Category: Awesome Customers

Makes You Scarlett With Anger

| PA, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top

Customer #1: “My god, you look just like Scarlett O’Hara! Have you ever seen Gone With The Wind?”

Me: *laughing* “Thanks! I actually haven’t seen it, but I want to eventually!”

Customer #1: “Those blue eyes, and dark hair! You’re a dead ringer, Scarlett!”

(Customer #1, who is a very petite, elderly woman, continues to refer to me as ‘Scarlett’ for all of her questions, calling me over to wherever she is in the store to evaluate different gift baskets, etc. She’s pretty awesome, and I am happy to oblige. Then, Customer #2 enters the store. He is a tall, broad shouldered, grumpy middle-aged man. I leave Customer #1 to go back behind the register.)

Customer#2: “Where the **** are the cheese pretzels?”

Me: “Sorry, sir, but we are out of those until next year. With expansion—”

Customer#2: “That’s bulls***! I have been coming here every other week for two months, and everyone keeps telling me different times!”

Me: “I’m sorry, sir! I was ju-”

Customer#2: “I think all of you are full of s***!”

(Suddenly, Customer #1 comes flying around the corner and up to my register.)

Customer #1: *to Customer #2* “Do you even know who you are talking to?! Don’t you dare talk to her like that! You should be ashamed of yourself, you great big lout!”

(Customer #2 clearly was not expecting Customer #1 to yell at him, and sheepishly retreats out of the store but still grumbling.)

Me: “Wow, I’m so sorry about this whole thing, ma’am. I have got to ask, weren’t you scared? That guy was huge!”

Customer #1: “Frankly Scarlett, I don’t give a d*&%!”

(I cracked up laughing and gave her my discount for getting rid of my troublesome customer!)

Needs To Adopt A Nicer Outlook

| Minneapolis, MN, USA | Awesome Customers, Bigotry, Family & Kids, Religion, Top

(I am 21, but I look about 16. I am also two weeks away from giving birth to a baby girl, but with my age and the fact that I couldn’t get my act together at the time, I decide to give her up for adoption. I have the family picked, but I decide to make a trip away before I have her. I am sitting down at the library, reading a book.)

Older Woman: “Good lord, teenagers these days! Thinking they can actually give a baby everything they need. These poor children are going to suffer!”

(I figure she is talking about me since I am the only pregnant woman around. I stay quiet, but I am getting uncomfortable with what she is saying:)

Older Woman: “Excuse me miss?” *she taps me on the shoulder*

Me: “How can I help you?”

Older Woman: “How do you think you can provide for that baby? You only are going to make that child suffer. You should have accepted Christ into your heart.”

Me: “Listen, ma’am, you have no right to judge me. First, I’m 21, out of high school, and I have my own apartment. Second, you don’t know my story, or you would realize that even though I love my daughter very much, I know I can’t provide for her, so I’ve chosen to give her a better life and will be placing her for adoption with an amazing family. Third, do you not see the cross around my neck? I am very Christian, and I know that god gave me my daughter for a reason, and he gave me her parents for another reason. Now, I do know some young parents, and they are better mothers than I could ever be. Now, if you could please let me get back to my book, I want to have a little bit of a calm time before I go back home, and make the preparations for my daughters’ birth.”

(The older woman is very shocked and leaves. Another man who has heard what I have said looks at me, leaves for about five minutes, then comes back with a big chocolate chip muffin and a big apple juice, which he sets in front of me.)

Man: “I saw you come in earlier with the apple juice, and after the crap that woman said, figured you and the baby could use a treat. But your comment about the young mothers that are better mothers than you? You are doing the best thing for your daughter, and you are the best mother I know.”

(He walked away before I could say anything, but his comments made me cry in the good way. Two weeks later, my daughter was born, and she has the best parents around, and she will have so much support. To that man, thank you for what you said and did.)

The Good, The Bag, And The Lovely

, | Kings Lynn, Norfolk, England, UK | Awesome Customers, Holidays

(I spend about 20 minutes dealing with a middle-aged woman and her elderly mother, sorting out a rather complicated order. Despite my reassurances, they are continuously apologising for taking so long to decide.)

Me: “Okay then, is there anything else I can help you with today?”

Customer: “Nope, that’s brilliant; thank you! Have a lovely new year!”

(The customers leave. About an hour later, the young woman returns and heads straight for my register, looking rather flustered.)

Customer: “Hi again! I was in here about an hour ago if you remember me?”

