Category: Awesome Workers

Putting Him At Trees

| Cornelius, OR, USA | Awesome Workers, Holidays, Religion

(I am a cashier at a department store where we sell a little bit of everything. I work over in the Home department which includes Garden. It’s around 10 pm and just a few days until Christmas when I have this man come through my line with a Christmas Tree.)

Me: “Hi! Did you find everything all right today?”

Customer: “Yeah. I bet this is something you’ve never seen before. A Jewish man buying a Christmas tree.”

Me: *I look at him, not realizing he is Jewish, and then look at the tree and shrug* “No one said you had to get the tree to celebrate Christmas. I read somewhere that in Europe, in a country where the sun doesn’t come up for months at a time, that they would bring the trees into their house and decorate them with ornaments and candles because they knew that they wouldn’t see the light or nature again for months. And that’s where the Christmas tree supposedly comes from.”

Customer: *he stared at me and then grinned* “Wow! That actually makes me feel a lot better! Thanks!”

Unhappy Holidays, Part 6

| AR, USA | Awesome Workers, Holidays

(I’m working the cash register at a shop that generally caters to Pagan practitioners, although we have a lot of customers around the holidays who come in for things like dream catchers and little statues for gifts. I finish ringing up an older lady wearing a crucifix necklace.)

Me: “Happy holidays!”

Customer: “It’s MERRY CHRISTMAS. Why can’t you just say Merry Christmas?”

Me: “Well, a good number of our patrons don’t celebrate Christmas. Since we and our customers celebrate a variety of holidays we—”

Customer: *interrupting me* “They’re just trying to take away our religious freedoms! I don’t care what anyone else celebrates; they can celebrate it in Hell. Until then, it’s ‘Merry Christmas.'”

Me: “You know what? Now that I think about it… instead of catering to someone else with different beliefs than mine, I should stick to my guns and speak what I know in my heart to be true. If anyone has a problem with the holidays I celebrate, that’s their problem, not mine.”

Customer: “Exactly!”

Me: “You have a blessed Yule, ma’am.”

(She glared at me and stormed out.)

Related:
Unhappy Holidays, Part 5
Unhappy Holidays, Part 4
Unhappy Holidays, Part 3

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It Was A ‘No’ Brainer

, | ID, USA | Awesome Customers, Awesome Workers

(During a financial rough patch, my Internet service is disconnected for late payment. I call to see if I could get an extension.)

ISP Rep: “Thank you for calling [ISP].”

Me: “Yes, hello. My Internet was disconnected due to a past due balance. I was hoping you might be able to turn it back on. I get paid on Friday and can pay the bill then.”

ISP Rep: “I’m sorry, but without a payment we cannot reinstate service.”

Me: “Well, that sucks. Figured it was worth a shot. Okay, then, thank you.”

ISP Rep: “Okay? What do you mean Okay?”

Me: “Well, you agreed to provide me a service, and I agreed to pay for it. I failed to live up to my end of the deal, so you stopped providing your end. Fair enough. It sucks for me, but I’ll call back on Friday and get the bill paid and have my internet turned back on.”

ISP Rep: “Hmm. Sir, can you please hold?

Me: “Sure, I guess.”

(The rep puts me on hold for about five minutes and then returns.)

ISP Rep: “Sir, I’ve turned your Internet back on, but you have to promise me you will absolutely pay that bill on Friday, or else I’ll be in a lot of trouble.”

Me: “Sure, I will absolutely do that. Thank you very much, but if you don’t mind my asking, what changed?”

ISP Rep: “You are the first person in three months to not yell at me when I’ve told them ‘no’ to something.”

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They’re Tree Stumped

| San Diego, CA, USA | Awesome Customers, Awesome Workers

(I’m the oblivious customer in this tale. There is a park in Old Town, San Diego that has many beautiful trees. I had walked into the information center to ask if they knew what kind of trees they were.)

Me: “Oh, I see you’re with someone. I can wait.”

(I proceed to stand at the desk while she helps the other customer.)

Employee: “Okay. What can I help you with?”

Me: “Yes, that really big tree out there. You wouldn’t happen to know what kind of tree that is, would you?”

Employee: “Well—” *pointing to the prominently displayed information card laid out literally underneath my elbow* “—according to the guide here, it’s a ficus.”

Me: *chuckle* “I couldn’t see the flyer for the trees.”

No Need To Get Alarmed At Security

| Kitchener, ON, Canada | Awesome Customers, Awesome Workers

(As I am leaving Major Retailer, the alarm goes off. I immediately pull my cart back from the doorway and turn to the associate stationed there to monitor the alarms. She asks me to come over to the side so she can check my purchases for a “decoding error.” I figure it is probably the computer speakers I have just picked up – it certainly isn’t the bags of chips from the grocery department.)

Security: “No need to be nervous. This happens all the time.”

Me: *smiling* “Oh, I’m not nervous. I know I didn’t steal anything.”

Security: “Oh, thank heavens. So many people get upset when this happens.”

Me: “Well, I know it’s not your fault, and I’ve worked retail before so I know what those customers are like.”

(She checks my receipt and tests the speaker box, which does indeed set off the alarm again, and makes a note for management to explain the alarm, then wishes me a good night.)

Me: “Have a good night yourself, and hopefully you won’t get yelled at before your shift ends.”

Security: *laughing* “I’ll be happy if I don’t get yelled at for ten minutes, because that would make a new record for today!”

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