Category: Awesome Customers

That Explains My New Ferrari

| USA | At The Checkout, Awesome Customers, Money, Popular

(One month, we’re asking customers if they would like to make a donation for poor families in the neighborhood. Unfortunately, no one is having much luck. Finally, one man I ask agrees to donate five dollars.)

Me: “Oh, thank you! You’re the first person today to say yes!”

Customer: “Not much luck, huh?” *he leans forward, smiles, and lowers his voice* “You wanna know a trick?”

Me: “What?”

Customer: “So we can donate one, three, or five dollars, right? Instead of asking ‘Would you like to donate?’ ask if they want to donate one dollar. Then as the month goes by, gradually raise the number to three, then five. You’ll get lots of people to donate one dollar, and if they come back later they’ll remember you, trust you, and agree to donate more.”

Me: “I’m not sure if it’ll work, but thanks!”

(A week goes by…sure enough, his idea is working! He comes back again later and I tell him about my sudden success after trying his trick.)

Me: “Where’d you learn that, anyway?”

Customer: *smiles wide* “I’m a car salesman.”

Never Forgets His Humanity

Wales, UK | Awesome Customers, Awesome Workers, Popular

(I work in the environment office for a local government authority. We take calls from the public on all manner of things, from bin collections to highways maintenance. I get a call from an elderly gentleman.)

Me: “Bore da, good morning, [Council].”

Caller: “Good morning. Please can you tell me the clinical waste collection day?”

Me: “Certainly, sir. May I take your postcode?”

Caller: “I am frightfully sorry, but I’m ashamed to say I don’t know it.”

Me: “No problem, plenty don’t! Could I take your first line of your address?”

Caller: “I’m sorry, I don’t remember it. I know what it is. But I can’t remember how to tell you.”

Me: “All right then, how about your surname? If it’s uncommon I could look you up from that?”

Caller: “I’m ever so sorry. I appear to have forgotten my name. That’s quite absurd, isn’t it?”

Me: “Not to worry, I can see a phone number on my screen, would you mind if I traced it for you?”

Caller: “By all means go ahead. I am so glad you’re not cross.”

Me: *a bit watery eyed* “No, sir, I am not cross. You’re the politest person I’ve spoken to all day.”

(I trace his call and manage to tell him when his clinical waste gets collected, as well as let him know what day of the week today is – since he couldn’t recall that either. He calls us on a regular basis and the whole office knows his name just by his voice. We are of the opinion that he must have dementia, but he remains the most well-mannered and polite man despite his obvious confusion. Not a common trait I have found amongst dementia patients. I would have loved to have known him when he was still ‘all there.’)

What’s Cold Is So Hot Right Now

, | Monroe, WI, USA | At The Checkout, Awesome Customers, Food & Drink, Funny Names, Popular

(I work at a very well known fast food place and am almost always the order taker and cashier during night shifts. One of my regular customers always gets the same thing: large coffee, seven creams and seven sugars. One time she said she wanted to try the iced coffee we have and wanted her usual.)

Me: “So you have hot coffee and cold coffee in on order. Makes me think of Katy Perry.”

Customer: *laughs* “You’re right; I didn’t think of that.”

Me: *jokingly* “Next time you want to order this you should ask for a ‘Katy Perry Order.’”

Customer: “I might just do that!”

(A couple nights later:)

Me: “Thank you for stopping at [Restaurant]. Order when you’re ready!”

Customer: “Yeah. I’d like one Katy Perry order, please!”

(I smile at it to this day and she still comes through with that order.)

Carting Around Your Assumptions

| Appleton, WI, USA | Awesome Customers, Popular

(I’m working out in the parking lot one day, bringing carts in with a cart caddy. I’m bringing a line of carts to an entrance, and I stop to let a few customers in ahead of me. I’m female.)

Customer #1: “Honey, we were just talking about you!”

(I just give her a puzzled look.)

Customer #2: *points to the other end of the parking lot, where you can see three of my male coworkers walking together with the other cart caddy, not pushing any carts* “Look at that! It takes three of those guys to escort that empty thing, and yet here you are, getting all these carts all by yourself!”

Customer #1: “You go, girl!”

(I couldn’t bring myself to tell them that one of those guys was done, one was going on his lunch break, and the third had just gotten in, and had gone out to relieve the others. It sure felt nice being appreciated though!)

Kindness In Bloom

| USA | Awesome Customers, Holidays, Popular, Theme Of The Month

(I am standing behind a little old lady in line while holding a bouquet of tulips. In front of the old lady is a mother with her child and the mother seems to be having trouble. I haven’t really been paying attention to it.)

Old Lady: “Those tulips are very pretty. May I ask who they are for?”

Me: “They are for my mother. Her favorite flowers are tulips. Today is my parents’ anniversary and my dad couldn’t get off work today.”

Old Lady: “That is so sweet of you. Since you only have those flowers and I have a ton of groceries, how about you get in front of me so you can go surprise your mother faster.”

Me: “Thank you so much.”

(I was really happy I got to leave earlier and I smile at the old lady. Then I realize what’s going on with the lady in front of me: her card isn’t working and she has about $300 worth of groceries bagged. She’s crying and yelling loudly at the cashier.)

Lady: “I just got this card and they told me it would work; I really need these groceries today!”

Cashier: “I am sorry; is there something else you can pay with?”

Lady: “No, not at the moment! I’ll just leave.” *starts to grab her purse when the little old lady behind me walks in front of me*

Old Lady: “How much was everything she is wanting?”

Cashier: “It’s about $300.”

Old Lady: *looks at the lady who is crying* “Just think of this as an extremely early Christmas present.”

(The old lady then swipes her card and pays for the lady’s groceries. The lady breaks down in tears.)

Lady: “I’m so sorry for all of this. Is there anything I can do for you? I’m so sorry. I just got off of work and I’m pregnant and times are not being so good to me.”

Old Lady: *smiles at her* “The only thing I ask of is that you smile and know things will work out eventually.”

(I then broke down crying. As I was leaving I handed the old lady a tulip from the bouquet I had bought and smiled at her.)

Old Lady: “Thank you very much, dear.”

Me: “I wanted to thank you for being the kind soul that you are.”

Old Lady: “You are a very kind person; don’t ever lose that.”

Me:You are the kind person. Would you like any help with your groceries?”

Old Lady: “Um, yes, please; I don’t think I could manage by myself very well.”

(I helped her with her groceries and went home. I gave my mom her tulips and told her the story, and we both started crying.)

Page 14/115First...1213141516...Last