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Category: Awesome Customers

Two Thumbs Up

| Houston, TX, USA | Awesome Customers, Top

(I have gone to the DMV to get a Texas driver’s license. They have an electronic fingerprinting machine that has a digital display to tell you what fingers go where and when. The woman helping me and I have the following conversation:)

Employee: “Please put your four left fingers on the screen.”

(I do so, and while she’s typing, the digital display changes to show me what fingers to use next. I move my fingers to mirror the display.)

Employee: “But— what? Did you just change that on your own?”

Me: “Yes? The pictures changed to the next step.”

Employee: “But people never follow the directions. They never do it on their own.”

(Then, after she takes my picture:)

Employee: “Here, you can see what your picture is going to look like, since you can follow directions. Let me know if you want me to retake it.”

(Best DMV experience ever!)

Don’t Always Have To Scream For Ice-Cream

| WI, USA | At The Checkout, Awesome Customers, Food & Drink, Top

(It is a busy night in the drive thru. I am trying desperately to catch up on the significant line, and the previous customer had asked for directions at the window after receiving her food. We sometimes miscalculate and get our dessert items ready too early, so the next customer’s ice cream is getting a little ‘melty.’ I know I should re-scoop it, but the line is so long and I hope she won’t mind.)

Me: “Here’s your ice cream. [Price], please.”

Customer: “I don’t mean to be a b****, as I know it’s not your fault they asked for directions, but could you re-scoop this for me?”

Me: *ashamed* “Of course. I’m sorry.”

(I get her a new one. She produces a $10 bill.)

Customer: “Can you break this ten into two fives for me?”

Me: “Here you are.”

Customer:  *only takes one of the bills* “That one’s for you! Thanks for getting me a new ice cream!”

Me: *astounded* “Thank you so much!”

Just Made Her (Mother’s) Day

| Milford, CT, USA | Awesome Customers, Family & Kids, Food & Drink, Money

(I am a hostess, and this story happens the Friday before Mother’s Day. I am standing at the register at the entrance to the restaurant when a gentleman in his early 40s who had been dining alone approaches me.)

Customer: “Do I pay up here?”

Me: “Oh! No, sir, you pay with your waitress. Let me grab her for you.”

(I go to the back and bring the waitress up to the front with me.)

Customer: *to waitress* “So, my bill was $18?”

Waitress: “Yes. ”

Customer: “Do you have a family?”

Waitress: “Uh… yes.”

Customer: “You have kids?”

Waitress: “Yes.”

Customer: “Well, then. This is for my check.” *hands coworker a $20 bill* “… and this is for you.” *hands coworker a $50 bill* “Happy Mother’s Day!”

(At this point, the customer leaves before the waitress can even say ‘thank you.’)

Waitress: *to me* “I think I’m gonna cry.”