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Category: Awesome Customers

Those Very Rare Self-Aware

| WI, USA | Awesome Customers

(I’m acting as greeter at a small, fairly-well off restaurant, when a thunderstorm rolls in, knocking out the power and taking our computer system with it. The power comes back in a half an hour or so, but our computer system is still down, meaning that we can’t bring up our reservation list. Due to this, we just do our best to seat those people who have been waiting, and let those coming in know about the issues we are having.)

Female Customer: “Hello, we have a reservation for two under [Name].”

Me: “All right. Unfortunately, the storm knocked out our power, so our computers are down and we don’t have our reservation list. However, we should have a table opening up for you in about five to ten minutes.”

Female Customer: “Five to ten minutes! We had a reservation. We slogged our way through this downpour, and now you’re telling me that…” *trails off, then steps back and looks at her husband* “Honey, I am very sorry, but I must go kill myself. I’ve become what I hate.”

Male Customer: *nods slowly* “Yes, I noticed, but I wasn’t sure how to break it to you.”

(They actually turned and left!)

NotAlwaysRight.com - He Fought The Law & The Law Won

Not Always Right: The Comic – He Fought The Law & The Law Won

| Concord, CA, USA | Awesome Customers, Not Always Right: The Comic

 

Read the full story here.

‘A’ As In Awesome

| CO, USA | Awesome Customers, Language & Words

(I work in tech support, and am asking a caller his username. All is normal until…)

Caller: “That’s R as in Raygun, Z as in zombie…”

(I didn’t know what to say! Thank you caller for making my day!)

Harry Potter And The Amazon Woman

| ID, USA | Awesome Customers, Family & Kids, Geeks Rule

(I work reference desk at a public library. My desk is right next to the “New Books” display, and among the new books is a copy of “The Secret History of Wonder Woman.” The dust jacket shows Wonder Woman in the process of changing from her alter ego to her superhero form, so she still has her glasses and jacket on, but is also wearing her iconic leotard and crown. A mom and her children are walking by the display when one spots the book.)

Child: “Mom, look! It’s Harry Potter Wonder Woman!”

(I’m also a geek in my off-time, so I’m tempted to cosplay that at my next convention now…)

A Service To Customer Service

, | Roseville, CA, USA | Awesome Customers

(It is my last day of work because I am leaving in order to attend an out-of-state university. One of my regular customers knows this and has promised to come and see me before I leave, but my shift is about to end and I still haven’t seen her. About a half hour before I have to leave she comes in carrying a large shopping bag.)

Customer: “[My Name]! I’m glad I caught you.”

Me: “Same here! I was hoping you’d come in and was worried when you didn’t.”

Customer: “I can’t stay very long but I wanted to give you this.”

(She reaches into the bag, pulls out a box of chocolates from a well known candy store, and hands it to me.)

Customer: “You’ve always been so nice to me and given me the greatest customer service. I’m going to miss you! Here, take my phone number and call me when you come back.”

(I thanked her profusely, took the candy, and gave her my number. There were tears in my eyes the whole time. I’ve had many customers throughout my work experience – some especially good and some especially terrible – but she will always stick in my mind as one of the best.)

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