Category: Awesome Customers

Respect Is Learned Before It Is Earned

| Phoenix, AZ, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top, Transportation

(I am a teenage passenger on a public bus and there is an older gentleman talking so loudly on his cell phone that he’s drowning out my music player. I talk to the driver, who’s clearly just as annoyed by the man as the rest of us are.)

Me: “He’s being really loud. Is there anything you can do about it?”

Driver: “I would, but I’ve already been written up twice this week because rude customers complained about me telling them off; one more and I lose my job. I can’t take the chance.”

Me: “Okay, no problem…”

(I go over and stand in front of the rude passenger who’s still on his phone.)

Rude Passenger: *to his phone* “…KIDS ARE SO RUDE THESE DAYS! THEY HAVE NO RESPECT FOR THEIR ELDERS!”

Me: “Excuse me, sir.”

(He ignores me and keeps talking. I decide enough is enough, and snatch the phone from him and turn it off before handing it back to him.)

Me: “First off, it’s rude to ignore someone when they address you. Second, it’s really disrespectful to be so loud in a public space; I couldn’t even hear my music over your griping. Maybe you wouldn’t have so much to complain about if you set a better example.”

(He was quiet the entire rest of the trip, and the driver gave me a free all-day pass!)

Shogun The Way To Go Home, Part 2

| Tokyo, Japan | Awesome Customers, Bigotry, Language & Words, Top, Tourists/Travel

(I grew up in Japan and am bilingual, even though I am Australian by birth. I am showing some Australian friends around Tokyo.)

American customer: *to the station attendant, in English* “Hey, I need to get to Akihabara station. How do I do that?”

Station attendant: *in Japanese* “Sorry, I do not speak English. Could you point it out?”

(As the station attendant speaks, he has a big map of the subway system and his gestures make it VERY obvious what he wants the customer to do.)

American customer: *in English* “Are you deaf?! I need to get to Akihabara station!”

Station attendant: *in Japanese, while gesturing at the map emphatically* “I don’t know English, sorry. Please point where you are going.”

American customer: *in English* “Stupid Asians. Just tell me how to get there!”

(I intervene at this point, as I feel sorry for the poor station worker.)

Me: *in Japanese* “He wants to get to Akihabara station. I know the way; I’ll explain it to him.”

(I explain, in English, how to get to the station, and tell him the station attendant was trying but he doesn’t speak English.)

American customer: *to me, in English* “These stupid Japs should learn English. Why couldn’t he tell me that?”

Me: “When Asians visit your country, you expect them to speak English, right? So it’s only fair when you come here you try to use their language. Plus, he was trying to help you if you had just pointed it out on the map.”

American customer: “Everyone should know English!”

(He storms off without apologizing, or thanking me or the station worker.)

Station attendant: *to me, in Japanese* “Thank you so much for helping. I didn’t know what to do.”

Me: “Don’t worry about it. He was just being rude. I feel like I should be apologizing for his behaviour on behalf of all foreigners.”

Station attendant: “Oh, don’t worry, we get much worse. Then there are people like you who help convince me you’re not all bad. Thanks again!”

Related:
Shogun The Way To Go Home

To And Fro Is The Way To Go

| Houston, TX, USA | At The Checkout, Awesome Customers, Top

(It’s the holiday season, and I’m shopping for DVDs as gifts for my family. I see a movie that I want to get for myself, but decide against it. A few minutes later, I change my mind, but the movie has disappeared. I take the rest of my purchases up to the counter, where I notice the customer in front of me is about to buy the movie I was looking for.)

Me: “Ah, so that’s where it went.”

Other customer: “Pardon me?”

Me: *chuckling* “I was thinking about getting that DVD, but when I went back to the shelf, it was gone. I couldn’t figure out what happened to it.”

Other customer: “Here you go!” *hands me the DVD*

Me: “Thanks, but I don’t really need it. You go ahead.” *I hand the DVD back to her*

Other customer: “If you want it, by all means, please take it.” *she hands me the DVD again*

Me: “Are you buying this as a gift?”

Other customer: “Well, yes, but…”

Me: “Then you should definitely take it. I’ll pick it up some other time.” *I hand the DVD back to her*

Other customer: “Are you sure? Because I can easily find something else.”

Me: “I’m positive, but thanks again.”

(At this point, we realize the cashier is staring at us with wide eyes.)

Other customer: “Miss? Is everything okay?”

Cashier: (emotionally) “You two are the only nice customers I’ve dealt with all day!”

Needs To Take A Chill Pill

| Portland, OR, USA | Awesome Customers, Bad Behavior, Health & Body, Theme Of The Month

(I’m at a chain company pharmacy/mini-stores getting a bottle of water. As I pass by the pharmacy, I witness an exchange between a very burly, muscular customer and a short, skinny female clerk.)

Customer: “I need to refill my prescription.”

Clerk: “Well, I’m sorry, but according to our systems, you have no refills left. You’ll need to contact your doctor and get a new prescription.”

Customer: “What?! I want my pills. Give me my pills!”

(The exchange continues for a while, with the customer getting more and more agitated. The clerk appears to be frightened and close to tears. The commotion is drawing the attention of the people around.)

Customer: “You dumb b****, are you f***ing stupid? Give me my pills or there will be a problem.”

(At this point, I step between him and the clerk behind the counter.)

Me: “Look buddy, she already said that she’s not giving you pills and told you what to do. So you better just listen to her, leave, and stop making an a** of yourself.”

(For a moment he looks like he is going to hit me, then just stomps away swearing under his breath.)

Me: *to the clerk* “I’m sorry you had to deal with that.”

Clerk: “It’s alright. Thank you for that. Here, that water is on me, okay?”

Fight The NotAlwaysRight Fight

| São Paulo, Brazil | Awesome Customers, Food & Drink, Top

(I am a cashier at a fast food restaurant and we’re quite full today. Three teenagers (two girls and one guy) are in the line. As I hand over their orders and they give me the money, she gets closer to me.)

Girl #1: *whispering* “Please don’t freak out and play along.”

(Suddenly she starts screaming making everyone else look at us.)

Girl #1: “OH MY GOD! ARE YOU STUPID? I CLEARLY DIDN’T ORDER THIS! AND NOW YOU SAY I CAN’T HAVE MY MONEY BACK! HOW DARE YOU?!”

Me: *frightened* “Sorr-”

Girl #1: “DON’T YOU DARE SAY YOU’RE SORRY! I WANT WHAT I ORDERED AND I’M NOT PAYING FOR THIS! I WANT TO SEE A MANAGER!”

(This goes for another minute with me trying to apologize until she turns around and notices everyone else is looking at her. Her friend notices that and starts to speak.)

Girl #2: “Now, ladies and gentleman, this is how to make an a**hole out of yourself. This is how stupid you look when you get mad for no reason with people that are just doing their jobs.”

Boy: “And we would like to ask you to never behave like that. Not only will you not solve your problems but you’ll just make things worse for you and for the employees.”

Girl #1: “I’d like to thank this wonderful lady here for putting up with the crazy girl that I am. And the rest of the staff too. Let’s give them a round of applause.”

(Surprisingly, most customers start clapping. Even more surprising, the girl gives me R$50.)

Girl #1: “You deserve it because I know what you go through every day! And with this said, we’ll be leaving. Thanks for your time and remember, don’t be a bad customer.”

Me: *to coworker* “Umm… what just happened?”

Coworker: “I’m just as confused as you.”

Me: “Best. Day. Ever.”

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