Category: Awesome Workers

How To Eliminate A Customer’s Baggage

| England, UK | At The Checkout, Awesome Workers

(I work for a company that is known for having amazing customer service. However, we’re allowed to joke around with regulars. The regular in question is a large imposing man in his late 40s and I’m a small 20-year-old girl.)

Me: “Would you like a bag?”

Regular: *sarcastically* “No, I’m going to put all of my shopping into my pockets.”

Me: *deadpan* “Well, okay then.”

(I put the bags away and starts scanning things through without breaking eye contact.)

Regular: *looks away sheepishly* “Maybe I do need a bag…”

Marching Towards Equality

| Eugene, OR, USA | Awesome Customers, Awesome Workers

(I’m a barista at a coffee stand inside a high end grocery store. Our city is pretty liberal and diverse, so I am pretty comfortable being open with the fact that I’m a transgender guy (born “female,” but really a guy). I don’t pass well yet, being pre-surgery and all, so customers often refer to me as a “she,” but I generally try not to let it bother me. One day, a lady comes in and, as I make coffees for her and her teenage daughter, tells me about a women’s march she’s going to take part in in DC (we’re in Oregon). I’m always interested in this sort of thing, so I ask her a handful of questions, and lament that I won’t be able to go since it’s so far away.)

Lady: “Oh, well, there are actually going to be marches all over the country at the same time! A whole united movement, the biggest in recent history. There’s even going to be one right here in [City].”

Me: “Oh, awesome! If I have off work, I’m definitely going to join!”

Lady: “You should! We’re always looking for more women to join!”

Me: *growing slightly awkward* “Haha, well…”

Lady: *realizing I’ve gotten nervous* “And people who identify as women, of course!”

Me: “Er…”

Lady: “And… and men who support women’s rights!”

Me: *relaxing* “Awesome!”

(She smiles at me, takes her coffees, and thanks me. A few minutes later, I go on lunch, and I pull on a hoodie but keep my barista hat on as I go back down to the grocery part of the store to get a drink. I run into the same woman and she stops me.)

Lady: “Excuse me! I just wanted to apologize for earlier. Of all people, you’d think I’d know better than to assume.”

Me: “Oh! Well, thank you!” *holding out my hand* “I’m [My Name], by the way, and I use he-him pronouns.”

Lady: “It’s lovely to meet you, [My Name]. I’m [Lady], and I use feminine pronouns.”

Me: “I’ll do my best to remember that! Come back and tell me how the march went when it’s over, yeah? And thanks again!”

(Customers like that always make my day!)

A Rewarding Comeback

| Chicago, IL, USA | Awesome Workers

(Our chain has a rewards program that allows customers to get points on select purchases.)

Me: “Hello, sir. Do you have your rewards card?”

Customer: “You mean the one that never saves me any money?”

Me: “I’ve stopped taking things personally a long time ago, sir.”

Just Smile And Drive On

| Kansas City, KS, USA | Awesome Workers, Food & Drink

(My boyfriend got us tickets to a race. While he’s scouting out the seats, I see a stand serving spiked hot chocolate.)

Me: “Hi! One spiked hot chocolate, please!”

Server: “Coming right up!”

(She begins making the drink, and starts to make small talk.)

Server: “So, who’s your driver?”

Me: *taken aback* “Err, my boyfriend?”

(She looks at me in confusion, then laughs, realizing I thought she was asking who my designated driver was.)

Server: “No, no, sweetie. I mean for the race.”

Me: *blushing furiously* “Oh! I don’t follow NASCAR; I’m here with my boyfriend.”

Server: “That’s okay. It’s still fun to sit and talk and watch them drive. Enjoy your hot chocolate!”

Me: “Thanks!”

(For the record, my boyfriend’s driver won!)

Database Contains An Astrological Amount Of Information

| USA | At The Checkout, Awesome Workers

(At work, we have a database with customer information — phone number, email, rewards membership, etc. — that we access when a customer inputs their phone number into our pin pad, in case the customer makes a return and can’t find their receipt.)

Me: “All right, Ma’am, if I could start with your phone number in the pin pad, please?”

Customer: “Sure!” *she puts in her number and her name pops up in the system*

Me: “Are you [Customer]?”

Customer: *gasps* “I am! What else do you know about me?”

Me: *I tap my index and middle fingers to my temples and appear to concentrate* “Are you a Taurus?”

Customer: *laughs* “Close enough!”

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