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Category: Awesome Customers

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Drinks Whatever A Spider Can

| Chesapeake, VA, USA | Awesome Customers, Awesome Workers, Funny Names, Popular

(This takes place while I am on headset in our drive-thru.)

Me: “Thank you for choosing [Store]! My name is [My Name]. How may I serve you?”

Customer: “I would like a chicken biscuit. And, let’s see… Do I want anything else?”

Me: “Would you like to try a cinnamon cluster today?”

Customer: “A cinnamon cluster? I don’t like cinnamon… Nah, I’m just messing with you. I’m taking this to my wife.”

Me: “All the more reason to get something sweet.”

Customer: “You mean I’m not sweet enough?”

Me: “Well, it doesn’t hurt to have that extra boost.”

Customer: *laughs* “You have a good point.”

Me: “Can I have a name for your order?”

Customer: “Well, what do I get out of it?”

Me: “I’m sorry?”

Customer: “What do I get out of it if I give you my name?”

Me: “Um… we’ll give you the right food at the window.”

Customer: “Well, I don’t have one.”

Me: “Does that mean I get to make one up then?”

Customer: “Sure.”

Me: “Okay, then. You’re Spider-Man today.”

Customer: *starts to sing the Spider-Man theme song*

Me: *starts laughing* “Your total comes to [total] and we’ll be happy to serve you at the window.”

(When the customer pulled up to the window and was addressed as Spider-Man, he started to sing the song again. It gave all of us in the drive-thru corner a good laugh and I made sure to tell him that he made my entire day.)

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The Customer Isn’t Always Wrong

| NY, USA | Awesome Customers, Popular

(My mom, my sister, and I are in a doughnut shop. My mom has just tried a new coffee and discovered that she doesn’t like it.)

Mom: “Hi, I don’t really care for this drink, and I don’t want to dump it in the garbage can, because then it’ll leak on the poor garbage person. Can you pour this out in the sink?”

Worker: *obviously wary* “Sure… *takes cup*

Mom: “Thanks!”

Worker: *looks confused*

(As we leave the shop…)

Me: “I think he was expecting you to yell at him.”

Sister: “Why would she yell at him? It wasn’t his fault!”

Me: “Because sometimes, [Sister], people are irrationally angry at poor, hapless service workers.”

Mom: “I probably could have gotten a free drink if I wanted to, but I didn’t want to put him through that. It was my fault, anyway.”

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Small Parcel, Big Reaction

| Cornwall, England, UK | Awesome Customers, Popular

(I am sending a parcel at the local post office and take it up to the counter to be weighed and measured. It is slightly too long to be considered a small parcel although it is fine weight and width-wise.)

Me: “I’d like to send this parcel first class.”

Cashier: “I’m very sorry but it is too large to count as a small parcel.”

Me: “Not a problem. I should have folded it smaller.”

Cashier: “You’d have probably not fitted the width restrictions then.”

Me: “Oh, yes, typical!” *said with a smile and a laugh* “Just tell me how much it is and I’ll pay.”

Cashier: “Oh, really? It’s [amount].”

Me: “I’m guessing most people don’t have the same reaction?”

Cashier: “You wouldn’t believe…”

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Teach A Man To Email…

| MO, USA | Awesome Customers, Awesome Workers, Rude & Risque, Technology

(Working tech support, it isn’t uncommon to get calls from older clients. Most of these callers will be learning how to use computers for the first time, so it is always best to be patient with them, and appreciate that they’re trying to understand. My current caller is an older gentleman.)

Me: “How can I assist you today, sir?”

Caller: “I need to send an email.”

(I am meant to provide assistance on our software, so this is a little outside our remit. However, he is one of our clients, so in the interests of good customer service I decide to help out.)

Me: “You need help in setting up an email address?”

Caller: “No, no, my son did that for me already. I just… can’t remember how to get into it.”

Me: “No problem, sir. Do you remember what your address is?”

Caller: “Of course! It’s 1405 John Street. Just drive past the [Store] from the interstate and you’ll find me.”

Me: “Haha, that’s good to know, sir, but I meant your email address.”

Caller: *pause* “Oh, of course you did. How silly of me. You must think me quite the fool.”

Me: “Not at all, sir. After all, I didn’t specify which address!”

Caller: “You’re too kind to an old man. Now, yes, I have it written down here somewhere.”

(As I hear him rifling through some papers, I take a look at his customer account. I suspect that his customer details were set up with the assistance of his son. I see an email address written as [First Name][Last Name][email protected])

Me: “Sir, would your email address be your name, and the year of your birth by any chance?”

Caller: “Yes! That’s it! That’s amazing! How did you know that!”

Me: “It was the email address used when your account with us was set up, sir.”

Caller: “You can see that? How wonderful! Yes, that’s the one.”

Me: “No problem, sir.”

(I go through the steps of logging into his email address, help him with his password prompts (he’d forgotten) and finally get him to the email screen.)

Caller: “So I simply just type my email into this box and then hit the send button?”

Me: “That’s all there is to it, sir.”

Caller: “That’s amazing! You’ve turned my life around, son!”

Me: “It was nothing at all, sir.”

Caller: “You’ve been more help to me these last few minutes than anyone else I’ve ever called about any of this stuff. Can I call you again?”

Me: “Certainly, sir, just call this number and ask for [My Name], and I will be more than happy to help out with anything you need.”

Caller: “Can I call up tomorrow? I’ll need help finding those naughty websites my grandsons don’t know that I know about.”

Me: *pause for shock, but remaining professional* “I will be more than happy to help out with almost anything you need…”

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Will Be Fixed In A Flash

| Winnipeg, MB, Canada | Awesome Customers, Awesome Workers, Popular

(I am surfing on my laptop at home when I suddenly lose connection to the Internet. After determining that everyone else in the house is having the same problem, I call our ISP.)

Me: “Hi, I can’t connect to the Internet. I guess you probably want me to test my modem and all that, eh?”

ISP Guy: “Actually, no, we’re pretty sure we know what caused the problem. There was a lightning strike a few minutes ago that took out our server.”

Me: “Bummer! No ETA, I guess?”

ISP Guy: “I’m afraid not.”

Me: “Okay, thanks. Have a good night.”

ISP Guy: “…That’s it? You’re not going to yell at me?”

Me: “Why would I do that? You can’t control the weather, man.”

ISP Guy: “THANK you!”

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