Category: Awesome Customers

To And Fro Is The Way To Go

| Houston, TX, USA | At The Checkout, Awesome Customers, Top

(It’s the holiday season, and I’m shopping for DVDs as gifts for my family. I see a movie that I want to get for myself, but decide against it. A few minutes later, I change my mind, but the movie has disappeared. I take the rest of my purchases up to the counter, where I notice the customer in front of me is about to buy the movie I was looking for.)

Me: “Ah, so that’s where it went.”

Other customer: “Pardon me?”

Me: *chuckling* “I was thinking about getting that DVD, but when I went back to the shelf, it was gone. I couldn’t figure out what happened to it.”

Other customer: “Here you go!” *hands me the DVD*

Me: “Thanks, but I don’t really need it. You go ahead.” *I hand the DVD back to her*

Other customer: “If you want it, by all means, please take it.” *she hands me the DVD again*

Me: “Are you buying this as a gift?”

Other customer: “Well, yes, but…”

Me: “Then you should definitely take it. I’ll pick it up some other time.” *I hand the DVD back to her*

Other customer: “Are you sure? Because I can easily find something else.”

Me: “I’m positive, but thanks again.”

(At this point, we realize the cashier is staring at us with wide eyes.)

Other customer: “Miss? Is everything okay?”

Cashier: (emotionally) “You two are the only nice customers I’ve dealt with all day!”

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Needs To Take A Chill Pill

| Portland, OR, USA | Awesome Customers, Bad Behavior, Health & Body, Theme Of The Month

(I’m at a chain company pharmacy/mini-stores getting a bottle of water. As I pass by the pharmacy, I witness an exchange between a very burly, muscular customer and a short, skinny female clerk.)

Customer: “I need to refill my prescription.”

Clerk: “Well, I’m sorry, but according to our systems, you have no refills left. You’ll need to contact your doctor and get a new prescription.”

Customer: “What?! I want my pills. Give me my pills!”

(The exchange continues for a while, with the customer getting more and more agitated. The clerk appears to be frightened and close to tears. The commotion is drawing the attention of the people around.)

Customer: “You dumb b****, are you f***ing stupid? Give me my pills or there will be a problem.”

(At this point, I step between him and the clerk behind the counter.)

Me: “Look buddy, she already said that she’s not giving you pills and told you what to do. So you better just listen to her, leave, and stop making an a** of yourself.”

(For a moment he looks like he is going to hit me, then just stomps away swearing under his breath.)

Me: *to the clerk* “I’m sorry you had to deal with that.”

Clerk: “It’s alright. Thank you for that. Here, that water is on me, okay?”

Fight The NotAlwaysRight Fight

| São Paulo, Brazil | Awesome Customers, Food & Drink, Top

(I am a cashier at a fast food restaurant and we’re quite full today. Three teenagers (two girls and one guy) are in the line. As I hand over their orders and they give me the money, she gets closer to me.)

Girl #1: *whispering* “Please don’t freak out and play along.”

(Suddenly she starts screaming making everyone else look at us.)

Girl #1: “OH MY GOD! ARE YOU STUPID? I CLEARLY DIDN’T ORDER THIS! AND NOW YOU SAY I CAN’T HAVE MY MONEY BACK! HOW DARE YOU?!”

Me: *frightened* “Sorr-”

Girl #1: “DON’T YOU DARE SAY YOU’RE SORRY! I WANT WHAT I ORDERED AND I’M NOT PAYING FOR THIS! I WANT TO SEE A MANAGER!”

(This goes for another minute with me trying to apologize until she turns around and notices everyone else is looking at her. Her friend notices that and starts to speak.)

Girl #2: “Now, ladies and gentleman, this is how to make an a**hole out of yourself. This is how stupid you look when you get mad for no reason with people that are just doing their jobs.”

Boy: “And we would like to ask you to never behave like that. Not only will you not solve your problems but you’ll just make things worse for you and for the employees.”

Girl #1: “I’d like to thank this wonderful lady here for putting up with the crazy girl that I am. And the rest of the staff too. Let’s give them a round of applause.”

(Surprisingly, most customers start clapping. Even more surprising, the girl gives me R$50.)

Girl #1: “You deserve it because I know what you go through every day! And with this said, we’ll be leaving. Thanks for your time and remember, don’t be a bad customer.”

Me: *to coworker* “Umm… what just happened?”

Coworker: “I’m just as confused as you.”

Me: “Best. Day. Ever.”

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The High Cost Of Racism

| Atlanta, GA, USA | Awesome Customers, Bigotry, Family & Kids

(A customer is with my coworker, and seems to be acting rude. I come over to see what is happening.)

Coworker: “Your total is $48.76.”

Customer: “No, it’s not! This is supposed to be on sale!” *shows an old coupon for different store*

Coworker: “We cannot accept that.”

Customer: “No, no no! It’s on sale! You’re incompetent! I knew you wouldn’t’ be any help! You n***** shouldn’t be taking jobs from good, Christian, white people!”

(At this point, my coworker is on the verge of tears. The customer then grabs random kid, who appears to be 10 or 11.)

Kid: “Let go!”

Customer: *to kid* “Don’t you think this lady is mean for taking white peoples’ jobs?”

Kid: “No, but I do think that you are a idiotic, rude, racist that needs to let go of me right now!”

(The stunned customer runs out of the store. We track down the kid’s parent, who ended up getting a $10 gift card which she spent on a toy for the kid!)

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Very Front Loaded

| Orlando, FL, USA | At The Checkout, Awesome Customers, Awesome Workers, Top

(I stop in to my local superstore to pick up some dog treats. I decide to grab a soda for myself from the cooler. Just before I place my items on the counter, a man comes up to the line and starts talking to me.)

Customer: “Hey! Can I go in front of you?”

(I look at his full cart, and then at the two items in my hand.)

Customer: “I mean, since I have so much less stuff than you, it’ll just be much faster.”

(Again, I look at his full cart and at the TWO items in my hands. I pause for 30 seconds not fully understanding what’s going on before I finally respond. He seems kind of agitated and since I’m not in a hurry, and don’t want to cause an incident, I let him go in front of me.)

Me: “Sure, go ahead…”

(A few minutes later he’s finally done and I place my items on the counter. My total comes up to less than five bucks and I go to pay when I’m stopped by a woman who was in line behind both me and the man from earlier.)

Customer #2: “Please, let me pay for these.”

(I’m a bit shocked, and immediately protest, but the cashier cuts me off.)

Cashier: “Kid, I’m not letting you pay. That idiot insisted on skipping you, even though you CLEARLY have less items than he did, and you didn’t make any fuss about it. You deserve much more than just this. It’s people like you that make this soul sucking worthless job bearable.”

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