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Category: Awesome Customers

Closed Store, Open Kindness

| NC, USA | At The Checkout, Awesome Customers, Money

(We close in five minutes and since it has been a slow night, my coworker and I have turned off the lights in the cases and wrapped the pastries. A customer walks in and my coworker turns on the lights in the cases.)

Customer: “Are you closed?”

Me: “No, sir. We close in just a few minutes.”

Customer: “Oh! I’m so sorry. I just need to pick up some coffee beans and dessert. I’ll be fast!”

Me: “Don’t worry, you’re okay.”

(I get his coffee beans while my coworker cuts him a slice of cake. She goes to the back to wash the knife while I ring him up.)

Me: “Your total is [total.]”

Customer: “Here you go.” *hands me his credit card* “I am so sorry; I thought you closed at 9:00.”

Me: “It’s no problem, really.”

(He looks into the tip jar, which is empty because we have already split the tips.)

Customer: “Oh, your tip jar is empty. Well here, you two can split this.” *drops money into jar*

Me: “Thank you, have a good night!”

Customer: “You too!”

(I expected a dollar in the tip jar, but it was a $10 bill!)

The Deal Of His Life

| NJ, USA | Awesome Customers, Top, Wild & Unruly

(I am being served in a gas station, when a drunk customer approaches the clerk.)

Drunk Customer: “Do you sell beer?”

Clerk: “Of course, sir. Right over there.”

(The clerk starts to ring my up my purchases, but the drunk customer shoves them aside and drops a pair of six-packs on the counter.)

Clerk: “I, uh—”

(I nod for him to go ahead. Just then, the door opens behind me and four uniformed police officers come in. There are three police cars parked out front, and one of the cops is quite loudly talking into a radio.)

Drunk Customer: “Hey! You overcharged me. I saw you. Dirty Jew!”

Clerk: “I… um… I’m Irish Catholic.”

Cop: “Sir, do we need to—”

Clerk: “No, no, just let him—”

Drunk Customer: *turns around and faces me* “Yo, little lady! Don’t say a word of what you’re about to see. Got it?” *to clerk* “Y’know the guy who worked here before you? They threw him in jail for dealing heroin.”

Clerk: “Yes, um, I remember that.”

Drunk Man: “So, sell me some f***ing heroin!”

Clerk: “I, uh…” *he takes cover behind the counter*

Cop: “Okay, buddy, we need to-”

(The drunk customer pulls a gun from his pants. It’s small, orange-tipped, and says ‘SUPER FUN CAP GUN’ on the side. However, the cops can’t see it, and they draw their guns.)

Me: *to the cops* “It’s a toy! It’s a cap gun!”

(Hearing this, one cop quickly holsters his gun and tackles the man.)

Drunk Customer: *as he’s dragged away by the cops* “Yo, b****! I told you not to tell! We had a deal, we had a deal!”

(Fast forward some time, and note that both the drunk customer and I have some pretty unique and visible tattoos. I’m at a cafe.)

Waiter: “Excuse me, miss, but I have to ask, I think I recognize your tattoos.”

Me: *noticing his* “Gas station, four cops, cap gun?”

Waiter: “I never got to thank you for intervening on my behalf. I should have been shot that day.”

(We chat for a while. After the conversation, he tells me my meal’s on the house. Unfortunately for him, I’ve gotten the same thing I always do, so I leave the amount, plus a decent tip, anyway. As I’m leaving, he notices what I’ve done.)

Waiter: “Yo, b****! I told you not to pay! We had a deal!” *notices shocked patrons* “Uh, hope you enjoyed your coffee.”

The Gift Card That Keeps Giving

| Greeley, CO, USA | At The Checkout, Awesome Customers, Holidays, Money, Theme Of The Month, Top

(I am working the register over Christmas.)

Me: “Find everything today?”

Customer: “Yup.”

(Note: she is silent through the transaction, which includes a gift card.)

Me: “How much would you like on this?”

Customer: “Oh, sorry. Can I have $150?”

Me: “No problem.”

Customer: *after paying* “Can you do me a favor?” *she hands me the gift card* “The next customer you see that you think could use this, could you give it to them?”

Me: *stunned* “…Of course!”

(After a minute another customer comes up, a visibly upset young woman.)

Me: “Hi! How are you?”

Customer #2: “I’m okay, thanks.”

(Clearly she is not ok, but she is trying very hard to be pleasant. She is getting very basic items: milk, bread, eggs, etc. Nothing very festive.)

Me: “So your total comes out to $0.00.”

Customer: “What?”

Me: “The person before you gave me a $150 gift card to use for the next person I thought could use it. You look like you’re having a rough day, so here are your groceries, and there’s about $130 left on this card.”

