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Category: Awesome Customers

De-Stress The Waitress

| AZ, USA | Awesome Customers, Food & Drink, Top

(I am a waitress at a high-end restaurant. This night, I am particularly rushed and upset, and make a few customer service mistakes while serving a customer.)

Customer: “I’d like to speak to your manager, please.”

Me: “Sure, may I ask what about?”

Customer: “About you.”

(My manager is very strict, and he doesn’t believe in second chances. I am terrified. I go up to my manager.)

Me: “Manager, table six please; they want to talk to you.”

Manager: *walks over* “Yes sir, what did you need to talk to me about?”

Customer: “It’s about your waitress here.”

Manager: *starting to glare at me* “Has she done something wrong?”

(I am standing there holding back tears, sure that I am about to be fired.)

Customer: “Well, she has been very busy and rushed tonight. All the same, she has managed to take our orders and give us our food quickly and with a smile on her face. I used to be a waitress, and I know how hard that is to do. I just wanted to tell you that you have a Class-A employee here, and I’m leaving her a 50% tip. I also have reservations for next week, and I’d like to request in advance that she be our server.”

Manager: *stunned* “Yes, that can be arranged. I’m glad you thought well of her. Have a good day.”

Me: *almost crying* “I thought you were about to have me fired! Thank you, thank you, thank you!”

Customer: “Oh, it’s no problem, dear. Here’s your tip, and I hope your day gets better!”

Living By A (Bar)Code Of Honesty

| Wellington, New Zealand | Awesome Customers, Home Improvement

(I am working customer service when an elderly couple with no items walk up to the counter and hand me a barcode.)

Me: “Hi, how can I help you today?”

Elderly Man: “Yes, we would like to purchase this item please”.

Me: “Oh, did you want to pay for it now and pick it up later? In that case I’ll need a couple of your details.”

Elderly Man: “No, that’s not it. Yesterday we purchased all these garden products and noticed the lady at the checkout forgot to scan this barcode. I’d like to pay for it.”

(I stand there, very much surprised.)

Me: “Yeah, sure thing.”

(I scan the barcode and the elderly woman pays. I stop them before they leave.)

Me: “By the way, can I still grab your details? I’ve never had anyone come back and do what you just did. I’ll pass them onto my manager and see if I can get them to send you something for being so honest.”

(The elderly couple smiles brightly, and the man gives me a business card. After they leave, I attach the card to a note to my manager explaining the situation. As far as I know, they didn’t get anything from her, but they got a whole lot of respect and admiration from me!)

The Light In A Polite Lite World

| CT, USA | At The Checkout, Awesome Customers, Family & Kids, Theme Of The Month

(I work at a convenience store with a pharmacy. I’ve been working there for just about a year, and have given up completely on meeting a customer who’s nice to me. While I’m ringing people out, a boy about the age of eight or nine walks up to my register by himself.)

Boy: *places Xbox live card on the counter* “Just this, please.”

Me: “Sure.”

(I ring him up and give him his total. It’s about $20.)

Boy: “I’m sorry; I have about $15 in cash, but the rest is in quarters. Is that okay?”

Me: *smiling* “That’s fine. Now I won’t need quarters later.”

(The boy smiles and counts out his change. I finish the transaction and hand him the receipt with his card.)

Me: “There you go. Have a nice day.”

Boy: *smiling politely* “Thank you very much. You have a nice day too!”

(He waves and smiles as he walks out. That boy restores my faith in humanity. He is now a regular at our store and I always love seeing him, still as polite as ever!)