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Category: Awesome Customers

Taking Time To Appreciate Good Customers

| Tartu, Estonia | At The Checkout, Awesome Customers, Awesome Workers

(A nice young woman my age comes into the fast food restaurant and orders a less commonly selected item. I have to go into the back of the store to get the ingredients because whatever coworker had made this item before hadn’t restocked the ingredients on the line.)

Me: “I’m really sorry about the wait. I’ll try to make your item as fast as possible.”

Customer: “No worries; it’s actually for my boss.”

Me: “Oh, okay.”

Customer: “Actually, the longer you take to make her lunch the less time I have to spend working.”

Me: “That’s interesting, because you’re a nice customer and the longer I spend making your item the less time I have to deal with rude customers.”

(Long story short, an item that should have taken me about five minutes took about fifteen minutes.)

That’s The Way The Cookie Slices

| Ottawa, ON, Canada | Awesome Customers, Food & Drink, Holidays

(My family runs a small pizza place. A nearby family has been regular customers for about ten years now. The phone rings Christmas Eve.)

Me: “[Pizza Place], how can I help you?”

Regular Customer: “Oh, sorry, I entered the wrong code on speed dial. Have a nice night.”

(Five minutes later, she shows up with a plate of cookies! The phone call had been a ruse to confirm we were open that day.)

Regular Customer: “You always give us such great food. We thought we’d mix it up a bit.”

Border-ing On Love For Donut Holes

| Detroit, MI, USA | Awesome Customers, Awesome Workers, Food & Drink, Geography

(This is back when I am a student. I live in Ann Arbor, Michigan. My roommates and I frequently like to drive through Detroit to the nearest border crossing into Windsor, Ontario, Canada. It is less than an hour’s drive. A quite famous Canadian coffee-shop chain, known for its donuts and donut-hole-like small pastries, has not yet expanded its operations into the US.)

Roommate #1: “You know what I want? [Donut holes].”

Me: “Ooh, [Donut holes]! You know I’m always up for [Donut holes]!”

Roommate #2: “[Donut holes] do sound good. We could go; it’s not that far. Hey, [Roommate #3], you want to come with to get [Donut holes]?”

Roommate #3: “To get … [Donut holes]? You mean, like to Canada?”

(This brief attempt at being the voice of reason falls through, and all three roommates and I pile into my car for the drive, about 40 minutes at 1 am. We get to the guard booth.)

Border Guard: “National origin?”

Me: “We’re all Americans.”

Border Guard: “Where do you live?”

Me: “All of us live in Ann Arbor.”

Border Guard: “Destination?”

Me: “Windsor.”

Border Guard: “Length of visit?”

Me: “Um, I’m not sure. Half an hour, something like that? Less than an hour for sure.”

Border Guard: *raising his eyebrows* “Purpose of visit?”

Me: “We really need some [Donut holes]!”

(He laughs at that and waves us through. We obtain our lovely little balls of goodness and head back home, which of course entails another stop.)

Border Guard: “National origin?”

Me: “We’re all Americans.”

Border Guard: “Where have you been in Canada?”

Me: “Just into Windsor.”

Border Guard: “How long were you in Canada?”

Me: “About 45 minutes? Something like that.”

Border Guard: “Uh huh. And the purpose of your visit?”

Me: *with my very best deadpan wide-eyed serious look* “We really, really needed some [Donut holes]!”

(Behind and beside me, my roommates beamed and held up our boxes of [Donut holes], which are pretty distinctive. And then we have our pièce de résistance…)

Me: *holding up another box* “Look, we brought you guys a 20-pack!”

(This would never happen today, of course; too much trouble to do this on a whim, and the guards probably wouldn’t be allowed to accept it, either. I hope the world’s gotten safer, because it’s sure gotten less fun.)