Category: Awesome Workers

Working Here Is A Brain Drain

| Bellevue, WA, USA | At The Checkout, Awesome Workers, Health & Body

(I am sweeping the store when I see one of our regulars standing on a grocery basket to reach a soda bottle on the top shelf.)

Me: “Can I help you get that down?”

Customer: “It’s okay; I’m lightweight.”

Me: “So is the basket’s construction.”

Customer: “Well, if it breaks I’ll buy it.”

(He gets down.)

Me: “I’m more worried you’ll fall and crack your head open… because guess who gets to clean THAT up?”

Customer: *laughs* “Brain cleanup in aisle eleven!”

Service With A Smile

| Surrey, England, UK | Awesome Workers

(I’ve just had a customer complain because I informed her she was waiting at an unmanned till while serving other customers. She complained to the manager, by which time she’s accusing me of being rude, something that struck everyone who heard as out of character.)

Manager: “I had a rather loud woman complain about you telling her to go to the queue.”

Me: “[Colleague on the ice cream stand] is on break, and it’s not fair on those waiting in the queue to jump it to serve her.”

Manager: “That’s what I thought; did you apologise for the inconvenience?”

Me: “I always break these things with, ‘I’m sorry’ but I guess she didn’t like the fact I was serving other customers at the same time.”

Manager: “Then there’s nothing you need to worry about. Well, there is one thing.”

Me: “Huh?”

Manager: “I’m not letting you back on the front line without a smile.”

(I admit, that made me laugh.)

Apologizing Is Your Call Of Duty

| AL, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular

(I worked in the bakery of a popular retail chain. This is the call and unexpected outcome I received:)

Me: “Thank you for calling [Bakery]. How may I help you?”

Customer: “Do you have a Call of Duty cake?”

Me: “No. I am sorry. We aren’t licensed to do that cake at this particular store.” *our town has two of these stores*

Customer: “I’m at the other, and they have it but not the kit! I need it today!”

Me: “I’m sorry. They are new and have more of a selection than us because they think they will have a bigger need. Our store can’t make the cake. And, we don’t have the kit either.”

Customer: *clearly upset and angry* “What am I supposed to do?! I need it today!”

Me: “Well, you can make the cake without the kit and find some toys to put on it? That would be the best suggestion I have.”

Customer: *hangs up in a huff*

(Ten minutes later the phone rings again.)

Me: “This is [Bakery]. How may I help you?”

Customer: “I called about the Call Of Duty cake.”

Me: “Yes, ma’am?”

Customer: “I wanted to apologize for being rude. You were very helpful and I was just upset and in a hurry. I did take your advice and I think it’s going to look much better than the kit!”

(The call back made my day. She didn’t have to apologize, but hey! She’s a good lady!)

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Juggling Two Jobs At Once

| London, England, UK | Awesome Workers, Popular

(After working in my local bakery, I’ve become quite adept at doing multiple things at once. I’ve recently moved to a new location and, whilst serving a customer, my coworker knocks a loaf from the shelf. Since we need to dispose of any dropped produce, it’s important to catch it. Without really thinking, I reach out, catch the loaf and place it back on the shelf with my left hand and turn back to my customer with their change. At this point I notice almost everyone in the crowded store is silent and staring at me.)

Me: “Erm… what…?”

Coworker: “That catch… That was amazing.”

Me: “Huh?”

Coworker: “You didn’t even look and you caught the loaf whilst you were counting change…”

Customer: “Yeah. It was really impressive. Do you juggle of something?”

Me: “Nope, I can’t juggle to save my life. Anyway, who’s next?”

Drinks Whatever A Spider Can

| Chesapeake, VA, USA | Awesome Customers, Awesome Workers, Funny Names, Popular

(This takes place while I am on headset in our drive-thru.)

Me: “Thank you for choosing [Store]! My name is [My Name]. How may I serve you?”

Customer: “I would like a chicken biscuit. And, let’s see… Do I want anything else?”

Me: “Would you like to try a cinnamon cluster today?”

Customer: “A cinnamon cluster? I don’t like cinnamon… Nah, I’m just messing with you. I’m taking this to my wife.”

Me: “All the more reason to get something sweet.”

Customer: “You mean I’m not sweet enough?”

Me: “Well, it doesn’t hurt to have that extra boost.”

Customer: *laughs* “You have a good point.”

Me: “Can I have a name for your order?”

Customer: “Well, what do I get out of it?”

Me: “I’m sorry?”

Customer: “What do I get out of it if I give you my name?”

Me: “Um… we’ll give you the right food at the window.”

Customer: “Well, I don’t have one.”

Me: “Does that mean I get to make one up then?”

Customer: “Sure.”

Me: “Okay, then. You’re Spider-Man today.”

Customer: *starts to sing the Spider-Man theme song*

Me: *starts laughing* “Your total comes to [total] and we’ll be happy to serve you at the window.”

(When the customer pulled up to the window and was addressed as Spider-Man, he started to sing the song again. It gave all of us in the drive-thru corner a good laugh and I made sure to tell him that he made my entire day.)

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