Category: Awesome Customers

Maybe Her Brain Fell Out Too

| New Orleans, LA, USA | Awesome Customers, Food & Drink

(I work as a house manager for a big theatre during a concert. I am standing at one of the bars chatting with a friend when a woman comes up to the bar.)

Woman: “Hi! You remember I came in tonight with a hair tie and flower in my hair?”

(I’d never seen her before that moment, so I say nothing.)

Woman: “I seemed to have lost them both.”

Me: “Would you like for me to go search the seating area for you?”

Woman: “No, that’s okay. I don’t want you to interrupt everyone’s enjoyment of the concert.”

Me: “Well, if you’re sure, then I won’t.”

Woman: “I don’t know. What do you think? I mean I just bought it at the store for like $5.”

Me: “I can go look if you want. I mean it’s part of my job.”

(She waffled on about me going or not going into the seating area where the concert was still going on for like five minutes. At this point I realise she’s a bit drunk.)

Me: “Look, I’ll go in there and have a look around and I promise not to disturb anyone.”

Woman: “Okay, but I wasn’t in my seat the whole time. I was kinda over here.” *she points to an area above us which I know is flat and where she could dance*

Me: “Okay, I’ll be right back.”

(I hear her calling me back, but I wasn’t going to stand around while she waffled again so I ignore her. I grab a small flashlight from an usher and proceed to look in the general area of where I thought she’d been and even beyond that area. I find nothing, so I go back out to let her know.)

Me: “I’m sorry, ma’am, but I was unable to find a hair tie or clip anywhere in there.”

Woman: “Wow. That’s really weird. I mean who would steal something like that?”

Me: *thinking she lost it before she arrived* “I really don’t know.”

Woman: “Okay, I guess I’ll go.”

Me: “Do you have a ride?”

Woman: “I’ll just take a taxi.”

Me: “Okay, then, just go out the front of the theatre and you’ll be able to find one quickly.”

Woman: “Thanks for your help!” *she gives me a hug* “And this is for you!” *she pushes a glass of champagne in my direction and wanders off*

(Once she was gone, the bartender informed me that the woman asked her if she thought I was really looking for her stuff or if I’d just gone in to enjoy the concert a bit and would lie about searching. She also assured me that the woman hadn’t touched the champagne nor had she paid for it.)

Got The Meat-Balls To Stand Up To Him

, | USA | At The Checkout, Awesome Customers, Food & Drink, Liars & Scammers, Popular

(I work at the front desk in a government office. While at my station at the front desk, a coworker is speaking with a young man, very near me in the lobby. I can easily overhear the conversation in which the young man is describing how he likes to go through the lines at sandwich restaurants and “just for fun” say the sandwich was bad, and make them re-do his sandwich. It was a fun game for him, and sometimes he even received the “bad” sandwich too, or would even get a free sandwich “for the trouble.” As I hear him say this, I think “What an a**hole!”, but say nothing. About a week later, I go to lunch at the local sandwich shop. I find myself in line behind this young man. I don’t recognize him at first, but who he is gradually dawns on me as I watch him. He is looking right at the sandwich maker as she is putting his meatball sub together and sure enough, when he gets to the register, he says it is wrong and wants another because it has too much sauce. At that point I know what is happening and decide to call him on his game.)

Me: “Why didn’t you tell her it was wrong while she was making it?”

Customer: “I wasn’t looking.”

Me: “Yes, you were. I was watching you. You were staring at her the whole time. If you didn’t like the way she made your sandwich, you should have told her AT THE TIME.”

Customer: *getting flustered* “No, really, I wasn’t looking.”

Me: *getting adamant* “Yes, you were. I SAW YOU! You were staring at her, watching her make that sandwich the whole time. If you didn’t like the way she made your sandwich, you should have told her AT THE TIME. THAT’S WHY THEY MAKE THE SANDWICHES IN FRONT OF US!!”

Customer: *flustered* “But it’s…”

Sandwich Maker: *she doesn’t know what I know about him* “Ma’am, it’s really okay.”

Me: *to her* “NO, IT’S NOT! If he didn’t like the way the sandwich was being made” *me turning to him* “HE SHOULD HAVE TOLD YOU AT THE TIME!” *back to sandwich maker* “He was looking at you the whole time!”

Sandwich Maker: *stares at me with eyes wide and slack-jawed, not knowing what to say*

(I keep laying it on him and he remains flustered while the sandwich maker’s coworkers make him another which he accepts and pays for, and then makes a quick dash out the door. The line workers and the manager are all gathered around the register and a couple staff persons are peeking out the doors to the back area and all are looking at me in awe.)

