Category: Awesome Customers

Stale Popcorn, Fresh Mind

| Panama City Beach, FL, USA | Awesome Customers, Food & Drink, Pets & Animals

(I’m working at my zoo’s snack shack. I have to clean the popcorn machine a bit before closing, or else I won’t be done by quitting time. This is approved by my supervisor.)

Woman: “Miss, I need some—oh, did you not make popcorn today?”

Me: “Well, I cleaned out the machine, but it’s bagged so they can use it for the animals tomorrow.”

Woman: “Can I still buy it?” *glances at her two very young children* “I’d have come earlier but they weren’t hungry yet. However, they are dead-set on popcorn.”

Me: “Ma’am, it’s probably cold. Really cold.”

Woman: “I don’t care dear. How much? How’s five dollars?”

Me: “I really think there’s only two dollars with in the bag.”

Woman: “You get five for being so sweet!”

(I ring it up as two anyway, and let her put the change in the donation jar since we don’t take tips. The kids happily take the cold popcorn and start chowing down.)

Woman: “You’re a lifesaver, sweetie! And such good service!”

(When I take the ‘take-up’ to the gift shop, I see the woman with her kids, still eating the popcorn.)

Manager: “Good job. She’s really happy. Bought a mess of merchandise to thank us for hiring ‘such a nice girl!'”

(Both the kids hugged me on my way back out, too!)

Fresh Popcorn, Stale Mind

Getting Them Back Is True Therapy, Part 2

| Melbourne, VIC, Australia | Awesome Customers, Awesome Workers, Bigotry, Health & Body, Top

(We have a regular customer who was diagnosed with breast cancer and had lost all her hair from the Chemo. She is only 17 at the time. Everyone who goes to the shop more than once knows her. I’m a barista who is out the back getting ready for my shift in few minutes. Three very obnoxious customers came in and began to talk very loudly at the end of a mildly long line.)

Customer #1: “Ugh, why did we have to come to this hipster place? It’s so trashy!”

Customer #2: “I know! Everyone is so stuck up with their MacBooks and iPads! Like, get a life!”

Customer #3: “And everyone looks so ugly! Look at that girl in the corner! She has no hair!”

Customer #2: “That’s because she’s super hipster! She does it for no other reason than because no one else is!”

Customer #1: “Oh, my God! Ew!”

(At this point pretty much everyone inside has heard what they’ve said and is looking in the general direction of the trio. Customer #3 seems to notice this and quietens up. Two police officers (both regulars) walk in and join the line behind the three customers. The three customers talk like this for another minute before one deliberately talks loudly enough for the whole place to hear.)

Customer #1: “Hipsters are stupid! Your head looks retarded; I mean come on, who would want to be bald and ugly like you?!”

(At this point, the girl in the corner starts to cry a little bit. Everyone around her begins to comfort her, but the barista loses his cool.)

Barista: “No. You do not talk to her that way! Get out of my store! The three of you! You’re not welcome here! Ever!”

Customer #1: “I’ve been waiting in line for 10 minutes (more like three) and I’m not leaving without my coffee!”

Customer #2: “Yeah, we deserve our coffee!”

(Customer #3 hasn’t said a word since she walked in, and begins to walk out and wait outside for the other two.)

Customer #2: *to Customer #3* “Where are you going?! Don’t wuss out! We need to get our coffee before next class!”

Barista: “Take your friends advice and, for the last time, leave.”

Customers #1 & 2: “No!”

Police Officer #1: “You two have been asked to leave by the gentlemen behind the counter. I suggest you do so.”

Customer #2: “That hipster can’t make us leave!”

Customer #1: “We have rights!”

Police Officer #1: “So does everyone else here and you are violating them. You’ve visibly upset this poor girl who’s going through the toughest time in her life right now.”

Customer #1: “As if! We go to Uni! We get way more stressed!”

Police Officer #2: “We’re not here to argue with you. Either leave or you’ll both be arrested for trespassing since you’ve already been asked to leave twice.”

Customer #1: “You cant f***ing do that! We haven’t done anything wrong and we’re not f***ing leaving until we get our f***ing coffee, you a**hole!”

Police Officer #2: “That’s it, turn around, hands behind your back.”

Police Officer #1: “Now.”

