Category: Awesome Workers

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In Line And Out Of Line, Part 12

| WY, USA | At The Checkout, Awesome Workers, Bad Behavior, Popular

(At the store I cashier for, our lines come and go in these terrible spurts — we’ll have no one making purchases for half an hour, and then suddenly there are 20 people in line. Today that has just happened, and the customers all form one line because of the way some displays are set up near the registers. I have just called up the next person in line when a woman not in line, with an overflowing cart, comes out of nowhere and tries to cut off my customer. The customer looks at me completely bewildered and defeated.)

Me: *in my super-sweet voice to the offending customer* “Ma’am, I’m sorry, but the line is over there.”

Offending Customer: “I JUST NEED THESE ITEMS! THOSE PEOPLE AREN’T AS IMPORTANT AS ME! RING ME UP NOW! YOU’RE WASTING MY TIME!”

(The customer I was intending to help and the rest of the line instantly looks furious, and just stares at me to see what I do.)

Me: “Ma’am, like I said, I’m sorry, but that is the line. We’ll have you out in no time if you just join it, please.”

(The lady walks off ranting but joins the line.)

Nice Customer: “SHE DID IT! YOU’RE AWESOME! NO ONE EVER DOES THAT FOR THE GOOD CUSTOMERS! EVERYONE, ROUND OF APPLAUSE FOR HER, RIGHT NOW!”

(The customers clapped while my coworkers died laughing. I still ended up serving the line-cutter, and she wouldn’t even look at me.)

Related:
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10
In Line And Out Of Line, Part 9

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Ending His Competitive Streak

| NY, USA | At The Checkout, Awesome Workers, Liars & Scammers, Popular

(I am a customer, picking up a few things for a project at home. I get my things and go to the cash registers to check out. I arrive in the middle of an argument between a cashier and a customer.)

Customer: “I don’t care what your policy is; you have to match this price!”

Cashier: “I am sorry, sir, but as I have already told you, we can’t price match unless it is the exact same product. This is [Brand #1] and that advertisement is for [Brand #2].”

Customer: “They would do this at [Competitor]!”

Cashier: *reaches into pocket of her apron, pulls out a sheet of paper, and hands it to the customer* “Well, sir, you are welcome to go to [Competitor].”

(The customer then yells in frustration and storms off. I get up to the cashier and set my things on the counter.)

Me: “What was that you just gave him?”

Cashier: “He comes in at least once a week to try some scam to get stuff for cheap or free, and I got sick of it. He almost always ends with ‘they do this at [Competitor]’ and I figured, since it is my last week here before I go back to school, I would give him directions and a map to the nearest [Competitor] store.”

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Not Shackled By Those Wristbands

| USA | Awesome Customers, Awesome Workers, Family & Kids, Health & Body, Popular

(The place I work at has various activities, including go-karts, mini-golf, and laser tag. We have a special on Mondays, where you can get a wristband to get unlimited activities for that day. It starts raining, which means our go-karts are closed. A woman comes up to me.)

Customer: “Ma’am? Is there someone I can talk to about the wristbands?”

Me: “Uhm, I can get a manager. Is there a problem?”

Customer: “Okay, I’ve got two boys with Aspergers, and we can’t wait in line for laser tag. It’s raining, so we can’t do anything outside. I don’t wanna be a jerk but is there any way we can get some sort of compensation or refund?”

Me: “I can call a manager over for you; they’d have the authority to figure something out.”

Customer: “Thank you. I’m from out of town and don’t know the policies here. Do you know of anything in the area that would be okay for them?”

Me: “Oh, of course. My brother’s a high-functioning autistic, so I’ve got a pretty good idea.” *lists a few places*

Customer: “Oh, my god, thank you! I’ve tried a few different places and it’s just been a nightmare for them.”

(My manager comes over. She ends up giving the woman some tokens for our arcade. The customer stops before leaving.)

Customer: “And give your employee here a raise. She’s been a real help for me!” *walks off*

(I didn’t get a raise, but I did get a free lunch!)