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Category: Bad Behavior

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Giving The Customer A Good Mall-ing

| Memphis, TN, USA | Bad Behavior

(A sales specialist and a new trainee are working the last hour of their shift. Their store is attached to a shopping mall, but has multiple independent entrances. The mall has been closed for ten minutes, but the department store is still open for another hour. The large, cage door at the mall entrance has been closed. Multiple announcements were made regarding the closing of the mall doors. The specialist is folding clothes while the trainee is ringing up a female customer.)

Trainee: “[Specialist], this customer has a question that I’m not sure how to answer. Can you help me?”

Specialist: “Of course!” *the specialist turns to the customer* “What is your question, ma’am?”

Customer: “Can you tell me how to get out of this store?”

Specialist: “Sure! What department did you come through when you entered?”

Customer: “The shoe department at [Store that is on the opposite side of the mall]. Can you open the door to the mall so I can leave?”

Specialist: “I’m sorry, ma’am, but we can’t open that door once it’s locked. It’s a safety issue and a loss prevention issue.”

Customer: “Then how the h*** am I supposed to get to my car? This is ridiculous!”

Specialist: “Ma’am, our managers made announcements every five minutes for the last thirty minutes announcing that the mall door would be closing promptly at nine pm. Once those doors are closed, we cannot open them until the following business day. We gave more than enough warning that the doors would be closing.”

Customer: “I DON’T F****** CARE! I WAS STILL BROWSING WHEN THEY MADE THOSE ANNOUNCEMENTS! I WANT THAT DOOR OPEN NOW! I HAVE PLACES TO BE TONIGHT!”

Specialist: “[Trainee], please call [Manager] and see if she can open the mall door.”

(As the trainee calls the manager, the specialist can hear the customer muttering to her friend, who just walked up to the conversation. The two women can be heard saying degrading things about the specialist and how the store seems to only hire idiots.)

Trainee: “[Manager] wants me to bring them up to the main office so that they may assist in the situation.” *he turns to the customers* “If you’ll follow me upstairs, please.”

Customer: *to the specialist, obviously pleased to be personally escorted to meet with the managers* “If you weren’t such a b****, you’d know that THIS is how to treat a customer.”

Trainee: “Now, ma’am, that wasn’t necessary. [Specialist] informed you of our store policy. Our manager made multiple announcements about the doors closing. The only reason she wants to speak with you is because you obviously didn’t understand when [Specialist] told you, so she thinks that our security guards may be able to explain it in a way you’ll understand. Now, those mall doors will remain closed until tomorrow morning. How you get back to your vehicle is up to you.”

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Caught Red-Solo-Cupped

| MI, USA | At The Checkout, Bad Behavior

(A family has just finished checking out their smaller-sized order and left their shopping cart in front of the u-scan. I don’t want to take care of the cart just yet, but decide not to ignore it when I see they also left an empty drink cup in the seat.)

Me: *follows them out the door with their cart* “Hey, guys, did you want your drink?”

Woman: *stops and stares at me* “Oh yeah, um, thank you.” *reluctantly takes her empty drink cup and walks away*

Me: *cheerfully* “You’re welcome! You guys have a good night!”

(It was so awkward, but so worth it!)

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Decency On A Diet

| IL, USA | Bad Behavior, Food & Drink

(I work as a cashier in a very well-known retail store. By the registers we have refrigerators that hold soda, juice, and water. Two women decide to come through my line, and as I am ringing them up, they decide to add two sodas to their order. They’re mother and daughter. I finish their order and am about to move on to the next person. I notice the daughter has already opened her soda and taken a sip. That’s when she notices what type it is.)

Daughter: “Wait, this isn’t diet.”

Mother: “I thought I grabbed one for you.”

(The daughter then proceeded to put the soda she had already opened back into the refrigerator. She grabbed a diet version of the drink and left with her mother before I could react and say something.)

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Not The Prettiest Of Flowers

| Houston, TX, USA | Bad Behavior

(I deliver arrangements for flowers. I take a large flower arrangement to an office where it’s supposed to be sent.)

Me: “Hi, I have a delivery for [Woman]—”

Woman: “No, I don’t want to buy anything. Shut the door on your way out.”

Me: “Ma’am, the flowers are already pai—”

Woman: “Did you not hear me? GET THE F*** OUT! I’m not buying s***!”

(Getting annoyed I look at the enclosure card to see who purchased them. The card read “Happy Birthday, Love Jack.”)

Me: “They’re from someone named Jack. They wanted to wish you a happy birthday. As I was trying to say before you kept interrupting me, they’re already paid for.”

(She turned bright red as I set the vase on her desk.)

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Not Very Closed Minded, Part 22

| PA, USA | Bad Behavior, Time

(The store closes at 10:00 pm, and it’s 9:59. I am straightening while my coworker rings up customers. Two women are the last customers in line.)

Customer #1: “Oh, look, clearance items!”

Customer #2: “I love a good sale!”

(They walk away and start browsing through the clearance bins. The “We are closed” announcement is made. Five minutes later…)

Customer #1: “I’ll take these books, and this item from clearance. Make sure to ring it up as 75% off!”

Cashier: “Ma’am, clearance items are currently 50% off.”

Customer #2: “Really? That’s not much of a deal. Maybe you shouldn’t get it.”

Customer #1: “Hmm. I don’t know… How much will it be with my discount card?

(My coworker totals up her savings, then the total cost without her card, then the cost if the customer “waited till the clearance was better.” It is now ten after, and the manager has come out to see why the register’s still on.)

Customer #1: “Okay, I guess I’ll take it.”

(They are rung up, and walking towards the door. Her hand is on the knob.)

Customer #1: “You know what? I’ve changed my mind. I don’t think I want this after all. Can I return it?”

Manager: “Let me get that done quickly for you, seeing as how we are CLOSED.”

Customer #2: “Oh, you guys have chocolate!”

(The manager rings the return lightning-fast, while Customer #2 looks at the chocolate.)

Manager: “There, you’re set. Have a lovely ni—”

Customer #1: “Is your cafe still open?”

Manager: “No, as we have been closed for twenty minutes.”

Customer #1: “Dang, I wanted some coffee. Well, I have to go to the bathroom. Just a minute.”

(She meanders towards the restrooms, pausing every few steps to look at a display. Customer #2 stays at the registers, studying the chocolate. Manager and Cashier quickly close out the register.)

Customer #2: “How much would these candy bars be, if I wanted one?”

Manager: “Ma’am, the prices are on the display sign. And we couldn’t sell you one anyway, because we are CLOSED.”

Customer #2: *huffs as [Customer #1] returns from the restroom* “Come on, they don’t want our money! He won’t even sell me a d*** candy bar!”

(They finally left, a half-hour after we closed, having spent a grand total (post-return) of $3.75.)

Related:

Not Very Closed Minded, Part 21

Not Very Closed Minded, Part 20

Not Very Closed Minded, Part 19

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