Manager: “Here. Why don’t you take this?” *holding out the “bad” meatball sub*

Me: “No, but thank you. I’m vegetarian.”

Manager: “Take it. You could give it to someone…”

Me: “But I can’t eat it. Why don’t you have it?”

Manager: “No, really, we can’t eat it. If we keep it here, it will have to be thrown away.”

Me: *while the injustice of a cow losing his life only to be thrown away flashes through my mind, I reply* “Okay, I’ll take it back to work and see if anyone wants it.”

(So I left with two sandwiches, and as it turned out, my supervisor was a devout carnivore, and even though he’d had lunch already, was very fond the meatball subs from that shop and decided to take one for the team and have two lunches! He also remembered the young man, and agreed that he was an a**-hole. I can only hope that in the future, that young man will think twice about what might be a “fun game.”)

Apologizing Is Your Call Of Duty

| AL, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular

(I worked in the bakery of a popular retail chain. This is the call and unexpected outcome I received:)

Me: “Thank you for calling [Bakery]. How may I help you?”

Customer: “Do you have a Call of Duty cake?”

Me: “No. I am sorry. We aren’t licensed to do that cake at this particular store.” *our town has two of these stores*

Customer: “I’m at the other, and they have it but not the kit! I need it today!”

Me: “I’m sorry. They are new and have more of a selection than us because they think they will have a bigger need. Our store can’t make the cake. And, we don’t have the kit either.”

Customer: *clearly upset and angry* “What am I supposed to do?! I need it today!”

Me: “Well, you can make the cake without the kit and find some toys to put on it? That would be the best suggestion I have.”

Customer: *hangs up in a huff*

(Ten minutes later the phone rings again.)

Me: “This is [Bakery]. How may I help you?”

Customer: “I called about the Call Of Duty cake.”

Me: “Yes, ma’am?”

Customer: “I wanted to apologize for being rude. You were very helpful and I was just upset and in a hurry. I did take your advice and I think it’s going to look much better than the kit!”

(The call back made my day. She didn’t have to apologize, but hey! She’s a good lady!)

Drinks Whatever A Spider Can

| Chesapeake, VA, USA | Awesome Customers, Awesome Workers, Funny Names, Popular

(This takes place while I am on headset in our drive-thru.)

Me: “Thank you for choosing [Store]! My name is [My Name]. How may I serve you?”

Customer: “I would like a chicken biscuit. And, let’s see… Do I want anything else?”

Me: “Would you like to try a cinnamon cluster today?”

Customer: “A cinnamon cluster? I don’t like cinnamon… Nah, I’m just messing with you. I’m taking this to my wife.”

Me: “All the more reason to get something sweet.”

Customer: “You mean I’m not sweet enough?”

Me: “Well, it doesn’t hurt to have that extra boost.”

Customer: *laughs* “You have a good point.”

Me: “Can I have a name for your order?”

Customer: “Well, what do I get out of it?”

Me: “I’m sorry?”

Customer: “What do I get out of it if I give you my name?”

Me: “Um… we’ll give you the right food at the window.”

Customer: “Well, I don’t have one.”

Me: “Does that mean I get to make one up then?”

Customer: “Sure.”

Me: “Okay, then. You’re Spider-Man today.”

Customer: *starts to sing the Spider-Man theme song*

Me: *starts laughing* “Your total comes to [total] and we’ll be happy to serve you at the window.”

(When the customer pulled up to the window and was addressed as Spider-Man, he started to sing the song again. It gave all of us in the drive-thru corner a good laugh and I made sure to tell him that he made my entire day.)

The Customer Isn’t Always Wrong

| NY, USA | Awesome Customers, Popular

(My mom, my sister, and I are in a doughnut shop. My mom has just tried a new coffee and discovered that she doesn’t like it.)

Mom: “Hi, I don’t really care for this drink, and I don’t want to dump it in the garbage can, because then it’ll leak on the poor garbage person. Can you pour this out in the sink?”

Worker: *obviously wary* “Sure… *takes cup*

Mom: “Thanks!”

Worker: *looks confused*

(As we leave the shop…)

Me: “I think he was expecting you to yell at him.”

Sister: “Why would she yell at him? It wasn’t his fault!”

Me: “Because sometimes, [Sister], people are irrationally angry at poor, hapless service workers.”

Mom: “I probably could have gotten a free drink if I wanted to, but I didn’t want to put him through that. It was my fault, anyway.”

Page 7/115First...56789...Last