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Category: Awesome Customers

Cold Day, Hot Chocolate, Warmed Heart

| Pittsburgh, PA, USA | Awesome Customers

(It’s early January and I am the lot attendant for the local grocery store. It is bitterly cold outside, with the thermometer hovering at about six degrees and the wind chill pushing it down further. Snow is everywhere. I have just come in for my break. We have a little cafe area near the entrance that sells hot chocolate. I would get some, but the line is eight customers deep, and I only have fifteen minutes. I resign myself to a very unpleasant shift and head for the office. On the desk is a steaming hot cup of hot chocolate with a Post-It note attached. The note reads: “For the poor man out there dealing with the carts.)

Me: *to myself* “Best customer I never met.”

(To this day, I still don’t know who left that for me. Whoever you are, thank you so much for the hot chocolate. I don’t know how I would have gotten through that shift without it.)

It Would Be Penny-Wise To Accept Them

| Scotland, UK | At The Checkout, Awesome Customers, Money

Me: “Okay, sir, that’ll be £[Total], please.”

Customer: *begins rifling through his fanny pack for change* “Oh, god.”

Me: “You all right?”

Customer: “I… just… It won’t…”

Me: “Do you not have the right change?”

Customer: *brings out two fistfuls of change and plants them on the counter* “Oh, god.”

Me: *worried* “Umm?”

Customer: *continues to rifle through fanny pack and draws another fist of pennies* “Nooo.”

Me: “Sir, I think this is plenty. I—”

Customer: *moans as if in pain as he brings out two more fistfuls* “THEY’RE BREEDING!”

(I’m still laughing.)

Coupon And On And On, Part 2

| Boston, MA, USA | At The Checkout, Awesome Customers, Awesome Workers

(I am waiting in line for a register. This particular store only has one register that technically is not self-serve. I need to use it because I am paying with my student ID. A woman in front of me is being rung up by the cashier, an older, nice-looking woman who seems a little uncertain throughout the transaction.)

Customer: “No, no! This is wrong! See, I have this coupon and it takes this much off the order, not that much!”

Cashier: “Um, okay, let me fix that for you then.”

(This customer has an entire envelope filled with coupons. I am feeling pretty sure by this point that this woman has calculated everything down to the last cent and is refusing to accept anything else. I end up standing second in line for over twenty minutes.)

Other Cashier: *to me* “You can use this self-serve over here if you’re ready.”

Me: “Oh, no thanks. I’m paying with my student ID so I need to be in this line. I’m not in a hurry anyway.”

Cashier: *looks at me apologetically*

(After the manager has finally had to show up because the customer apparently thinks that she’s been charged for one extra bottle of lotion than she bought – I’m not entirely sure what was happening at this point anyway – the woman finally leaves and the cashier breathes out a sigh of relief. I quickly grab a Snickers bar before I walk up to the counter.)

Cashier: *to me, looking frazzled* “I’m so sorry about the wait. It’s my first day and I’m still figuring things out.”

Me: “That’s okay; we’ve all been there.”

(She rings me up with no problem and just a moment of being shown how to process my student ID by the manager. She bags all my things and I quickly reach in to grab the candy and put it back on the counter.)

Me: “Thank you. Here, this is for you!”

Cashier: “Really?”

Me: “Yup!”

Cashier: “Wow, thank you! Have a great night!”

Me: “You, too!”

(I really do hope her night got better! First days are hard enough as it is.)

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Coupon And On And On