Category: Awesome Workers

Teach A Man To Email…

| MO, USA | Awesome Customers, Awesome Workers, Rude & Risque, Technology

(Working tech support, it isn’t uncommon to get calls from older clients. Most of these callers will be learning how to use computers for the first time, so it is always best to be patient with them, and appreciate that they’re trying to understand. My current caller is an older gentleman.)

Me: “How can I assist you today, sir?”

Caller: “I need to send an email.”

(I am meant to provide assistance on our software, so this is a little outside our remit. However, he is one of our clients, so in the interests of good customer service I decide to help out.)

Me: “You need help in setting up an email address?”

Caller: “No, no, my son did that for me already. I just… can’t remember how to get into it.”

Me: “No problem, sir. Do you remember what your address is?”

Caller: “Of course! It’s 1405 John Street. Just drive past the [Store] from the interstate and you’ll find me.”

Me: “Haha, that’s good to know, sir, but I meant your email address.”

Caller: *pause* “Oh, of course you did. How silly of me. You must think me quite the fool.”

Me: “Not at all, sir. After all, I didn’t specify which address!”

Caller: “You’re too kind to an old man. Now, yes, I have it written down here somewhere.”

(As I hear him rifling through some papers, I take a look at his customer account. I suspect that his customer details were set up with the assistance of his son. I see an email address written as [First Name][Last Name][email protected])

Me: “Sir, would your email address be your name, and the year of your birth by any chance?”

Caller: “Yes! That’s it! That’s amazing! How did you know that!”

Me: “It was the email address used when your account with us was set up, sir.”

Caller: “You can see that? How wonderful! Yes, that’s the one.”

Me: “No problem, sir.”

(I go through the steps of logging into his email address, help him with his password prompts (he’d forgotten) and finally get him to the email screen.)

Caller: “So I simply just type my email into this box and then hit the send button?”

Me: “That’s all there is to it, sir.”

Caller: “That’s amazing! You’ve turned my life around, son!”

Me: “It was nothing at all, sir.”

Caller: “You’ve been more help to me these last few minutes than anyone else I’ve ever called about any of this stuff. Can I call you again?”

Me: “Certainly, sir, just call this number and ask for [My Name], and I will be more than happy to help out with anything you need.”

Caller: “Can I call up tomorrow? I’ll need help finding those naughty websites my grandsons don’t know that I know about.”

Me: *pause for shock, but remaining professional* “I will be more than happy to help out with almost anything you need…”

Will Be Fixed In A Flash

| Winnipeg, MB, Canada | Awesome Customers, Awesome Workers, Popular

(I am surfing on my laptop at home when I suddenly lose connection to the Internet. After determining that everyone else in the house is having the same problem, I call our ISP.)

Me: “Hi, I can’t connect to the Internet. I guess you probably want me to test my modem and all that, eh?”

ISP Guy: “Actually, no, we’re pretty sure we know what caused the problem. There was a lightning strike a few minutes ago that took out our server.”

Me: “Bummer! No ETA, I guess?”

ISP Guy: “I’m afraid not.”

Me: “Okay, thanks. Have a good night.”

ISP Guy: “…That’s it? You’re not going to yell at me?”

Me: “Why would I do that? You can’t control the weather, man.”

ISP Guy: “THANK you!”

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Following Good Prints-iples

, | Helesnvale, QLD, Australia | Awesome Workers, Popular

Girl: “Hi. How much is it to print something in colour of a USB stick?”

Me: “It’s 60c per sheet, but let me see what I can do for you.”

Girl: “Oh, okay. Can I get 10 copies, please?”

(I take the USB stick and open the file she points out, an 11th birthday invitation done in a full A4 word file. At this point she becomes concerned.)

Girl: “Sorry to be a pain but is there any way you could make it smaller?”

Me: “No problem. I can do that.”

(I quickly modify the file, allowing four copies of the invitation to be printed on each sheet. I then print out the pages she wants and hand them to her. As I am having a great sales day and the fact I was impressed by her manners and polite attitude I decide not to charge her.)

Girl: “Thank you so much; how much is that?”

Me: “Don’t worry; it’s fine. You just have a great birthday.”

Girl: “Are you sure? Thank you so much.”

Me: “Not a problem. You have a great day.”

(She leaves with her friend, however about 15 minutes later the girl returns.)

Girl: “Hi. To say thank you for not charging me I brought you this.” *hands me a chocolate bar*

Me: “Oh, wow, thank you so much, but you did not have to do that.”

Girl: “You’re welcome. Thank you so much for your help!”

(She then walked away again with her friend, leaving me astounded. I am a large male, over 6’ tall, and I am not ashamed to admit after that exchange, it took all I had to fight the lump in my throat, as well as leaving me on a high all day.)

The Height Of Politeness

| NY, USA | Awesome Workers, Popular

(I was working at a local amusement park on the bumper cars. We have a measuring stick to make sure that the kids are tall enough to ride. Sometimes to brighten my day I would see a kid that I knew was tall enough for the ride and make it seem that they were too short by putting the stick on my foot. It usually got a few chuckles from customers. One day I had a very tall guy come up so I raised the stick in the air.)

Me: *serious voice* “I’m sorry, sir, you are too tall for this ride.”

Customer: “Okay.” *turns and starts walking away*

Me: *stunned at first then calls out to him* “Sir, I was just kidding! You can ride.”

Customer: *smiles and comes back* “Thank you.”

(The man made my day!)

It’s A Retail Thing

| New Britain, CT, USA | At The Checkout, Awesome Workers, Popular

(I work at a sandwich shop. One of the customers, who comes in every single day, is a cashier at a grocery store across the way, and I pretty much hate him. Nothing specific, but every time he comes in he is completely disengaged from the employee serving him and he snaps at you if you ask him to repeat part of his order, or groans out loud if you ask if he wants a value meal. Whenever he comes in I brace myself for the most awkward order ever, yet I must be as professional but plastic as humanly possible, and I am prepared, no matter what I do, to get it wrong somehow. I see him walking across the parking lot, and he already has THAT face on, like he is already in an impatient mood, but I do something different. I look up, and instead of bracing for the worst, I physically relax myself and put on a big, tired smile. The customer before him has just finished their order, packed up, and passed him going out the door. I greet the regular with my big tired smile and gesture at the gentleman who just left.)

Me: “That guy. He’s usually so great, but I don’t know what I did today. Everything was wrong. It wasn’t like, anything specific, but he kept snapping at me and I didn’t know what to do.”

(I am lying. The previous customer did no such thing.)

Me: “I’m glad you’re the next customer. I don’t know what I’d do if the next customer was worse.”

Regular: “Oh?”

Me: “Yeah, you’re pretty low key when someone messes up because you totally get that it’s not on purpose; it’s just a customer service thing.” *gesturing at his name badge* “I’m just glad I’ve got a pleasant friendly face to deal with right now. You’re one of my easy customers, and I appreciate it. So, yeah, bread. You usually get wheat, right?”

(The rest of the transaction went SO MUCH SMOOTHER. As I worked, we spent a minute chit chatting about customers in general and how our days were. When I asked him to clarify part of his order he just smiled and repeated himself gently instead of snapping this time. He didn’t get annoyed with my scripted up-sell asking if he’d like to “make it a meal,” he paid, and he left. And every other time after that he came in, he WAS, FOR REAL, the most low-key, pleasant customer I had, and he would look for me specifically to handle his order. Turns out I am the tamer of beasts!)

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