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Category: Awesome Customers

This One Cuts The Mustard

| USA | Awesome Customers, Food & Drink

(I overhear an exchange while doing prep work.)

Customer: “Can I get everything on it?”

Coworker: “Sure thing.”

Customer: “Oh, wait, I don’t want mustard.”

Coworker: “Oh, I’m sorry, I already put it on there.”

Customer: “Oh… it’s okay.”

Coworker: “Are you sure? We can absolutely make you another sandwich.”

Customer: “No, no, I’m the one who said I wanted it on there!”

Coworker: “I promise, sir; I’ll make you a mustard-free sandwich.”

Coworker: “No, don’t even worry about it, please. I’ll take it as-is. It’s entirely my fault.”

Coworker: “Okay, sir, if you promise it’s okay! I’m sorry there’s mustard on it!”

Customer: “Oh don’t be silly; I’m the one who should be sorry.”

(I turn and look at another worker who looks straight at me.)

Me: “That guy is the best guy in the entire world.”

Second Coworker: “Yes. Yes he is. I think he deserves a medal.”

De-Stress The Waitress

| AZ, USA | Awesome Customers, Food & Drink, Top

(I am a waitress at a high-end restaurant. This night, I am particularly rushed and upset, and make a few customer service mistakes while serving a customer.)

Customer: “I’d like to speak to your manager, please.”

Me: “Sure, may I ask what about?”

Customer: “About you.”

(My manager is very strict, and he doesn’t believe in second chances. I am terrified. I go up to my manager.)

Me: “Manager, table six please; they want to talk to you.”

Manager: *walks over* “Yes sir, what did you need to talk to me about?”

Customer: “It’s about your waitress here.”

Manager: *starting to glare at me* “Has she done something wrong?”

(I am standing there holding back tears, sure that I am about to be fired.)

Customer: “Well, she has been very busy and rushed tonight. All the same, she has managed to take our orders and give us our food quickly and with a smile on her face. I used to be a waitress, and I know how hard that is to do. I just wanted to tell you that you have a Class-A employee here, and I’m leaving her a 50% tip. I also have reservations for next week, and I’d like to request in advance that she be our server.”

Manager: *stunned* “Yes, that can be arranged. I’m glad you thought well of her. Have a good day.”

Me: *almost crying* “I thought you were about to have me fired! Thank you, thank you, thank you!”

Customer: “Oh, it’s no problem, dear. Here’s your tip, and I hope your day gets better!”

Living By A (Bar)Code Of Honesty

| Wellington, New Zealand | Awesome Customers, Home Improvement

(I am working customer service when an elderly couple with no items walk up to the counter and hand me a barcode.)

Me: “Hi, how can I help you today?”

Elderly Man: “Yes, we would like to purchase this item please”.

Me: “Oh, did you want to pay for it now and pick it up later? In that case I’ll need a couple of your details.”

Elderly Man: “No, that’s not it. Yesterday we purchased all these garden products and noticed the lady at the checkout forgot to scan this barcode. I’d like to pay for it.”

(I stand there, very much surprised.)

Me: “Yeah, sure thing.”

(I scan the barcode and the elderly woman pays. I stop them before they leave.)

Me: “By the way, can I still grab your details? I’ve never had anyone come back and do what you just did. I’ll pass them onto my manager and see if I can get them to send you something for being so honest.”

(The elderly couple smiles brightly, and the man gives me a business card. After they leave, I attach the card to a note to my manager explaining the situation. As far as I know, they didn’t get anything from her, but they got a whole lot of respect and admiration from me!)