Category: Awesome Customers


The Customer Isn’t Always Wrong

| NY, USA | Awesome Customers, Popular

(My mom, my sister, and I are in a doughnut shop. My mom has just tried a new coffee and discovered that she doesn’t like it.)

Mom: “Hi, I don’t really care for this drink, and I don’t want to dump it in the garbage can, because then it’ll leak on the poor garbage person. Can you pour this out in the sink?”

Worker: *obviously wary* “Sure… *takes cup*

Mom: “Thanks!”

Worker: *looks confused*

(As we leave the shop…)

Me: “I think he was expecting you to yell at him.”

Sister: “Why would she yell at him? It wasn’t his fault!”

Me: “Because sometimes, [Sister], people are irrationally angry at poor, hapless service workers.”

Mom: “I probably could have gotten a free drink if I wanted to, but I didn’t want to put him through that. It was my fault, anyway.”


Small Parcel, Big Reaction

| Cornwall, England, UK | Awesome Customers, Popular

(I am sending a parcel at the local post office and take it up to the counter to be weighed and measured. It is slightly too long to be considered a small parcel although it is fine weight and width-wise.)

Me: “I’d like to send this parcel first class.”

Cashier: “I’m very sorry but it is too large to count as a small parcel.”

Me: “Not a problem. I should have folded it smaller.”

Cashier: “You’d have probably not fitted the width restrictions then.”

Me: “Oh, yes, typical!” *said with a smile and a laugh* “Just tell me how much it is and I’ll pay.”

Cashier: “Oh, really? It’s [amount].”

Me: “I’m guessing most people don’t have the same reaction?”

Cashier: “You wouldn’t believe…”


Teach A Man To Email…

| MO, USA | Awesome Customers, Awesome Workers, Rude & Risque, Technology

(Working tech support, it isn’t uncommon to get calls from older clients. Most of these callers will be learning how to use computers for the first time, so it is always best to be patient with them, and appreciate that they’re trying to understand. My current caller is an older gentleman.)

Me: “How can I assist you today, sir?”

Caller: “I need to send an email.”

(I am meant to provide assistance on our software, so this is a little outside our remit. However, he is one of our clients, so in the interests of good customer service I decide to help out.)

Me: “You need help in setting up an email address?”

Caller: “No, no, my son did that for me already. I just… can’t remember how to get into it.”

Me: “No problem, sir. Do you remember what your address is?”

Caller: “Of course! It’s 1405 John Street. Just drive past the [Store] from the interstate and you’ll find me.”

Me: “Haha, that’s good to know, sir, but I meant your email address.”

Caller: *pause* “Oh, of course you did. How silly of me. You must think me quite the fool.”

Me: “Not at all, sir. After all, I didn’t specify which address!”

Caller: “You’re too kind to an old man. Now, yes, I have it written down here somewhere.”

(As I hear him rifling through some papers, I take a look at his customer account. I suspect that his customer details were set up with the assistance of his son. I see an email address written as [First Name][Last Name][email protected])

Me: “Sir, would your email address be your name, and the year of your birth by any chance?”

Caller: “Yes! That’s it! That’s amazing! How did you know that!”

Me: “It was the email address used when your account with us was set up, sir.”

Caller: “You can see that? How wonderful! Yes, that’s the one.”

Me: “No problem, sir.”

(I go through the steps of logging into his email address, help him with his password prompts (he’d forgotten) and finally get him to the email screen.)

Caller: “So I simply just type my email into this box and then hit the send button?”

Me: “That’s all there is to it, sir.”

Caller: “That’s amazing! You’ve turned my life around, son!”

Me: “It was nothing at all, sir.”

Caller: “You’ve been more help to me these last few minutes than anyone else I’ve ever called about any of this stuff. Can I call you again?”

Me: “Certainly, sir, just call this number and ask for [My Name], and I will be more than happy to help out with anything you need.”

Caller: “Can I call up tomorrow? I’ll need help finding those naughty websites my grandsons don’t know that I know about.”

Me: *pause for shock, but remaining professional* “I will be more than happy to help out with almost anything you need…”


Will Be Fixed In A Flash

| Winnipeg, MB, Canada | Awesome Customers, Awesome Workers, Popular

(I am surfing on my laptop at home when I suddenly lose connection to the Internet. After determining that everyone else in the house is having the same problem, I call our ISP.)

