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Category: Awesome Customers

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Patiently Aware

| Maryville, TN, USA | Awesome Customers

(I see a customer order a specialty frozen blended drink in the drive-thru and three kid-size ones, with no coffee, for the kids.)

Cashier: “One moment, please. I need to figure out how to key these in and there are several blended drinks in front of yours.”

(It takes a few minutes, but definitely not more than five. The cashier apologizes several times for the wait. The kids are a little restless but nothing unmanageable. Meanwhile the poor cashier hasn’t stopped running herself ragged taking and filling orders. Finally, she starts handing out drinks.)

Cashier: “I am so sorry again for the wait.”

Customer: “Look, I came in during lunch rush, ordered four specialty drinks, and I haven’t seen you stop moving since I pulled up. I’m not gonna yell at you or call to complain and I don’t want anything free. Put my change in your tip jar and relax a bit.”

Cashier: “Thank you.”

Customer: “I worked retail five years. I’ve been there. Have a nice day.”

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A Bad Customer Virus

| UK | Awesome Customers

(I recently bought a new laptop from a large chain-store, which failed due to a broken hard drive. I take it back into the store and make my way up to the customer service desk. The girl behind the counter looks really nervous, and I guess that she’s pretty new to the job.)

Me: “Hi! I’m wondering if one of your tech guys might be able to take a look at this laptop I got from you last month. I think the hard drive decided it didn’t want to be a hard drive any more.”

Cashier: “Oh, um, gosh, I’m so sorry about that, but… er….” *she almost looks like she’s wincing when she says this* “We don’t have the facilities here to open up the laptop and take a look. It would have to be sent to our head office for them to look at it. I’m so sorry for the inconvenience this causes.”

Me: “That’s fine. I kind of guessed you guys might only have tech support at the larger stores and even they need to send stuff back to get it thoroughly looked at, so it’s not a problem.”

Cashier: “Really? Oh, wow! Ok, great, but, uh, the other thing I need to say is…” *she winces a little again* “…it may take a few weeks for them to check it out, fix it, and send it back, and if the hard drive is gone it means you might have lost data that we can’t restore. I’m sorry!”

Me: “That’s fine. I’ve got some parts from an old laptop I can mash together to get something running in the meantime. I only need it for the Internet and a few Word documents, anyway!”

Cashier: *suddenly looking relieved* “Oh, okay, great! I’ll start filling out the form.”

Me: “Okay… I give in. I need to ask. How many people get angry at you when you let them know about the timescales?”

Cashier: “Um, pretty much all of them. I’ve only been here a week and so far I’ve been called pretty much every type of slur you can think of, I’ve had someone throw their empty coffee cup at me, and one guy tried to take a swing at me the other day because he didn’t accept the fact his computer was full of viruses that weren’t anything to do with us. He was adamant I’d installed the viruses on purpose!”

Me: “You’re kidding?! I’ve had some morons in my time in retail, but I didn’t know they’d gotten THAT bad!”

(We finish the form and I head next door to a doughnut store, get a doughnut, and go back into the computer store to hand it over to the cashier.)

Me: “This is to say sorry for the a**-wipes you have to put up with to get to the few remaining customers who have manners!”

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A Tip For A Slip

| MN, USA | Awesome Customers

(I work at a furniture retail store where customers can drop off their kids to play for free for an hour while they shop. I’m checking out a young girl when her mom gives her $2.)

Mom: “Now give it to her.”

Daughter: “This is for you.”

(The daughter hands me $2 as a tip!)

Me: “Oh, my god, for me? Thank you so much, but I don’t know if I’m allowed to take this.” *calling over to my more experienced coworker* “[Coworker], are we allowed to take tips?”

Coworker: “No, unfortunately not.”

(I give the daughter her $2 back.)

Me: “I’m sorry; I’m not allowed to take tips, but thank you so much for wanting to give me one! That is so sweet of you guys! If you want, you could fill out a positive comment sheet instead, if you have time. Seriously, though, that really cheered me up and made my day!”

(The mom and daughter did fill out a glowing positive comment sheet for our department. No one’s ever tried to tip me before and it did make my day!)

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Doesn’t Take A Rocket Scientist

| Marion, IL, USA | Awesome Customers, Awesome Workers, Family & Kids, Popular

(A woman comes in with young boy, maybe six years old.)

Customer: “Do you have any cardboard you could give me? If you have any rocket ship sized boxes, we’ll take one of those.”

(The boy rolls his eyes.)

Boy: “Grandma!”

(I go into the back and see what I can find, and I come back with about twice what she asked for.)

Me: “The only rocket ship I have left is the size of a refrigerator.”

(Before anyone can say anything else, the boys eyes light up and he shouts.)

Boy: “I’ll take it!”

Customer: “We have no way to get it home; it’s too big.”

Boy: “I’ll ride on top of it and hold it down until we get home!”

(Long story short, today I got to “sell” a little boy the best rocket ship ever, and they’ll be in with a truck to get it. Every once in a while, this job is great.)

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Tip More Than Just My Hat To You

| TX, USA | Awesome Customers, Awesome Workers

(I work at a pretty well-known electronics retailer that has been around for a long time. Every now and then we will get several customers asking for technical advice on old technology. One afternoon, an older gentleman comes in, walks to the counter where I am and takes out an old flip phone.)

Customer: “I can’t seem to get this useless thing to come on. I’ve tried everything!”

Me: “Let me take a look at it.”

(Customer hands me the flip phone. I hold the “end” button to power on the device. When that does not work, I figure the battery is dead so I proceed to plug in a spare charger we keep behind the counter. Lo and behold, the device comes on.)

Me: “Looks like it just needed to be recharged!”

Customer: “What did you do?”

Me: “It just needed to be plugged in.”

Customer: “That’s it? Wow! Thank you so much! How much do I owe you?”

Me: *smiling* “Free of charge!”

Customer: “Well, let me at least tip you for the trouble.”

Me: “No need; I’m just happy I could help.”

Customer: “Let me at least buy you lunch. I insist!”

(The older gentleman then laid $7 on the counter and left before I could decline. Made my day.)

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