Category: Awesome Workers

Fighting For Those Who Cannot

, | Houston, TX, USA | Awesome Customers, Awesome Workers, Food & Drink

(I work two jobs in the same mall, a very large shopping center whose customers are almost always extremely rich. I have just ordered a drink at one of our coffee shops and am waiting for it. I’m unusually kind to the employees because I know from experience that their job sucks. There’s an uppity rich lady waiting for her drink too.)

Barista: “White mocha frap!”

Customer #1: *picks it up and shakes it angrily at the barista* “Is this a caramel frappucino? I didn’t order this! Why didn’t you get my order right?”

Customer #2: “Sorry, that’s mine!” *takes the cup*

(Customer #1 does this with two more cups. The barista’s being patient, but I’d had it.)

Me: “Lady, will you calm your t**s? I’m looking over the counter. Look, he’s making your drink right now.”

Customer #1: *sarcastic* “Oh, I’m sorry! Are you [Coffee Company]’s stockholder? Are you their business agent?”

Me: “No, I work in retail and I deal with b****’s like you all day, and since he doesn’t get to yell at you, I’ll do his share. Shut up already! There are other customers besides you.”

Customer #1: “Excuse me! I have been waiting here for forty-five minutes—”

Me: “Oh, bull-s***. I’ve never waited more than three minutes here for a drink even at their busiest, and I’ve seen all of five customers besides you today. Look, when you work for a living instead of just spending all of your husband’s money on s*** you don’t need, THEN you can yell at this guy. Until then, do us a favor and shut up!”

(She proceeds to screech unintelligibly at me for half a minute, until suddenly her drink shows up. She then tramps off with her bags. When my drink is called, I am confused to see a large instead of a medium cup.)

Me: “Oh, sorry, I only ordered a medium—”

Barista: “No, you didn’t.”

(Sometimes it’s the little things.)

Taking Out The Trashy Customers

| LA, USA | Awesome Workers, Bad Behavior

(We have a policy on our non-perishable items that if they’ve been marked down a few times, the next time we charge only a penny for them, just to get rid of them. One of our regular customers has the annoying habit of knowing the markdown schedule and taking items she suspects are going to be a penny and hiding them throughout the store in odd places, so she can come back and retrieve them to pay only one cent. I’ve found many of these and returned them to the shelves, where they were promptly purchased by others. She’s previously yelled at me when her stashed items were gone. The next time the penny-pinching regular shows up:)

Customer: “What happened to the green vase?”

Me: “Which one is that?”

Customer: “The one that was so marked down. I wanted it.”

Me: *knowing I’d found it in her hidey hole and it had been sold* “Oh, that one. We threw it in the dumpster. It had been marked down and no one seemed to want it.”

Customer: “What? You just threw it in the dumpster?”

Me: “Yeah, but I don’t think they’d care if you wanted to peek in there and see if it’s on top.”

Customer: “Okay, then!”

Coworker: “What was that all about?”

Me: “I just sent her to dig to the bottom of the stinkiest garbage ever, for something that doesn’t exist.”

Coworker: “Good.”

Rewarding Knowledge

| OH, USA | Awesome Workers, Popular

(I work at an arcade. All prizes are either under a counter or on a wall behind us. While stock changes, I know the ticket cost of each prize, and about how many we have. I’m also relatively good at math, and can add and subtract quickly in my head. A customer comes up on a slow day.)

Customer: “If I got [prize], how much would I have left?”

Me: *without pausing* “400. Did you wanna get it?”

Customer: “Uh, sure. How much is [other prize]?”

Me: “225, but we’re actually out of those.”

Customer: “You sure you don’t have any?”

Me: “I’m sure, sir. We have none in the stock room or in the cabinets.”

Customer: “Okay… how about [third prize]?”

Me: “It’s 400.”

Customer: “You know all the prices?”

Me: “Yup, memorized them by accident. Makes it easier to help people, though.”

Customer: “Oh, wow. Uh, can I get two [fourth prizes]?”

Me: “All right, here you go!”

Customer: “How much do I have left?”

Me: “Fifty, so you can get [candy], a bouncy ball, or some [other candy].”

Customer: “Hmm… do you have [candy] in orange?”

Me: “Nope, we only have these three colors.”

Customer: “You know the stock, too?”

Me: “Yep. I check often enough that I know what we do and don’t have.”

Customer: “Awesome. Can I get five [small candies]?”

Me: “Sure!” *I set them on the counter for him*

Customer: “Take them. Anyone who’s figured out how to run prizes this well deserves something.”

(I thanked him as he left. The rest of the day went a lot better after that.)

A Hot Slice Of Kindness

| Dallas, TX, USA | Awesome Workers, Food & Drink, Health & Body, Popular

(I’m delivering a pizza. An elderly woman answers the door. She opens the door part way, and it catches on one of her crutches. She struggles a little and manages to maneuver herself to get the door open. I see a cast on one ankle.)

Customer: “I’m sorry. I broke my ankle yesterday, and I’m still learning how to get around on these things.”

(She doesn’t appear to be in pain, or anything. Just obviously unfamiliar with the crutches.)

Me: “Aww, that’s too bad. Hopefully a pizza will help. That’ll be [price].”

(She starts fumbling with her purse while trying to balance on the crutches. Pretty quickly she is able to get to her cash. I give her the change. At this point, I can see her trying to figure out how she’s going to carry the pizza with her crutches.)

Me: “Would you like me to bring the pizza in for you?”

Customer: *immediate look of relief* “Could you just put it right here on the coffee table for me?”

Me: “No problem.”

Customer: “That’s very nice of you.”

(The table is just a few steps inside the house. I set the pizza down and turn to go.)

Customer: “Hold on a moment. Please, let me give you a tip.”

(She reaches into her change purse and pulls out a single quarter and hands it to me. I can tell that she doesn’t tip very often, and that she sincerely thinks that the tip she’s giving me is a pretty big deal.)

Me: “Thank you. I appreciate it.”

(I could tell that she meant well, so I smiled and accepted the token in the spirit that she intended.)

The Marco Of A Good Mother

| SC, USA | Awesome Customers, Awesome Workers, Popular

(I am at a checkout, and across from me at another till is a woman with five children. She can’t find one of them, and I guess she usually plays Marco Polo to find them.)

Customer: “Marco!”

Everyone Including Employees: “Polo!”

Customer: “You guys aren’t really helping.”

(We all laughed.)

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