Category: Awesome Customers

How To Drive In The Tips

| Kirkland, WA, USA | At The Checkout, Awesome Customers, Bad Behavior, Bigotry, Rude & Risque

(It is Halloween and I am working the overnight shift at my store. As the manager, I am required to do drive-thru since we are unusually busy as well as short staffed on Halloween night. I have just finished trick-or-treating with my godson and am still in my costume, which I am allowed to wear in place of my usual uniform. It is just after two am, and all the bars are closed, when I have a taxi pull to my window with three drunk men in the back. The cabbie is clearly frustrated and although I have no issues while taking their order, I grow concerned.)

Me: “You’re total is [total].”

(The men in the back start searching their pockets for money and after a minute passes, I start to get frustrated myself. We are slammed and I still have to help my coworker make the food, since it’s only the two of us. The man in the far right seat, furthest from me, finds his wallet and sticks out a bill. I lean out the window, almost climbing into the cab, and take the cash, all while the men are staring down my shirt in a none-too-discreet manner. As I’m cashing out the order, I count out the eighty some dollars in change while listening to them talk about what they’d love to do to me.)

Me: “Here’s your receipt and change. Would you like any ketchup?”

Drunk #1: “No, but I’ll take your number and you can keep the change.”

(I look down at the money and back at him.)

Drunk #2: “Only if you share her.”

(At this point, I’m clearly disgusted with them and I glance at the cabbie, who’s in the worse position of driving them home. Feeling bad, I grab a pen and write the store number on the back of the receipt with a fake name attached.)

Drunk #1: “Thanks, cutie. I’ll call you later.”

(I grab their food and bag an extra medium fry for the cabbie. I grab the money from my pocket and split it in half, shoving one half into the medium fry bag. I hand out their order and make sure the cabbie gets his food. He smiles and thanks me. Thinking nothing more of it, I go back to work. A few hours later, the cabbie comes back through.)

Me: “Hi, your total—” *seeing the cabbie* “Oh, hi! I hope you enjoyed the tip! I didn’t think they were likely to give you anything. They were real jerks.”

Cabbie: “I appreciated the gesture. I really just wanted to come back to give you this.”

(He hands me $150.)

Me: “Are you serious? You really don’t have to do that!”

Cabbie: “And they didn’t have to say the things they said. I just wanted to make sure you received a tip from someone who honestly appreciated your service. Thank you, and have a good rest of your day.”

Paperless Transaction

| Surrey, BC, Canada | At The Checkout, Awesome Customers, Awesome Workers

(When I process returns and exchanges, the register still gives me a total. Sometimes I like to have fun with this.)

Me: *processing an exchange* “Okay, that’ll be $0.00, please.”

Customer: *pretends to pull something out of his/her wallet and hands me air*

(It’s nice to know that some of my customers share the same sense of humor as I do.)

Gonna Party Like Its 1595

| Australia | At The Checkout, Awesome Customers, Bizarre

Me: “Okay, that’s $15.95.”

Customer: “I remember 1595. ‘Twas a good year; Hastings was a changed place, that’s for sure.”

Me: “And the maidens were young and fair?”

Customer: “Yep. The biggest news story was these two young people who got married but succumbed to a tragic murder-suicide. And some young ‘un going by the name Shakespeare was top of the charts. Yep, an interesting year for sure!” *wanders off with his purchase*

A Sweet Gesture

| Aalst, Belgium | At The Checkout, Awesome Customers

(I am at the register. An older lady, visibly shaken up, approaches me.)

Me: “Can I help you, ma’am?”

Lady: “Yes, about half an hour ago, I bought my groceries here.” *shows me her receipt* “But when I was in the aisle, one of my bags broke. And to have my hands free I put this bar of chocolate in the pocket of my coat. I didn’t notice it until a few minutes ago.”

Me: “So you’ve come back… to pay for it?”

Lady: “Yes, I feel awful about it.”

Me: “Wow…  Just, wow. You are the first person to do that since I have worked here. I didn’t know people would do that!”

(I finished her transaction. If it hadn’t been company policy to not give things away, I would have given the chocolate to her for free. Thanks, lady, for showing there are decent, albeit unusual, people out there.)

Smiles Can Go Miles

, | DE, USA | Awesome Customers

(I work mostly morning shifts at a mall food court. I love it, because it’s slow and I can people watch, and most of the time when I do get customers, they’re either senior citizens, mall employees, or moms with babies, and they’re all wonderful. I’ve been working there for a couple of weeks when an old man walks up to me.)

Me: “Hi, how are you?”

Customer: “You know, I’m in here pretty much every day, and I see you watching people and smiling and laughing, and it always makes me happy. I just wanted to make sure you know that there’s a lot of bad stuff going on in this world, but if you keep smiling, things will start to get better.”

Me: *beaming* “Thank you.”

(He nods at me and walks away. My manager walks up from the back and grins at me.)

Manager: “Keep smiling, my friend.”

(I’ve been working there for four months now and that’s still the best thing that’s happened to me on the job.)

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