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Category: Awesome Customers

Two Sides Of The Same Very Reasonable Coin

| Vancouver, BC, Canada | At The Checkout, Awesome Customers, Top

(Two different customers approach me at the same time to ask for help.)

Customers #1 & #2: “Excuse me!”

Me: “Yes, how may I help you?”

(I soon realize that the customers have no relation to each other, as they ask me for help in two completely different departments.)

Me: “Hmm, how should I do this? Who do I help first?”

(Judging by their body language, neither customer wants to back down. So I reach into my pocket and pull out a coin.)

Me: “All right, we’ll do it this way. Heads or tails?”

Customer #1: “Heads!”

Customer #2: “Guess that makes me tails, then.”

(I flip the coin, and it lands tails.)

Customer #2: “Yes!”

Me: “Okay, ma’am, let’s go. And sir, I’ll be with you as soon as I’m done with her.”

Customer #1: “Fair enough.”

(I wish more customers were that easy to deal with!)

Thinking Outside The Box, Part 5

| Portland, OR, USA | Awesome Customers, Bizarre

Me: *to a customer that has just walked in* “Hi, there! Go ahead and sit anywhere you like!”

Customer: “Can we sit outside?”

Me: “That certainly qualifies!”

Related:
Thinking Outside The Box, Part 4
Thinking Outside The Box, Part 3
Thinking Outside The Box, Part 2

Counting And Discounting

| Sydney, NSW, Australia | At The Checkout, Awesome Customers, Family & Kids, Math & Science, Money, Top

(I’m a cashier at a place that sells small items of furniture, storage containers, and so on. We are having a 10% off sale. My last customer caused a huge amount of trouble due to getting angry and shouting over not understanding the difference between 10% and $10, so I’m feeling frazzled. A mother and her child, probably seven or eight, come up to my register and start unloading their items while they talk.)

Mother: *to the kid* “Now, this container was $19.95, but we bought two, so how much is that?”

Kid: “$39.90!”

Mother: “Well done! But remember, there’s 10% off today. What’s 10% of $39.90?”

Kid: “$3.99, so the real price would be… umm, $35.91?”

Mother: “That’s right! Nicely done! But now here comes the hard one, so look out! I have my membership card!”

(The child’s eyes widen. Membership cards give a further 25% discount.)

Kid: “Okay, okay, umm…”

Mother: “You can do it!”

(By this time, I’ve scanned the items and bagged them. Just as I’m about to say the total, the child beats me to it.)

Kid: “$26.93!”

Mother: “Fantastic job! I think we get to stop at the playground on the way home!”

Kid: “Yes!” *jumps up and down gleefully*

(After my last customer, a fully grown man who couldn’t understand what a percentage was, I’m literally dumbfounded. In the end, I call my manager and we give the mother a further employee discount, which her child also worked out.)