(The customer just started crying. Once she could, she thanked me about 100 times. Made my whole Christmas season.)

Love And War

| USA | Awesome Customers, Military, Top, Tourists/Travel

(My husband and I wed three weeks before he leaves for Afghanistan, so we decide to postpone our honeymoon until after he comes home. A year later, we finally find time for our honeymoon and decide to go to Vegas. As we’re boarding the plane, we’ve decided to wear what we had worn for the wedding so we can arrive in style: he’s in his formal Army dress uniform, while I’m in my cocktail-length wedding dress.)

Flight Attendant: “We would now like to invite our first class passengers and any members of the military in uniform and their guests to board.”

(As we get up to board, a male passenger scoffs loudly.)

Passenger: “That’s bulls***! Why should that f** get to board first?!”

(There are gasps from the other passengers.)

Passenger: “F***ing murderer! You should be ashamed of yourself.”

(At this point, my husband and I are beet red with anger and embarrassment, but we choose to ignore this man and board the plane. After the rest of the plane has boarded, a member of the flight crew approaches us in coach.)

Flight Attendant: “Sir, ma’am: two of our passengers would like to offer you their seats in first class.”

Me: *shocked* “You’re kidding!”

Flight Attendant: “Not at all, ma’am. They’ve cleared it with us, and would like to switch seats with you before we take off, in recognition of your service.”

(As we stand up, the other passengers take interest. An older gentleman and his wife began to make their way back from first class, obviously the couple who had offered their seats to us.)

Gentleman Passenger: “Are you folks on your honeymoon?”

Husband: “Yes, sir.”

Gentleman Passenger: “Wonderful.” *in full voice, so the whole plane can hear* “My wife and I would take it as a personal favor to us if you would sit in our seats up in first class. I served in the military, as did my father, as well as two of our sons, one of whom is no longer with us. And I wanted to let you both know how proud we are to be flying with you today and for everything you’ve done for us and our country. I’m dreadfully sorry for the way you were treated when you were boarding, and we hope you enjoy the seats and have a lovely honeymoon and a wonderful life together.”

(By now, I am in tears, and the man shakes my husband’s hand while his wife gave me a big hug. We went up to first class and the gentleman and his wife took our seats in couch to applause from the whole plane and flight crew. Furthermore, the crew treated us like royalty for the whole flight. We were told upon disembarking that the people who were seated next to the passenger who had slurred us in the first place had asked to be moved away from him, and that he was given enough dirty looks and reproachful comments that he pouted for the entire flight.)

Couples Therapy

| MA, USA | Awesome Customers, Awesome Workers, Bigotry, Top

(There was recently a vote in Minnesota whether or not to change the constitution to make same-sex marriage illegal. Voting ‘Yes’ would be for making it illegal, and vice versa for ‘No’. It should also be noted that there is already a law in place prohibiting same-sex marriage. I’m wiping tables at coffee shop. It’s been pretty slow, and I see two young women obviously in a relationship. They order their drinks, and then sit down. A young man of around 20 is sitting a little ways from them, wearing a heavy jacket. I’ve noticed several looks pass back and forth between them, until finally, one of the young women walks over to him.)

Young Woman #1: *to the young man* “Would you please mind your own business?”

Young Man: “I’m sorry?”

Young Woman #1: “You’ve been glaring at us for the better part of five minutes. Is there something you’d like to say?”

Young Man: “Oh… look, I’m sorry. It’s just that I saw you two there, and—”

Young Woman #1: “And what? You thought I wouldn’t notice you being passive aggressive over here?”

Young Man: “Please, I’m sorry.”

(The young woman bends down and jostles the table, causing the young man to flinch back, shifting his jacket slightly. She smiles sweetly.)

Young Woman #1: “See, that wasn’t so…”

(She trails off because of what she sees: beneath the young man’s now-open jacket is a bright blue ‘VOTE NO’ t-shirt. She stands slack-jawed for a moment.)

Young Woman #1: “I… uh…”

Young Man: *looks down* “Oh, um, I guess that would’ve helped.”

(The young woman stutters a few more times, then rushes back to her seat. Eventually, she comes back to apologize to the poor guy.)

Young Woman #1: “I’m sorry about that. My girlfriend just came out to her family, and they aren’t taking it well.”

Young Man: “It’s okay. I’ve just been through a nasty breakup myself, and seeing the two of you so happy together was pretty tough for me.”

(After hearing this, I talk to my manager, and he lets me purchase two $25 gift cards with my employee discount, which I give to both parties. All three seemed to leave as friends.)

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