Category: Awesome Customers


Expressly Apologetic

| NJ, USA | At The Checkout, Awesome Customers, Popular

(While shopping, I pick up just a few things on the way home. I make my way to the registers and see a lone “six items or less” line open. I then almost skid to a stop when I see someone with a mostly full cart skid to a stop. Just as I’m about to turn around and head to another lane, she looks up.)

Woman: “Oh, s***!”

Cashier: “Are you all right!?”

Woman: “No, I didn’t even see this was an express lane! Oh, shoot, I’m so sorry. Here, go, go!”

(She then proceeded to wave me and the next two people who came up ahead of her; the cashier said he’d take her still since she was letting others through, and I guess she figured that still would have been quicker than re-loading all her stuff on the cart. Or maybe it was a self-imposed penance, but whatever the case, thank you to the lady that can admit your mistakes!)


I’ll Drink Outside To That!

| CO, USA | Awesome Customers, Awesome Workers, Popular

(I’m at the renaissance festival with my wife and her friend. I have just purchased a cup of ale and the two ladies want to go into a costume shop to see what is for sale. They have a sign, not only on the pillar, but also on a table outside the shop which reads “Please leave your food and beverages here or outside while shopping!” I stop before going in and my wife calls out to me.)

Wife: “Something wrong?”

Me: “Not at all. I’m going to wait outside. They don’t want me coming in with a drink, cuteness.”

(All of a sudden, three women, all in costume come RUNNING out of nowhere from inside the shop and stop in front of me.)

Me: “Uh…”


(My wife, her friend, and I start cracking up as they clap.)

Me: “Well, the sign is pretty big and specific.”

Lady #1: “Oh, you wouldn’t believe how many people miss that.”

Lady #2: “Yesterday we had a man come in with orange juice. A kid ran by, smacked his elbow, and he ended up buying a $3,500 costume!”

(I blink, not realizing things in the shop were so expensive.)

Me: “Well… as much as I do want to get my wife a costume, I’d rather get one she wants!”

Lady #3: “And in the right size… and the right color…”

Me: “And not $3,500! No offense!”


Your Reasoning Is Horrible

| VA, USA | Awesome Customers, Awesome Workers, Bizarre

(I’m the customer in this story and I like to joke around. This happens when an employee tells me to have a good day.)

Me: “Have a good day? You’re not the boss of me.”

Employee: “Well, then, have a horrible day.”

Me: *pretends to think about it before answering cheerfully* “Okay!”


Returning And Restoring

| NY, USA | Awesome Customers, Hall of Fame, Popular

Me: “Hi, can I do a return here?”

Cashier: *slightly worried expression* “Of course, ma’am.”

Me: “I’d like to return this book, please. I got it as a gift for a friend, but it turns out he’s already got one. I’m afraid I didn’t think to get a gift receipt, but I have the regular receipt.”

Cashier: *more cheerful* “That’s fine! Let’s see… oh.” *her face falls again* “I see here it was on sale when you bought it, so you won’t be getting the full sticker price back. And…” *she winces* “…you used your membership discount. So you’ll only be getting $17.85 back instead of the $52.95 printed on the price tag, is that okay?”

Me: “Yeah, that sounds about right. I think that’s what I paid in the first place, so that makes sense.”

Cashier: *blinking in surprise* “Okay, great. So let me just scan this in for you…”

(Her machine beeps at her and she flinches again.)

Cashier: “Oh. Uh, you paid cash, but I’m very sorry, ma’am, I can’t do a cash refund. It would have to be store credit. Is that okay?”

Me: “Yeah, that’s fine. I think I even have an old [Bookstore] gift card in here you could put it on, to save some plastic…”

(I rummage through my wallet. When I hand her the card I notice her staring at me, wide-eyed and incredulous.)

Me: “Sorry, is that not something you can do?”

Cashier: “I… no, I can do that. Thanks. It’s just… I’ve been here three hours and done six returns today. You’re the first person who hasn’t yelled at me for anything.”

Me: “Yikes! Really?”

Cashier: “Store credit makes people angry, I guess.”

Me: “People are ridiculous.”

Cashier: “You’re telling me. Anyway, here’s your card back. Your new gift card balance is $24.17. Thank you very, very much for shopping with [Bookstore] today, and for restoring my faith in humanity!”


Mixing With Good Company

, | Hamilton, New Zealand | Awesome Customers, Food & Drink, Popular

(I’m training a new staff member on mixers that are common when a customer walks up.)

Customer: “Keep arguing. I’m just trying to decide what I want.”

Me: “We’re not arguing; I’m just instructing [Coworker] here on common mixers.”

Customer: “What ones are you having issue with?”

Coworker: *who has recently told me she gets very nervous when a customer approaches* “All of them, really.”

Me: “We were going over Black Russians and Vodka Lime and Sodas.”

Customer: “Right I’ll have one Black Russian and one Vodka Lime and Soda.”

(My coworker and I pause because we’re unsure if he is being serious or not.)

Customer: *in a cheerful tone* “That’s terrible service. Let’s try that again shall we?” *walks back a few paces and comes to the bar again* “I’ll have one Black Russian and one Vodka Lime and Soda.”

Coworker: “Okay, sir!” *looks at me, looking confused*

Me: *to customer* “Would you like ice with those?”

Customer: *to coworker* “You’re very good at throwing your voice. Let’s try it again. *repeats leaving and coming back and ordering drinks*

(My coworker went about pouring the drinks for him and then I talked her through how to charge them. The customer then also ordered a Stella and charged it all to his room. He then left the bar AND his two original drinks and went and sat with his friends. We ended up throwing the drinks out – turned out he just wanted to give my coworker a chance to practice. Since we charge $12 for a Black Russian and $9 for a Vodka Lime and Soda, this was no cheap drink he tossed!)

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