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Category: Awesome Customers

Paying It Forward

| QC, Canada | Awesome Customers, Family & Kids, Top

(I work as a secretary in a community center where children can attend day camps. They also have to pay in advance if they want to attend a special activity outside of the city. A mother calls.)

Me: “Community Center, how may I help you?”

Mother: “Hi! I know this must be difficult to do, since you have a lot to do with all the day camps, but I have a request.”

Me: “Yes?”

Mother: “Well, my daughter was registered for the activity that will be Friday on next week. I have already paid, but she won’t be able to go because we’re on vacation that week. I would like you to transfer her reservation to another child please.”

(I think that she wants to get her money back, like most of parents when they call.)

Me: “So you are asking me to give you back your money for this activity?”

Mother: “No, no! Of course not! I know it’s a bit complicated, but I would like you to transfer the reservation to another child that would like to go there, but doesn’t have the money for it.”

Me: “Oh, wow! Now I understand, and it’s very kind of you! May I have your name, your daughter’s name and your phone number so I can call you back—”

Mother: “Oh! I don’t need you to call me back; just to know another kid will be happy makes me happy! But my daughter’s name is [name], so you can remove the activity in her file. Thank you very much for doing this!”

Have Your Cake And Eat It

| Canada | Awesome Customers, Food & Drink, Top

(I am working the counter at a bakery. An older customer comes up to order.)

Customer: “Hi, can I get a chocolate croissant and red velvet cupcake please?”

Me: “Oh, good choices! The red velvet cupcake is my favorite. I was actually going to get one on my break.”

(I go to grab his order, and realize there’s only one cupcake left.)

Me: “Lucky you, you got the last one!”

Customer: “Oh… are you sure you don’t want it? I can get something else.”

Me: “It’s okay, sir; that’s just the luck of the draw I guess.”

(He reluctantly accepts. Once he pays for his food, he takes the cupcake and puts in on the counter.)

Customer: “For you, my dear.”

Me: “What? No sir, it’s really okay. I can always get one tomorrow!”

Customer: “Well, I’m leaving it on the counter and walking away. What you do with it is up to you. Have a good day!”

(True to his word, he leaves the store. I have to say it was the best cupcake I ever had!)

Future Technology

| Toronto, ON, Canada | Awesome Customers, Geeks Rule, Technology

Me: “Hi, my name is [name]; thank you for calling [company]. How can I help you?”

Customer: “Hi, I’m calling because my internet is, uh, working… again. Huh.”

Me: “Well, I am prescient. I do usually try fix the problems before people call, but I am running behind today.”

Customer: “Dude, that’s awesome. Keep it up.”

(Later, we get an email about how “the tech who can see the future” should get a raise.)