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Category: Awesome Customers

Prescribing Perspective

| AL, USA | Awesome Customers, Health & Body, Top

Me: “How may I help you, ma’am?”

Customer #1: “I’m picking up a script for [name].”

(I proceed to look it up. However, the system alerts me that we do not have anything ready.)

Me: “I don’t see that we have anything ready for you, ma’am.”

Customer #1: “What do you mean, you don’t have anything! They called two days ago!”

Me: “I apologize, ma’am. If a prescription sits on our shelf for too long, we have to put it back on our stock shelf.”

Customer #1: “It’s only been a week! That’s just stupid! Give me back my script! I’ll go to [rival store]! Only one week! Absurd!”

(I escort her to my co-worker, so that I may help the other customers in line.)

Customer #2: “Oh, honey, I think I may have done the same thing and waited too long; can you check?”

Me: “Certainly, sir.”

(I check, and indeed his was placed back to stock as well.)

Me: “Yes, sir, I’m afraid so.”

(Customer #2 speaks loud enough for everyone to hear.)

Customer #2: “Oh, shoot. IT’S PURELY MY FAULT FOR FORGETTING, EVEN AFTER Y’ALL WERE SO NICE TO CALL ME TWICE. Thank you, sugar; I’ll go talk to [co-worker].”

A Hot Slice Of Kindness

| Boston, MA, USA | Awesome Customers, Food & Drink

(I am working at a pizza shop on a busy Friday night. There are about five customers waiting in line. I hand the first customer her slice, and move on.)

Customer: “Excuse me, I don’t like the slice I ordered. I want a new one.”

Me: “I’m sorry, ma’am; but I can’t just give you another slice.”

Customer: “But I don’t want this one anymore! I demand to speak to who is in charge. How am I supposed to eat something I don’t like?!”

(I ask my boss, and he tells me to give her a free slice to avoid an argument. I get the customer a new slice, and am finally able to take care of the other customers. An hour later, my coworker hands me a hot chocolate.)

Coworker: “Here, this hot chocolate is for you.”

Me: “Oh, thanks!”

Coworker: “I didn’t get it; one of the customers who was in here before works at the coffee place. He saw you deal with that difficult customer, so he brought you the hot chocolate for free.”

(This small act of kindness made my entire night brighter. The next time I see him, he will be getting a free slice of pizza!)

Fancy Titles Are All Just Hot Air

| Australia | At The Checkout, Awesome Customers

(A customer comes up to my empty register. I have to put away some keys, so I am delayed slightly.)

Me: “Sorry about the delay, sir.”

Customer: “Don’t worry about it. You don’t have to call me sir. Why do people call me sir?”

Me: “I don’t know. I guess it’s a sign of respect.”

Customer: “Maybe, but it’s very American.”

Me: “I suppose so, but what else would I call you?”

(The customer ponders this for a while.)

Customer: “What about, ‘old fart’?”

Me: *laughing* “I don’t think I’d have a job if I called people that!”

Customer: “I wouldn’t mind!”