Category: Awesome Workers

No Need To ‘Air’ Your Concerns

| Iron Mountain, MI, USA | Awesome Workers, Popular, Tourists/Travel, Transportation

(I’m the dumb customer in this story. I am an administrative assistant, and a good portion of my job involves searching for and booking flights for our managers. One of our managers was traveling when his connecting flight was cancelled, so I was told to call [Airline] and see about rebooking his flight.)

Me: *explains cancelled flight situation*

Airline Employee: “We can get him on this [Other Airline] flight leaving tomorrow morning.”

Me: “But I’m looking online now and there’s a [Airline] flight leaving at 6:00 am, can we get him on that one?”

Airline Employee: “… Ma’am, that’s the one that was cancelled.”

Me: “Oh. Let’s book him on the [Other Airline] one, then.”

Airline Employee: “Yeah, we already went ahead and did that. We try to be proactive when this happens.”

Me: “Oh. … I guess I just called to say hello.”

No Excuse For Bad Behavior

| London, England, UK | Awesome Workers, Bad Behavior

(I am walking past as a customer who is trying to get the manager’s attention.)

Customer: *practically shouting* “EXCUSE ME? HELLO?!”

Manager: “Is that how you talk to people?”

Customer: “Well, you were ignoring me.”

Manager: “I didn’t realise you were talking to me, but is that how you talk to people?”

Customer: “Well, I needed to know something.”

Manager: “I don’t care if I work here or not. You don’t talk to people like that, so, no, I won’t be helping you.”

(I smiled at the manager and thought, good for him, not letting the customer talk to him like crap!)

A Very Tech Supportive Outcome

| Pittsburg, CA, USA | Awesome Customers, Awesome Workers, Technology

(I’m the customer in this scenario. I’ve gotten a new computer and am having troubles with the speakers so I call tech support. While on hold I’m fiddling with the computer. The tech support girl comes on right as I realize the problem.)

Me: “No! NOOO!”

Tech Support: *sounding alarmed* “Ma’am?”

Me: “Right as you picked up, I realized what the problem is… The plugs are in the wrong jacks.”

Tech Support: *laughing* “I see. Is there anything else I CAN’T help you with today?”

Me: “Maybe you could send somebody over to help me pick my dignity off the floor…”

Tech Support: *chuckling* “Sorry, ma’am. That’s not covered, unfortunately.”