(As the officers try to motion them to turn around, they resist and begin to try and push the officers away. After a bit more fighting, the unruly customers end on the ground, squealing with their hands cuffed. As the officers are radioing in for a car, everyone is comforting the girl in the corner, whose name is Hannah. However, they quickly begin laughing their heads off as Hannah herself is jumping up and down (in the literal sense) in her seat with the biggest smile on her face. Her father later comes in as news spreads and buys everyone a drink. A couple of years later, Hannah has beaten her cancer but remains bald for her own personal reasons. She’s still stops by every few weeks to chat and everyone loves her. Even the two police officers stop by at least once a week. We all refer to that as the day as ‘The Most Awesome Day Ever’.)

Getting Them Back Is True Therapy

Time For Giving And Receiving, Part 2

| Robeline, LA, USA | Awesome Customers, Holidays, Theme Of The Month

(My coworker, who has just gotten off shift, is leaning against the counter talking to me when an older gentleman walks in.)

Me: *smiling* “Good evening and Merry Christmas!”

Customer: *frowning* “Why are you here? It’s Christmas!”

Coworker: *smiling* “Well, we don’t close for Christmas. She’s closing up shop, but I’ve just gotten off and am about to go home.”

Customer: *suddenly grinning* “Wait right here!” *turns on his heel and goes out the door*

Coworker: “…Okay, what was that?”

Me: “I have no idea!”

(The customer returns and gives my coworker a $20 bill then lays one on the counter in front of me.)

Customer: “Merry Christmas, ladies, and a Happy New Year too!”

(We both stare after him as he walks out, gets into his SUV and leaves. We then look at each other.)

Coworker: “Wow, that’s the nicest thing anyone’s done all day!”

Me: “Well, this is the season for miracles, isn’t it?”

(I still have no idea who that man was!)

Waxing Lyrical About Christmas Kindness

| OH, USA | At The Checkout, Awesome Customers, Holidays, Theme Of The Month

(Several customers are purchasing wax cubes. You’re supposed to melt them in a wax burner, but I can’t help but sniff them while I’m ringing them out. I didn’t want to stop smelling one in particular. However, after seeing one of the customers looking at me funny, I quickly close it and put it with the others in the bag.)

Customer #1: “If you like those so much, you should buy some!”

Me: “Oh, I don’t have a wax burner.”

Customer #2: “You should get one! They smell really good when they’re melted, too!”

Me: “I’m a college student. I don’t have money!”

(The customers leave, only to later come back back through my line. They’re purchasing another lip balm and wax burner along with candy cane-scented wax. They start to walk away with just their lip balms and don’t grab their other items.)

Me: “Hey, wait, you forgot your bag!”

Customer #1: “That’s for you. Merry Christmas. You deserve it for trying to do something with your life!”

(I was nearly in tears for the rest of the evening! Thank you, kind customer!)

Time For Giving And Receiving

| Madison, AL, USA | Awesome Customers, Awesome Workers, Money

(I work for a large supermarket chain while attending college. I am a cart pusher. I usually work the first shift of the day from 7 am to 4 pm. This particular morning, I find a leather book left on a cart from the night before.)

Me: *to my manager* “I found this book out on one of the carts. It’s covered in frost, so it must have been left here over night.”

Manager: “Huh, wonder what it is…”

(My manager opens the book and discovers it is a large checkbook used by a business. Someone’s entire financial information is in this book. We turn it in to the front desk and think nothing of it. Near quitting time, a couple in their 30s see me in the parking lot and runs up to me.)

Gentleman: *stressed* “Hi! Did you by chance see a leather notebook on any of these carts? I left here last night.”

Me: “Sir, you are in luck. I found it first thing this morning covered in frost. It is at the front desk waiting for you.”

(I can see the stress lift from the man immediately. He thanks me profusely and he and his wife take off to the store. About 10 minutes later, I see him talking with one of my fellow cart pushers who then points to my location. The man rushes over to me.)

Gentleman: “Young man, I insist on rewarding you for your good behavior and helping me retrieve this.”

Me: “Sir, that is entirely unnecessary. I just found your notebook and turned it in. It was my job.”

Gentleman: “No! You were honest and did what many people may not have. My entire job’s finances are available in this notebook. You did the right thing and deserved to be rewarded.”

(I stopped fighting it and gave him my name. He wrote me a check for $100 on the spot! I thanked him, shook his hand and wished him a Merry Christmas. I then took that $100 and bought more gifts for friends and family.)

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