Me: “Oh, yes! Did you enjoy your meal?”

Customer: “Yeah, but did you happen to come across a black leather handbag in your dining area? My mother left hers here!”

Me: “Yup! I have it safe under my register for you. I found in just after you left!”

Customer: “Oh, thank you so so much! You’re a life saver!”

Me: “Not a problem; just doing my job after all. Have a good day!”

(She walks off and I begin to serve the next customer. I can see her conversing with her mother out of the corner of my eye. She comes over again.)

Customer: “This is for everything you’ve done for us today, young lady!”

(She hands me what I thought was a scrap of paper, but is in fact a £20 note.)

Me: “Thank you ever so much for the gesture, but I cannot accept this!”

Customer: “No, no, you keep it! That’s for putting up with us today!”

Me: “I can’t accept this, though! It was a pleasure to serve you, and thank you bu—”

Customer: “Okay then, call it a New Year present or something! Bye now!”

Me: “But I ca—”

(She all but ran out of the store before I could protest further.)

A Good Idea On Paper

| State College, PA, USA | Awesome Customers, Awesome Workers, Family & Kids, Food & Drink, Money

(I have the opening shift at a well-known steak chain. It’s a weekday and typically pretty slow to start off. I get my first table: an older man and his grandson. I leave to get their drink orders, and come back to see the boy wearing origami boots on his fingers made out of $1 bills.)

Me: “That’s some pretty fly kicks you got there. Did you make them yourself?”

Boy: “My pap just made them for me! We’re learning about origami in art class, and he showed me how to make shoes so I can impress my teacher.”

Man: “Don’t expect her to just hand out dollar bills so you can show everyone.” *chuckles*

Boy: “Pap, show me another!”

Man: “That’s the only one I know.”

Me: “That’s a pretty neat trick! I need to learn how to do that when I give people their change. Hey, I know how to make a paper frog; want me to show you? It hops and everything. We used to race note card frogs in middle school.”

(The boy gets wide-eyed and nods his head yes.)

Man: “A frog you say? Let’s see it!”

(The man pulls out another dollar from his wallet. I fashion it into a frog. It hops just enough to make the boy get really excited.)

Boy: “No way! How did you do that?”

(They are still my only table at this point, so I take the time to sit down, and teach the boy how to do that, who thinks it’s the coolest thing. They finish up their meals, pay their check, and leave the restaurant. I notice they tip me very well on their card. However, when I get back to clean up their table, there are 10 little boots sitting by the man’s plate made from various dollar bills along with a note.)

Note: “We thought you needed some fly kicks, so here’s one for each finger.”

(I unravel the bills to discover an additional $36. It was a great start to my shift!)

Her Manners Are Phone-y

| Tampa, FL, USA | At The Checkout, Awesome Customers, Top

(I work at a very busy supermarket and sometimes we don’t have enough baggers to keep up with all of the registers and help people out to their cars. I have a long line and the customer is talking very loudly on her phone at my register. I don’t have a bagger.)

Me: “Hello! How are you today? Will plastic be alright?”

(The customer continues talking on her phone, completely ignoring me.)

Me: *a little louder* “Ma’am, will plastic be okay with you today?”

(She continues to ignore me. So, I start ringing through her large order and then proceed to bag it all in plastic, which is my usual default in situations like this. After everything is bagged…)

Me: “Okay ma’am, your total comes to $193.55. Do you have any coupons today?”

Customer: *to her phone* “Hold on a second.” *to me* “Didn’t your mama ever tell you that it is rude to talk to people when they’re on the phone?! Honestly! I swear you people don’t have any manners anymore! Oh, and I wanted everything in paper. Double bagged and pack it all light!”

(She then turns back to her phone and continues talking to her friend, complaining how rude I was and how slow I am moving. However, Customer #2, who is behind her in line, is a regular of mine. She winks at me and then speaks up loudly.)

Customer #2: “Honestly! The manners of some people. I mean didn’t her mama ever teach her to get off the phone while in line at the grocery store?” *turns to Customer #1* “And if you have a problem with how she bagged your stuff then you need to answer the sweet young lady when she was talking to you. At least when she finishes putting herself through college she will have the experience to put up with b****** like yourself as she moves to the top of a company.”

(Customer #1 gets completely enraged and starts screaming how she will complain on me and will get me fired. She then grabs her groceries, still mostly in plastic and storms out of the store.)

Customer #2: “If she calls and complains you let me know, darling. I’ll set the story straight. You keep up the good work!”

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