Category: Awesome Workers

Entitlement Can Be Found On Every Aisle

| MI, USA | Awesome Workers, Crazy Requests

(Working as a cashier for four years has taught me a great deal of patience, but one particular woman always tries to cause a huff when she comes into the store. Today, however, we are short staffed. I am at my register and can not leave the front end, my manager is unloading the truck by himself in the back of the store, and we have one person working in the print department, who also can not leave her station, leaving no one working on the floor. It’s beginning to pick up and I notice the offending woman entering the store. From my register I see her quickly pace up and down the front of the store a couple times looking increasingly irate. She turns around to look at me.)

Customer: *suddenly yelling* “Isn’t there anyone working on the FLOOR?”

Me: *having to speak much louder than normal due to the distance between us* “My apologies, ma’am. We are a bit short staffed at the moment, but I will see if someone is available.”

(At this point the customer forcefully sighs and throws her arms in the air but stays where she is. I radio to my manager that the customer needed assistance ASAP. Before I can even finish speaking over the radio she starts up again.)

Customer: *yelling to no one in particular* “I can’t believe there’s no one working on the FLOOR!”

(I radio again to my manager, sounding a bit more desperate to have this lady out of my hair, and try to explain the situation. Eventually my manager comes out from the back and walks right up to the customer.)

Manager: *very calmly and with a smile* “My apologies for the wait, ma’am. I have lots of other customers who think they are the most important thing in the world, too.”

(The customer and I kind of looked at him in shock. She mumbled to him the item she wanted and I rang up the transaction trying very hard not to laugh. She left without another word.)

How To Eliminate A Customer’s Baggage

| England, UK | At The Checkout, Awesome Workers

(I work for a company that is known for having amazing customer service. However, we’re allowed to joke around with regulars. The regular in question is a large imposing man in his late 40s and I’m a small 20-year-old girl.)

Me: “Would you like a bag?”

Regular: *sarcastically* “No, I’m going to put all of my shopping into my pockets.”

Me: *deadpan* “Well, okay then.”

(I put the bags away and starts scanning things through without breaking eye contact.)

Regular: *looks away sheepishly* “Maybe I do need a bag…”

Marching Towards Equality

| Eugene, OR, USA | Awesome Customers, Awesome Workers

(I’m a barista at a coffee stand inside a high end grocery store. Our city is pretty liberal and diverse, so I am pretty comfortable being open with the fact that I’m a transgender guy (born “female,” but really a guy). I don’t pass well yet, being pre-surgery and all, so customers often refer to me as a “she,” but I generally try not to let it bother me. One day, a lady comes in and, as I make coffees for her and her teenage daughter, tells me about a women’s march she’s going to take part in in DC (we’re in Oregon). I’m always interested in this sort of thing, so I ask her a handful of questions, and lament that I won’t be able to go since it’s so far away.)

Lady: “Oh, well, there are actually going to be marches all over the country at the same time! A whole united movement, the biggest in recent history. There’s even going to be one right here in [City].”

Me: “Oh, awesome! If I have off work, I’m definitely going to join!”

Lady: “You should! We’re always looking for more women to join!”

Me: *growing slightly awkward* “Haha, well…”

Lady: *realizing I’ve gotten nervous* “And people who identify as women, of course!”

Me: “Er…”

Lady: “And… and men who support women’s rights!”

Me: *relaxing* “Awesome!”

(She smiles at me, takes her coffees, and thanks me. A few minutes later, I go on lunch, and I pull on a hoodie but keep my barista hat on as I go back down to the grocery part of the store to get a drink. I run into the same woman and she stops me.)

Lady: “Excuse me! I just wanted to apologize for earlier. Of all people, you’d think I’d know better than to assume.”

Me: “Oh! Well, thank you!” *holding out my hand* “I’m [My Name], by the way, and I use he-him pronouns.”

Lady: “It’s lovely to meet you, [My Name]. I’m [Lady], and I use feminine pronouns.”

Me: “I’ll do my best to remember that! Come back and tell me how the march went when it’s over, yeah? And thanks again!”

(Customers like that always make my day!)

A Rewarding Comeback

| Chicago, IL, USA | Awesome Workers

(Our chain has a rewards program that allows customers to get points on select purchases.)

Me: “Hello, sir. Do you have your rewards card?”

Customer: “You mean the one that never saves me any money?”

Me: “I’ve stopped taking things personally a long time ago, sir.”

Just Smile And Drive On

| Kansas City, KS, USA | Awesome Workers, Food & Drink

(My boyfriend got us tickets to a race. While he’s scouting out the seats, I see a stand serving spiked hot chocolate.)

Me: “Hi! One spiked hot chocolate, please!”

Server: “Coming right up!”

(She begins making the drink, and starts to make small talk.)

Server: “So, who’s your driver?”

Me: *taken aback* “Err, my boyfriend?”

(She looks at me in confusion, then laughs, realizing I thought she was asking who my designated driver was.)

Server: “No, no, sweetie. I mean for the race.”

Me: *blushing furiously* “Oh! I don’t follow NASCAR; I’m here with my boyfriend.”

Server: “That’s okay. It’s still fun to sit and talk and watch them drive. Enjoy your hot chocolate!”

Me: “Thanks!”

(For the record, my boyfriend’s driver won!)

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