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Category: Awesome Customers

How To Re-Tire Bad Customers

| WI, USA | At The Checkout, Awesome Customers, Transportation, Wild & Unruly

(It’s Black Friday and I have a noon shift. I have been berated and belittled by most of the customers since most of the doorbusters have been sold out.)

Rude Customer: “WHY even advertise this if you don’t keep it in stock!? That’s stupid! If you run out you shouldn’t advertise it!”

(There are two younger customers behind them, a guy and a girl.)

Girl: “You know… sometimes I just wanna make people suffer ya know? Like mentally. Like I wanna slash the tires of some real ignorant a** so they can’t go on and abuse another cashier.”

Guy: “I have that hunting knife in my car still. Wanna do it once we’re out of here?”

Girl: “We could. I have one target it picked out.”

(The rude customer shuts up and pays quietly and quickly runs out the door. I eye up the couple not sure if I should report the threat or not. The girl grins at me.)

Girl: “Got her to shut up.”

Me: “Wait. You weren’t serious?”

Girl: “Please. I could never do that.”

Guy: “I could…”

Should Be Nice About The Niceties

| USA | At The Checkout, Awesome Customers, Bad Behavior

(I work at an official store for a sports team. It’s been an unusually busy game, and we’re understaffed. I haven’t had more than a minute or two without a customer checking out in over three hours. I’ve made it a point to try to ask how everyone’s day is and been very pleasant. At the end of a transaction…)

Me: “Ma’am, would you like a bag?”

Customer #1: “No, but I would like a ‘how’s your day going’ or a ‘thank you!'”

Me: “I’m sorry, ma’am. Thank you and have a great rest of your day.”

(Customer #1 leaves in a strop. Customer #2 approaches the register.)

Me: *to Customer #2* “Hi! How is your day going?”

Customer #2: “Great, since I’m not hot, tired, and a b****!”

A Good Customer Is A Fresh Breath Of Air

, | NJ, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink, Theme Of The Month

(I enter a local fast food place. There’s only one customer ahead of me standing to the side. Just as I get to the counter to place my order he’s given an order of french fries. He lets out an incredibly loud and dramatic sigh, then proceeds to yell at the woman who gave them to him.)

Customer: “You know, you should just LISTEN to your customers!”

Employee: “What’s wrong, sir?”

Customer: “I said I wanted the FRESH ONES!”

Employee: “Oh, I’m sorry, sir. I wasn’t told. That batch just came out a minute ago. It’s still hot from the fryer.”

Customer: “I KNOW THAT! I specifically said I wanted the fresh batch you were working on!

Employee: “All right. Again, I didn’t know that, sir. I’m sorry. I’ll take those back and the other ones will be right up.”

Customer: “It’s just that you should LISTEN TO THE CUSTOMER! When he ASKS for something he should GET IT!”

(By this point all other conversation in the front of the restaurant has stopped and everyone – customers and employee alike – are staring at the man who’s still raising a fuss over something that has essentially already been resolved. He grabs his tray and stomps over to the far side of the counter, standing there with arms folded and huffing like someone a tenth his age. I finally step up to the register.)

Me: “Yes, I’ll have the [combo meal], and I’d like my soda made FRESH, please. Mix the syrup up yourself. And if you could take a straw and blow the bubbles into it right in front of me that would be great!”

(The other customer apparently didn’t hear me but at least I got a laugh out of the crew and the other people in line!)