Category: Awesome Workers

A Very Tech Supportive Outcome

| Pittsburg, CA, USA | Awesome Customers, Awesome Workers, Technology

(I’m the customer in this scenario. I’ve gotten a new computer and am having troubles with the speakers so I call tech support. While on hold I’m fiddling with the computer. The tech support girl comes on right as I realize the problem.)

Me: “No! NOOO!”

Tech Support: *sounding alarmed* “Ma’am?”

Me: “Right as you picked up, I realized what the problem is… The plugs are in the wrong jacks.”

Tech Support: *laughing* “I see. Is there anything else I CAN’T help you with today?”

Me: “Maybe you could send somebody over to help me pick my dignity off the floor…”

Tech Support: *chuckling* “Sorry, ma’am. That’s not covered, unfortunately.”

Understood The Concept Swimmingly

| MI, USA | Awesome Customers, Awesome Workers, Family & Kids, Health & Body

(We are at the fabric store waiting to have yardage cut. There are two people working the cutting counter, one is a trans-female. My seven-year-old son is with me.)

Son: “Mom! That lady is a MAN!”

Me: *dying inside* “Oh, my gosh; I am so sorry, ma’am. He… I… I am just so sorry!”

Employee: *to my son* “It’s okay, buddy. I was born a boy, but now I am a girl.”

Son: “You can do that?! Mom! I’m gonna be a shark!”

(Thank you so much, fabric store lady, for not being too offended!)

A Jarring Experience

| Guelph, ON, Canada | At The Checkout, Awesome Workers, Movies & TV

(I’m putting out stock in the electronics department when I overhear the following conversation between a co-worker and an older man carrying some groceries.)

Customer: “You’d better have a blu-ray copy of [Sci-Fi Movie that was released a few days prior] or I’m gonna shove this jar of peanuts up your a**.”

Coworker: “Well, sir, I personally prefer dry roasted peanuts, and those ones are honey roasted…”

(My coworker indicates a large display of the movie in question.)

Coworker: “…and here are 200 copies of [Movie], no more than a few feet away from where you are standing. Is there anything else I can help you with today?”

(The customer grabs a movie and walks away quickly, pointedly not looking at my coworker.)

The Power To End This Call

| USA | Awesome Workers, Bad Behavior, Technology

(After a expletive-laced tantrum on the phone about an issue I resolved, I’m still being screamed at by this jerk, for no reason. Finally I have had enough.)


Me: “Sorry to interrupt your tirade, sir, but I just need to verify a few details.”

Caller: “Okay, what?!”

Me: “Your name is [Caller], you live at [Address], your phone number is [number], your wife’s phone number is [number], your birthdate is [date], you work at [Business,] your mother’s maiden name is [Name], and your social security number is [number], correct?”

Caller: “Yes.”

Me: “Do you know who I am?”

Caller: “…”

Me: “I’m the girl who makes eight bucks an hour to put up with the likes of you. I can ruin your life, and have another job making eight bucks an hour tomorrow. I suggest that you speak to me like a big boy. Now, is there anything else I can help you with, Mr. [social security number]?”

Caller: “No. I’m sure you are not allowed to tell people to f*** off, so I’m just gonna do it myself.”

Me: “Thank you, sir. Have a great day.”

No More Grand Grande Requests

| Wheat Ridge, CO, USA | Awesome Workers, Food & Drink

(I go to my local Starbucks, and step in line behind three high school students:)

Student #1: “I’d like a grande carmel brûlée latte with a double pump of carmel and extra whipped cream.”

Student #2: “I’ll have a venti iced pumpkin spice latte with three shots, extra whipped cream. Don’t put too much ice in, please.”

Student #3: “I’ll take a grande caramel brûlée frappuccino blended coffee with extra caramel and extra whipped cream.”

(Throughout this transaction the barista is polite and efficient. I approach the counter and order my usual.)

Me: “Grande latte, please.”

(The barista looked up and mouthed the words “thank you” before completing my order. Made my day!)

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