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Category: Awesome Customers

Good People Are Not Dime A Dozen

| London, England, UK | At The Checkout, Awesome Customers, Food & Drink, Money, Movies & TV, Top

(I work in my university’s campus shop. I arrive for my shift to find the site in lockdown. There are security guys and people in ‘hi-vis’ jackets everywhere. They check my ID, and let me through, so I think nothing of it. Later that afternoon, one of the ‘hi-vis’ jacketed guys comes to my till with a drink and bar of chocolate. He looks stressed.)

Customer: “Hey, how much for this?”

Me: “£1.10”

(The customer starts rummaging in his pocket.)

Customer: “Oh for f***’s sake; I’ve gone and left my f****** wallet in the truck. I’ve been here since 4am, and this is the only break I’ll get! I’ve only got a £1 coin. Leave the chocolate; I’ll just have the drink.”

Me: “Nah, no worries; I’ll spot you the 10p. People leave their change behind all the time.”

Customer: “Are you sure?”

Me: “Yeah, positive. You look like you could use it. I hope your day gets a bit better!”

Customer: “Thanks, love! You put a smile back on my face. Bless you!”

(A couple of hours later, the same guy comes back in just as I’m closing up.)

Customer: “Are you closing?”

Me: “Yes, sorry, the till’s already been shut down.”

Customer: “Excellent! If you’ve got 10 minutes, go sit on the wall outside there, and keep quiet, okay?”

(Intrigued, I go sit where he asks, which is just outside the doors of the building. A dark SUV pulls up, and security guards materialise from nowhere and start moving people away. They try to move me on, but the customer tells them that I’m with him, and they leave us be. The next person to come out of the doors is Leonardo di Caprio, who then gets into the SUV. My mouth drops in shock.)

Customer: “10p for the front-row seat. Can’t say fairer than that, can you?”

(Some months later, I recognise one of my university’s lecture halls in the movie ‘Inception’!)

Angels In America

| GA, USA | Awesome Customers, Family & Kids, Top

(I’m stocking a shelf. I notice a customer with her five-year-old daughter. They both look like they’ve been through a hard time.)

Little Girl: “Mama, I’m hungry.”

(The mother looks near tears.)

Mother: “I know baby; I’m sorry. Mommy only has $5, so we have to find food that will stretch until next week when mommy gets paid.”

Little Girl: “Okay.”

(I see a another customer with a baby in a cart walk up to the woman.)

Another Customer: “Excuse me, I couldn’t help but overhear you. I don’t mean to put you on the spot, but I’d like to help you.”

(The other customer holds out a $20 bill. The mother starts to cry.)

Mother: “You don’t even know me, and you’re trying to help me. My husband walked out. I work a minimum wage job, and it’s just been so hard. You’re the first person who has shown me such kindness in a long time, and you’re a stranger to me.”

Another Customer: “I’m someone who thinks the world would work a bit better if people paid it forward a little more. I might not know you, but I know you’ve been dealt a bad hand. When’s the last time you ate? I’m sure you’re making sure your daughter eats, but when’s the last time you did?”

Mother: “How did you—”

Another Customer “Because you’re a mother.”

Mother: “I… thank you so much! This will really help. Are you sure?”

Another Customer: “I’m positive. You know you can get some of the stuff here ‘2 for 1’, so that can help.”

Mother: “Thank you… thank you so much! I’ll find a way to pay you back.”

Another Customer: “There’s no need to do that. I hope things get better for you, and when they do, you can pay it forward.”

Mother: “Thank you so much.”

(I’m called to the front, so I don’t see the rest of the exchange. The mother and daughter come through my lane with a cart full of food.)

Little Girl: “Mommy, was that lady an angel?”

Mother: “Yes baby, she was.”

(Their total comes to just under the 25 dollars the mother had. I relate the story to my manager. When the other customer comes up with her daughter, my manager has a gift card for $20 waiting for her. That customer comes in every month or so, and we all refer to her as the angel.)

Seize The (Mother’s) Day

, | VA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

(It is Mother’s Day, and my mother has had a hard and disappointing day. Due to a failed dinner by her husband, I take her to a fast-food restaurant at about 9pm. She starts speaking at the counter.)

Mom: “Happy Mother’s Day to me, at [fast food restaurant] at nine at night.”

Cashier: “Yeah, I’ve been here all day.”

Mom: “Oh, really!? Wow.”

(We finish ordering and eat our food. As we are leaving, my mother is staring into the kitchen. The cashier, thinking we need something, comes over. We wave her away. We get into the car, but my mother stops me from starting the engine.)

Mom: “I have decided we should do something for the woman in there. Here I was complaining, while they have been working all day. They probably weren’t able to spend time with their families.”

(We drive to the nearby store. She buys two bouquets of flowers, and two boxes of chocolates. We go back to the restaurant. My mom approaches the cashier.)

Mom: “You’re a mother, aren’t you?”

Cashier: “Yes, I am.”

Mom: “Well, I thought you deserved these.”

(Mom gives the woman the flowers and chocolates. The cashier thanks her repeatedly, looking on the verge of tears. My mother leaves feeling a lot better. Even though her day wasn’t what she had hoped it would be, she at least got to make someone else’s better.)