Me: “Hi, I can’t connect to the Internet. I guess you probably want me to test my modem and all that, eh?”

ISP Guy: “Actually, no, we’re pretty sure we know what caused the problem. There was a lightning strike a few minutes ago that took out our server.”

Me: “Bummer! No ETA, I guess?”

ISP Guy: “I’m afraid not.”

Me: “Okay, thanks. Have a good night.”

ISP Guy: “…That’s it? You’re not going to yell at me?”

Me: “Why would I do that? You can’t control the weather, man.”

ISP Guy: “THANK you!”


The Kind Of Shoe For A Kind Person

| Aberdeen, Scotland, UK | Awesome Customers, Popular

(I’m an 18-year-old girl and I’ve been working at a sporting goods store for around a month, working in the shoe department. I’m approached by a short, balding man who looks to be in his fifties. All shoes come with a number code in which you need to find them in the stock-room. The code is stored on stickers inside the display shoes, but occasionally there won’t be one for any number of reasons. Because there are three floors – basement and two stock floors – all employees are required to have a walkie-talkie.)

Customer: “Good afternoon, young lady! I was wondering if you could possibly get me this shoe in a size [number]?”

(The store has four stock rooms, two on the ground floor and two on the top as most of our sporting shoes are upstairs. This particular shoe is upstairs, meaning I have to radio my colleague.)

Me: “Certainly, sir! Let me see. Ah, there’s no code. Could you show me where you found it?”

Customer: “Of course, just over here on the wall!”

(At this point I realise it’s the last shoe we have, and it’s a few sizes too large. I explain this and the customer laughs.)

Customer: “No problem, miss.”

Me: “Is there anything else I can get for you?”

Customer: “Actually, I had a question. This shoe—” *he points to one of our more expensive brands* “—here, if I showed you a magic trick, could I get a discount?”

Me: *laughing* “I’m afraid not, sir.”

Customer: “Hmm, all right. What if I told a funny joke? Could I get a discount?”

Me: “I’m not sure my manager would appreciate that, but a joke might cheer me up!”

(He proceeds to tell a rather unfunny joke that I heard at school, but it does make me laugh because of its simplicity.)

Customer: *grinning* “See! You laughed! Discount?”

Me: *laughing and shaking my head* “I’m afraid not, sir!”

(This goes back and forth for around ten minutes before he finally finds a comfortable shoe. I pride myself on being a very chatty person who loves to smile, as retail is my favourite place to work despite its drawbacks, and the customer picks up on this. As part of our job we are required to sell branded shoes with the same brand of trainer as proof that we are competent at our job, and we must sell insoles and half-soles with shoes, which gets us extra money every month. Not only does the customer buy two of both, the only reason he didn’t buy socks was because he didn’t purchase the correct brand.)

Customer: “But you’ve been so patient and helpful; how could I possibly repay you?! Do you have a card I could fill out? Maybe a tip I can give you?”

(The customer pauses and thinks for a second, while I radio my manager to find out any way he can say thank you. The only option is an online survey, but the customer has no access to a computer. Part of our policy is to walk any stockroom-shoes to the till for the customer as those shoes aren’t tagged and can be stolen. I start walking towards the tills with his box and other items and place it on the rack. As I’m walking back, the customer gently catches my wrist and smiles.)

Customer: “Would you perhaps go on a date with me?”

Me: *holding back surprised laughter* “I’m sorry, sir, but I’m afraid I have to say no. My boyfriend might have something to say about that!”

Customer: “Aw, that’s a shame! Well I hope you have a wonderful day, miss! See you around! What’s your name?

Me: “My name is [My Name], sir.”

Customer: “I’ll ask for you personally next time I’m in!”

Me: “Why, thank you, sir! I hope you have a good week!”

(I’d had a string of rude customers that day, including one who actually threw a shoe at me, and that customer made my entire week! My boss even congratulated me, as he hadn’t had someone ask for an in-store way to say thank you in a while. It gave me and my mother a good laugh when I got home! I haven’t seen him since as I moved to a new city soon after, but I don’t think I’ll ever forget the short half hour I spent with him. Thank you!)

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