Category: Awesome Workers

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Fighting For Those Who Cannot

, | Houston, TX, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular

(I work two jobs in the same mall, a very large shopping center whose customers are almost always extremely rich. I have just ordered a drink at one of our coffee shops and am waiting for it. I’m unusually kind to the employees because I know from experience that their job sucks. There’s an uppity rich lady waiting for her drink too.)

Barista: “White mocha frap!”

Customer #1: *picks it up and shakes it angrily at the barista* “Is this a caramel frappucino? I didn’t order this! Why didn’t you get my order right?”

Customer #2: “Sorry, that’s mine!” *takes the cup*

(Customer #1 does this with two more cups. The barista’s being patient, but I’d had it.)

Me: “Lady, will you calm your t**s? I’m looking over the counter. Look, he’s making your drink right now.”

Customer #1: *sarcastic* “Oh, I’m sorry! Are you [Coffee Company]’s stockholder? Are you their business agent?”

Me: “No, I work in retail and I deal with b****’s like you all day, and since he doesn’t get to yell at you, I’ll do his share. Shut up already! There are other customers besides you.”

Customer #1: “Excuse me! I have been waiting here for forty-five minutes—”

Me: “Oh, bull-s***. I’ve never waited more than three minutes here for a drink even at their busiest, and I’ve seen all of five customers besides you today. Look, when you work for a living instead of just spending all of your husband’s money on s*** you don’t need, THEN you can yell at this guy. Until then, do us a favor and shut up!”

(She proceeds to screech unintelligibly at me for half a minute, until suddenly her drink shows up. She then tramps off with her bags. When my drink is called, I am confused to see a large instead of a medium cup.)

Me: “Oh, sorry, I only ordered a medium—”

Barista: “No, you didn’t.”

(Sometimes it’s the little things.)

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Taking Out The Trashy Customers

| LA, USA | Awesome Workers, Bad Behavior, Popular

(We have a policy on our non-perishable items that if they’ve been marked down a few times, the next time we charge only a penny for them, just to get rid of them. One of our regular customers has the annoying habit of knowing the markdown schedule and taking items she suspects are going to be a penny and hiding them throughout the store in odd places, so she can come back and retrieve them to pay only one cent. I’ve found many of these and returned them to the shelves, where they were promptly purchased by others. She’s previously yelled at me when her stashed items were gone. The next time the penny-pinching regular shows up:)

Customer: “What happened to the green vase?”

Me: “Which one is that?”

Customer: “The one that was so marked down. I wanted it.”

Me: *knowing I’d found it in her hidey hole and it had been sold* “Oh, that one. We threw it in the dumpster. It had been marked down and no one seemed to want it.”

Customer: “What? You just threw it in the dumpster?”

Me: “Yeah, but I don’t think they’d care if you wanted to peek in there and see if it’s on top.”

Customer: “Okay, then!”

Coworker: “What was that all about?”

Me: “I just sent her to dig to the bottom of the stinkiest garbage ever, for something that doesn’t exist.”

Coworker: “Good.”

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Rewarding Knowledge

| OH, USA | Awesome Workers, Popular

(I work at an arcade. All prizes are either under a counter or on a wall behind us. While stock changes, I know the ticket cost of each prize, and about how many we have. I’m also relatively good at math, and can add and subtract quickly in my head. A customer comes up on a slow day.)

Customer: “If I got [prize], how much would I have left?”

Me: *without pausing* “400. Did you wanna get it?”

Customer: “Uh, sure. How much is [other prize]?”

Me: “225, but we’re actually out of those.”

Customer: “You sure you don’t have any?”

Me: “I’m sure, sir. We have none in the stock room or in the cabinets.”

Customer: “Okay… how about [third prize]?”

Me: “It’s 400.”

Customer: “You know all the prices?”

Me: “Yup, memorized them by accident. Makes it easier to help people, though.”

Customer: “Oh, wow. Uh, can I get two [fourth prizes]?”

Me: “All right, here you go!”

Customer: “How much do I have left?”

Me: “Fifty, so you can get [candy], a bouncy ball, or some [other candy].”

Customer: “Hmm… do you have [candy] in orange?”

Me: “Nope, we only have these three colors.”

Customer: “You know the stock, too?”

Me: “Yep. I check often enough that I know what we do and don’t have.”

Customer: “Awesome. Can I get five [small candies]?”

Me: “Sure!” *I set them on the counter for him*

Customer: “Take them. Anyone who’s figured out how to run prizes this well deserves something.”

(I thanked him as he left. The rest of the day went a lot better after that.)