Category: Awesome Customers

Fourth Time Is The Charm

| Chicago, IL, USA | Awesome Customers, Time

(The studio I work at has an order turnaround time of about a week. Customers can pay to have their orders shipped to their home, or they can pick it up at our studio for free. Our hours are a little strange: we are closed on Tuesdays, we close for an hour midday for lunch, and we close two hours before the store that we are located inside. A woman rushes in to pick up her portraits.)

Customer: “You’re here!”

Me: *confused* “Yes, I’m here… Are you here for a pickup?”

Customer: “Yes! Finally! This is my fourth try!”

(I’ve had people complain about our hours before, so I brace myself to deal with her anger.)

Me: “I’m sorry, ma’am—”

Customer: “Oh, no, no, no. It’s not your fault at all. I mean, could you guys have made it any more obvious for me?”

Me: “What?”

Customer: “Well, when I called on Friday to see if my order was in, the nice girl on the phone reminded me that you closed for the night at 7 pm. I forgot that really quickly because I showed up at 7:45 to a dark studio!”

(She’s laughing as she tells me the story and I start to laugh with her.)

Me: “Well, yeah, we do try to remind people that we close before the store.”

Customer: “Exactly! Then, I tried again on Monday and I came right after you guys left for lunch!”

Me: “Yeah, I know the lunch break is weird…”

Customer: “You need to eat! And look! It’s printed right here on my receipt!”

(She puts her receipt on the counter. It’s got her pickup slip attached to it with our hours printed on it. By now she is laughing hysterically at herself.)

Customer: “She even highlighted it for crying out loud!”

Me: “That is quite a saga!”

Customer: “It gets better! I came in on Tuesday!”

Me: *face-palm*

Customer: “In addition to that also being printed and highlighted on my receipt, there is literally a sign RIGHT THERE that says you’re closed on Tuesdays! You would think I’d have been here enough times by this point to know that.”

Me: “Wow…”

Customer: *still laughing as I give her her order* “I mean you guys tried to hard to make sure I came when you were open and it still took me four tries.”

Me: “I’m sorry you had to go through all that!”

Customer: “Trust me… you are not the idiot here.”

(I love it when people are self aware.)

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Shelved Your Original Plans

| OK, USA | At The Checkout, Awesome Customers

(I am building a new shelving unit, I will have to do the routing, plugging, and sanding myself but I can live with it. I get my wood and am going to get it cut when I find there is a customer who has got to the cutting guy before me. I grumble a bit because this guy has a TON of things to get cut. I take my time and wander the store to find all the other things I need. I go back and am still waiting for him to finish. Finally he’s ready for me when an older lady comes up and speaks to the clerk.)

Lady: “Excuse me, but I need to build a couple shelves. Are you able to cut the MDF?” *medium-density fibreboard*

Clerk: “Well, sure. You’ll probably need a couple brackets for it, though.”

Lady: “Yes, yes, that’s fine.” *to me* “Would you mind? It’s just one cut.”

(I read all these stories and I know about the many “this will only take a moment” stories. I groan internally at another delay but…)

Me: “Sure, go ahead. Help her first if she only needs one thing cut.”

(I follow her and the clerk out of idle curiosity to see what she’s getting. The MDF is in the same dimensions as my pine, but is perfectly smooth with a rounded front edge. If I use that I won’t even have to do the routing, plugging and sanding. And better yet, it’s only 60% the cost of my pine.)

Me: “Ma’am, I am SO glad I let you go first or I wouldn’t have known about this.”

(Sometimes being nice pays off. I’m now looking at my nice new shelving!)

That Regular Is Music To My Ears

| MN, USA | Awesome Customers

(I work in a music store that has a relaxed uniform — whatever pants we want and a shirt that’s either plain or music related. The day this happens, I am wearing a Kinks tee.)

Me: “Can I help you with anything, sir?”

Customer: “No, thanks…” *notices my shirt and makes a face* “Ugh. I hate the Kinks!”

Me: “Well, to each their own!”

Customer: “No! They are terrible! Why don’t you listen to anyone good, like the Rolling Stones or the Beatles?”

Me: “I listen to them as well! Funny, I think most would say the Beatles and Kinks sound alike.”

Customer: “Now you’re just trying to make me mad! The customer is always right!”

(At this point, I am obviously uncomfortable and looking for a way to escape. Luckily a regular had been near us the entire exchange, and butts in.)

Regular: “You can’t be right about opinions. Everyone has one, just like everyone has an a**hole. But you shouldn’t force either down people’s throat!”

Customer: *red in the face and sputtering* “What do you know anyway?! I hope you’re buying decent music, unlike this little tramp!”

(Our regular smiled and displayed a few albums, one of which was a Kinks album! I burst out laughing without meaning to, and the rude customer finally left.)

I Don’t Work Here, Repeatedly Does Not Work Here

| Jensen Beach, OR, USA | Awesome Customers, Awesome Workers, Technology

(I’m in town for a business meeting and I pop into an electronics store across the street from the hotel I’m staying in. I’m not wearing store colors or even the khakis and polo uniform, but I am dressed in business attire. I’m standing in the aisle looking at picking up a new video card when a woman approaches me with her young teen sons in tow.)

Mother: “Sir… Sir, can you tell me if this video card will be good enough to handle my son’s new game?”

Son: “It’s [Game].”

(I look around and, realizing that all the staff in the area are busy, I go ahead and take a look at the video card.)

Me: “Well, ma’am, if I remember the game’s requirements right, this video card will certainly do the trick, but I seem to have noticed that they have this one—” *I pick another one off the shelf* “–that is better and because it’s on sale, cheaper.”

(As she goes about her way, a second customer steps up to me.)

Other Customer: “Sir, I need help finding more RAM.”

(Seeing once again there is nobody around to help…)

Me: “Well, do you know what kind of RAM you’ll need?”

Other Customer: “Umm… no? Is there more than one kind?”

Me: “Yes and while they do carry RAM here, unless you know the model of your computer or better yet, motherboard, there’s no way to be sure you’re getting the right stuff.”

(She promises me she’ll get the computer’s model and come back later. This happens a couple more times and as I have literally nothing better to do and the store seems unusually busy, I go ahead and help them, never ONCE claiming to work there. This keeps on until a fifth person steps up at the same time a manager steps up to me.)

Customer: “So… I noticed you said ‘they.’ You don’t actually work here do you?”

(The manager speaks up before I can say anything.)

Manager: “No, he doesn’t but I feel like I should be slapping a polo on this guy. [Employee] over there will be happy to help you though.”

Manager: *to me* “So… you need a job?”

Me: “Hah, no, I’m only in town for business, I’m just looking at video cards to kill time.”

Manager: “Well, lemme know if you pick one out; we’ll give you the employee discount for today.”

(We both had a good chuckle about that but when I checked out, true to his word, the guy stopped the sales clerk to make sure I got the employee discount.)

Related:
I Don’t Work Here, Does Not Work Here, Part 22
I Don’t Work Here, Does Not Work Here, Part 21
I Don’t Work Here, Does Not Work Here, Part 20

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I’ll Take It Black Death

| Columbus, OH, USA | Awesome Customers, Awesome Workers, Food & Drink, Funny Names, Puns

(I am the customer in this story. I walk into my local coffee shop this morning and notice that one of the menu TVs is showing a Blue Screen of Death.)

Me: “I wasn’t expecting to see that on your menu.”

Barista: “Yeah, we have a new Blue Screen of Death Latte. It tastes like a burnt out computer.”

Me: “Mmm… Silicon Dioxide.”

Barista: “Yummy.”

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