Category: Awesome Workers

Never Forgets His Humanity

Wales, UK | Awesome Customers, Awesome Workers, Popular

(I work in the environment office for a local government authority. We take calls from the public on all manner of things, from bin collections to highways maintenance. I get a call from an elderly gentleman.)

Me: “Bore da, good morning, [Council].”

Caller: “Good morning. Please can you tell me the clinical waste collection day?”

Me: “Certainly, sir. May I take your postcode?”

Caller: “I am frightfully sorry, but I’m ashamed to say I don’t know it.”

Me: “No problem, plenty don’t! Could I take your first line of your address?”

Caller: “I’m sorry, I don’t remember it. I know what it is. But I can’t remember how to tell you.”

Me: “All right then, how about your surname? If it’s uncommon I could look you up from that?”

Caller: “I’m ever so sorry. I appear to have forgotten my name. That’s quite absurd, isn’t it?”

Me: “Not to worry, I can see a phone number on my screen, would you mind if I traced it for you?”

Caller: “By all means go ahead. I am so glad you’re not cross.”

Me: *a bit watery eyed* “No, sir, I am not cross. You’re the politest person I’ve spoken to all day.”

(I trace his call and manage to tell him when his clinical waste gets collected, as well as let him know what day of the week today is – since he couldn’t recall that either. He calls us on a regular basis and the whole office knows his name just by his voice. We are of the opinion that he must have dementia, but he remains the most well-mannered and polite man despite his obvious confusion. Not a common trait I have found amongst dementia patients. I would have loved to have known him when he was still ‘all there.’)

No Need To ‘Air’ Your Concerns

| Iron Mountain, MI, USA | Awesome Workers, Popular, Tourists/Travel, Transportation

(I’m the dumb customer in this story. I am an administrative assistant, and a good portion of my job involves searching for and booking flights for our managers. One of our managers was traveling when his connecting flight was cancelled, so I was told to call [Airline] and see about rebooking his flight.)

Me: *explains cancelled flight situation*

Airline Employee: “We can get him on this [Other Airline] flight leaving tomorrow morning.”

Me: “But I’m looking online now and there’s a [Airline] flight leaving at 6:00 am, can we get him on that one?”

Airline Employee: “… Ma’am, that’s the one that was cancelled.”

Me: “Oh. Let’s book him on the [Other Airline] one, then.”

Airline Employee: “Yeah, we already went ahead and did that. We try to be proactive when this happens.”

Me: “Oh. … I guess I just called to say hello.”

No Excuse For Bad Behavior

| London, England, UK | Awesome Workers, Bad Behavior

(I am walking past as a customer who is trying to get the manager’s attention.)

Customer: *practically shouting* “EXCUSE ME? HELLO?!”

Manager: “Is that how you talk to people?”

Customer: “Well, you were ignoring me.”

Manager: “I didn’t realise you were talking to me, but is that how you talk to people?”

Customer: “Well, I needed to know something.”

Manager: “I don’t care if I work here or not. You don’t talk to people like that, so, no, I won’t be helping you.”

(I smiled at the manager and thought, good for him, not letting the customer talk to him like crap!)