

Woman: “I’m not going to Guest Services! Just take the [Product] off. I don’t want them!”

Me: “Ma’am, I can’t—”

Woman: “I only bought them for the gift card. If I’m not going to get the gift card I don’t want them, and I want them taken off.”

Me: “…Okay, so. Returns are upstairs at Guest Services.”

A Lack Of Considerate Driving

| Mission, BC, Canada | At The Checkout, Bad Behavior, Food & Drink, Health & Body

(I am around seven-months pregnant with my daughter. I am working on drive-thru. The customer drives up to the window after placing her order. She is pretty much as far away from the window as she can be.)

Me: “Hi there. That will be [total].”

(The customer hands me the money. She doesn’t try to help me out by reaching her arm out so I reach out as far as my belly will let me and managed to get her money. I punch in what she gave me and handed her the order and then her change. I accidentally drop a dime as she makes no effort to reach out for the change so I basically have to rest my belly on the counter.)

Customer: *tries to hand me back all her change* “Want to try that again without dropping it?”

(I am a little cranky at the fact that she couldn’t pull up to the window properly or at least reach her hand out more, and my bosses have always backed me up, so at this point I don’t care.)

Me: “Want to try pulling up to the window properly? I’m pregnant and I basically had to climb the counter because you’re an idiot. If you can’t pull up to the window you could at least make an effort reaching for your change instead of being rude and making me squish my stomach into the counter.”

(She didn’t answer and just drove away.)

Throw In An Extra Humble Pie

| USA | Bad Behavior, Food & Drink, Funny Names

(I am at a bakery getting dessert for Thanksgiving. I overhear a man and a worker talking about his order.)

Man: “My wife called three weeks ago and ordered food and called today to make sure it was ready, and you people don’t have it! It’s under John and Liz! I can’t believe you god**** people!”

Worker: “I’m looking for pies under the name John and Liz but I’m not finding anything. I’m sorry but your wife must have called somewhere else.”

Man: “No! We always get dessert here and my wife didn’t call another place!”

(This goes on for what feels like hours. I decide to get some treats for myself because hearing this guy is making my head spin!)

Man: “Two pecan pies under John and Liz! Why can’t you people get it right!? My wife called TODAY and you people said it was ready!”

Worker: “Are you sure it’s not under any other name?”

Man: “I’m positive! Are you calling me a liar?!”

Worker: “Of course not, sir. I found one ready box with pecan pies and they are the only ones ready but the name isn’t John and Liz.”

Man: “Well, what’s the name then god-d***-it!?”

Worker: “Johnson.”

(The man goes white for a second while another worker is preparing my treats.)

Man: “U-uh, yes, that’s my last name.”

(He throws money on the table and runs away while the other worker gives me my food and receipt.)

Me: “Oh, it says that you didn’t put the treats on here.”

Worker #2: “It’s on the house after listening to that for 10-20 minutes!”

Beguiling Bagels

| Pittsburgh, PA, USA | Bad Behavior, Food & Drink

(It is less than five minutes before closing on a Friday night, when a clearly drunk individual walks into the bagel shop where I work. The store manager has worked with me for years, in multiple settings, and we like to take turns pinning each other with the unruly guests.)

Customer: “I want a dozen doughnuts.”

Me: “I’m sorry; did you mean a dozen bagels?”

Customer: “Did I say I wanted f****** bagels? I said f****** doughnuts. I want a dozen doughnuts!”

Me: “I’m sorry, sir, but we don’t carry doughnuts.”

Customer: “Well, why the f*** don’t you have any f****** doughnuts?”

Me: *in a sugary-sweet voice, with a cheek-aching, full toothed grin* “Because, we’re a F****** BAGEL SHOP, SIR. Also, we’re closed now. Have a lovely evening.”

(My manager proceeded to laugh hysterically, as she followed him to the door, locking it behind him.)

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