Category: Awesome Customers

Fighting For Those Who Cannot

, | Houston, TX, USA | Awesome Customers, Awesome Workers, Food & Drink, Popular

(I work two jobs in the same mall, a very large shopping center whose customers are almost always extremely rich. I have just ordered a drink at one of our coffee shops and am waiting for it. I’m unusually kind to the employees because I know from experience that their job sucks. There’s an uppity rich lady waiting for her drink too.)

Barista: “White mocha frap!”

Customer #1: *picks it up and shakes it angrily at the barista* “Is this a caramel frappucino? I didn’t order this! Why didn’t you get my order right?”

Customer #2: “Sorry, that’s mine!” *takes the cup*

(Customer #1 does this with two more cups. The barista’s being patient, but I’d had it.)

Me: “Lady, will you calm your t**s? I’m looking over the counter. Look, he’s making your drink right now.”

Customer #1: *sarcastic* “Oh, I’m sorry! Are you [Coffee Company]’s stockholder? Are you their business agent?”

Me: “No, I work in retail and I deal with b****’s like you all day, and since he doesn’t get to yell at you, I’ll do his share. Shut up already! There are other customers besides you.”

Customer #1: “Excuse me! I have been waiting here for forty-five minutes—”

Me: “Oh, bull-s***. I’ve never waited more than three minutes here for a drink even at their busiest, and I’ve seen all of five customers besides you today. Look, when you work for a living instead of just spending all of your husband’s money on s*** you don’t need, THEN you can yell at this guy. Until then, do us a favor and shut up!”

(She proceeds to screech unintelligibly at me for half a minute, until suddenly her drink shows up. She then tramps off with her bags. When my drink is called, I am confused to see a large instead of a medium cup.)

Me: “Oh, sorry, I only ordered a medium—”

Barista: “No, you didn’t.”

(Sometimes it’s the little things.)

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A Perfect Hollywood Ending

| Redmond, WA, USA | Awesome Customers, Movies & TV, Popular

(I am shopping at a large, well known chain store and happen to pick up the last copy of a newly released DVD geared towards kids when I am approached by a frantic woman.)

Shopper: “Wait! Is that the last copy?”

Me: “Yeah. Sorry.”

(I turn to leave, stop, think for a second, and turn back around.)

Me: “Ma’am? Do you have kids at home?”

Shopper: “Yes, I do.” *motioning with her head to two boys behind her*

Me: “Take it. I can get a copy later.”

Shopper: “Are you sure? Thank you!”

Employee: *to me* “I need you to come with me for a minute.”

(He leads me to a stocking cart where he finds the actual last copy in stock.)

Me: “Awesome! That worked out well. Thanks!”

Employee: *very seriously* “Thank you for your generosity.”

(The look on all their faces made my day. Sometimes good karma pays off instantly!)

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The Marco Of A Good Mother

| SC, USA | Awesome Customers, Awesome Workers, Popular

(I am at a checkout, and across from me at another till is a woman with five children. She can’t find one of them, and I guess she usually plays Marco Polo to find them.)

Customer: “Marco!”

Everyone Including Employees: “Polo!”

Customer: “You guys aren’t really helping.”

(We all laughed.)

That Explains My New Ferrari

| USA | At The Checkout, Awesome Customers, Money, Popular

(One month, we’re asking customers if they would like to make a donation for poor families in the neighborhood. Unfortunately, no one is having much luck. Finally, one man I ask agrees to donate five dollars.)

Me: “Oh, thank you! You’re the first person today to say yes!”

Customer: “Not much luck, huh?” *he leans forward, smiles, and lowers his voice* “You wanna know a trick?”

Me: “What?”

Customer: “So we can donate one, three, or five dollars, right? Instead of asking ‘Would you like to donate?’ ask if they want to donate one dollar. Then as the month goes by, gradually raise the number to three, then five. You’ll get lots of people to donate one dollar, and if they come back later they’ll remember you, trust you, and agree to donate more.”

Me: “I’m not sure if it’ll work, but thanks!”

(A week goes by…sure enough, his idea is working! He comes back again later and I tell him about my sudden success after trying his trick.)

Me: “Where’d you learn that, anyway?”

Customer: *smiles wide* “I’m a car salesman.”

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Never Forgets His Humanity

Wales, UK | Awesome Customers, Awesome Workers, Popular

(I work in the environment office for a local government authority. We take calls from the public on all manner of things, from bin collections to highways maintenance. I get a call from an elderly gentleman.)

Me: “Bore da, good morning, [Council].”

Caller: “Good morning. Please can you tell me the clinical waste collection day?”

Me: “Certainly, sir. May I take your postcode?”

Caller: “I am frightfully sorry, but I’m ashamed to say I don’t know it.”

Me: “No problem, plenty don’t! Could I take your first line of your address?”

Caller: “I’m sorry, I don’t remember it. I know what it is. But I can’t remember how to tell you.”

Me: “All right then, how about your surname? If it’s uncommon I could look you up from that?”

Caller: “I’m ever so sorry. I appear to have forgotten my name. That’s quite absurd, isn’t it?”

Me: “Not to worry, I can see a phone number on my screen, would you mind if I traced it for you?”

Caller: “By all means go ahead. I am so glad you’re not cross.”

Me: *a bit watery eyed* “No, sir, I am not cross. You’re the politest person I’ve spoken to all day.”

(I trace his call and manage to tell him when his clinical waste gets collected, as well as let him know what day of the week today is – since he couldn’t recall that either. He calls us on a regular basis and the whole office knows his name just by his voice. We are of the opinion that he must have dementia, but he remains the most well-mannered and polite man despite his obvious confusion. Not a common trait I have found amongst dementia patients. I would have loved to have known him when he was still ‘all there.’)

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