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Category: Awesome Customers

Seeking A Truly Honest Opinion

| AB, Canada | Awesome Customers

(I’m shopping in a popular trendy store, carrying my jacket and my purse, and I’m holding a few things I want to try on when a guy walks up to me.)

Guy: “Hi. You don’t work here, do you?”

Me: “Uh, no.”

Guy: “Oh, good. What do you think of this jacket?” *holds out his arms to display the jacket he’s trying on*

That’s How You Wish The Cookie Crumbled

| Acton, MA, USA | At The Checkout, Awesome Customers

(I am on checkout.)

Customer: *notices the shopping carts full of items other customers didn’t want* “What are all those?”

Me: “These are things other people decided they didn’t want.”

Customer: *looks confused* “That’s strange.”

Me: “Well, it’s better that they bring them up here for us to put away then leave them on a random place on the shelf.”

Customer: *looks confused and surprised* “Why would people do that? Why not just put it back where they found it.”

Me: “They’re lazy? Or they can’t find where it goes.”

Customer: *quietly looks confused*

Me: “Have you ever worked retail?”

Customer: “No, never.”

Me: “…Huh. Normally it’s only people who’ve worked retail that do that, because they know what it’s like.” *I finish bagging their stuff and give them their receipt* “Here you go. Have a good holiday.”

Customer: “Thank you. You, too.”

Me: *to myself* “We need something like cookies we can give out to good customers.”

The Route Of Shared Pain

| USA | Awesome Customers, Awesome Workers, Technology, Top

(I work tech support in a call centre, which can involve long and draining days. I take a break and head down to the mall adjacent to us and am browsing some items in an electronic store. Many of the items are the same ones I provide technical support for. I approach an employee to ask a question about a sale they have on their wireless routers.)

Me: “Hi, I wanted to ask about these wireless routers.”

Employee: *suddenly looking scared* “…Yes?”

Me: “I notice the sale is for the tri-band routers, but does it also apply to the quad-band?”

Employee: *looking surprised* “Oh. Sorry, it’s just I’ve been asked very different kinds of questions today.”

Me: “Let me guess. They’re surprised you have to plug them in because they should be ‘wireless?'”

Employee: “Yes! How did you know?”

Me: “I work tech support across the street. I had a call today asking why the ‘box of Internet’ had to talk to the clouds, and ‘why was the Internet all the way up there in the first place?'”

Employee: “Can… can I give you a hug?”