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Category: Awesome Customers

Cashier Doesn’t Register The Cash

| Glasgow, Scotland, UK | At The Checkout, Awesome Customers, Money

(I’m showing a new employee the basics of working behind the counter. Everything is going well and it’s a quiet night, so I decide to call my mum and ask if she could lend me some money for the night. As I am on the phone, one of my regular customers comes in. I tell the new employee to have a go of the till on his own. I finish the conversation with my mum.)

Regular Customer: “Hi, how are you?”

Me: “I’m alright thanks, yourself?”

Regular Customer: “Yeah, I’m not too bad. Were you asking your mum to borrow money there?”

Me: “Yeah, I’m supposed to be going bowling tonight with my friends, but I’m a bit low on cash. She said it would be alright if I paid her back when I get my wages.”

(We have a chat as we usually do. She tells me she was always borrowing money when she was my age.)

Regular Customer: “Okay, well I hope you have a nice night!”

Me: “I will, thanks a lot; see you later.”

(She leaves, only to come back a minute later, and talks to me incredibly fast.)

Regular Customer: “You’re always really friendly and have a chat with me. Here, take this; enjoy your night!”

(She slams a £10 note on the counter, and runs off into the night before I can even say anything.)

Me: “WHAT? WAIT! THANK YOU?!”

(I try to catch her to tell her she doesn’t need to do that, but she is away in her car before I can even get out from behind the counter.)

Me: “I… I don’t even know what just happened. That is the nicest thing that’s ever happened to me.”

Coworker: “Does this happen a lot?”

Me: “Never! This never happens. You just witnessed history.”

Kick Off Your Sunday Shoe Store

| LA, USA | Awesome Customers, Family & Kids, Musical Mayhem

(I am out shopping with two of my cousins. They decide we need to look at shoes. The store is nearly empty and they have a local oldies station playing. ‘Footloose’ comes on as they’re browsing the shoes.)

Me: “Ooh! Footloose! I love this song!”

Cousin #1: “Just don’t—”

(Before she can finish her sentence, I start dancing to the music. She and her sister hide their faces and walk off to look at shoes in another part of the store. The two employees, who had looked bored to tears, start laughing and clapping as I dance around the shoe fitting area. When the song ends, I plop down on one of the seats to catch my breath.)

Cousin #2: “We can’t take you anywhere!”

Employee #1: “Oh, she didn’t hurt anyone!”

Employee #2: “In fact, she just made our day! Thank you!”

Me: *grinning* “I work with the public, and I know the bad customers outweigh the good, so I figured I would brighten your day!”

Customers Are Like Popcorn, Sweet Or Salty

| Chesapeake, VA, USA | Awesome Customers, Movies & TV

(It is a busy weekend. I have been left alone at the register during a rush. I have had several drinks spilled on myself and my register terminal, and have had countless angry customers berate me. By the time the rush dies down, I am on edge. A couple approaches my till.)

Me: “Welcome to [theater]; can I help you with anything today?”

Wife: “Our movie doesn’t start for a half hour.”

Me: “I… um… to be honest, ma’am, I don’t know what to do about that.”

(I wait for her to start swearing at me, but instead, she and her husband laugh.)

Wife: “Oh, no! We were just letting you know that we’re in no rush, and not buying anything right now. We’re not complaining!”

Husband: “We’re definitely not complainers. We’ve been behind the counter, and we understand.”

Me: “Oh, okay!”

Wife: “That’s a stupid thing to complain about, anyway! Do people actually complain about things like that?”

Me: “I’ve had stranger. A woman reported me for being too nice.”

Husband: “Well, she was just plain salty, wasn’t she?”

(They strike up a conversation with me for fifteen minutes about candy and customers, and the military pins on my lanyard. When their movie ends, they smile and wave goodbye. They completely turn around my evening, and I complete the shift in a brighter mood. A little kindness goes a long way!)