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Category: Awesome Customers

‘Surprise’-ingly Good Parenting

| Calgary, AB, Canada | Awesome Customers, Family & Kids

(Our store is known for our “surprise bags”, where, for a few bucks, you get six randomly chosen accessories that are gathered from the old stock sent back to corporate. To keep the element of surprise, the bags are colored blue and not very opaque, which means that a lot of curious customers will tear open the bags to see what’s inside. I come around the corner and I see a young girl pull a long thin hair clip out of the bag where it had been against the plastic and uses it to try to wedge the bag open. If they’re really young kids, we usually just tell them that they can’t do that and deal with the bag, but this girl looks to be about ten and should know better.)

Me: “Excuse me, you can’t open that.”

Girl: *startled that she had been caught* “I didn’t open it.”

(What I didn’t notice this that at the same time I caught the girl, so did her mother.)

Mother: *to daughter* “What are you doing?!”

Girl: “Nothing.”

Me: “Your daughter was opening one of the surprise bags.”

Girl: “No, I wasn’t!”

Mother: *to me* “Oh, I know. I saw her do it.”

Girl: “I wasn’t opening it!”

Mother: “Then what were you doing?”

Girl: “…”

Me: “Don’t worry about it. Our policy is that we can’t force you to buy it. But, unfortunately I’m going to have to take the bag and put it in our damaged products bins.”

Mother: “Oh, no! She opened it; she’s buying it!”

(The mother grabbed her daughter by the arm and marched her over to the register where she made her daughter use her allowance money to buy the opened surprise bag. Even as they were leaving the store I still heard the daughter insisting that she didn’t open it.)

This S*** Is Expensive

| NY, USA | At The Checkout, Awesome Customers, Money

(I am the only cashier working in a fairly busy convenience store. A small elderly woman comes up to the counter with a few laxative-based items.)

Customer: *sweetly* “Can you price-check these for me, dear? I only have [amount] and I need to make sure I don’t spend too much.”

Me: “Sure!” *rings up items* “Your total today is [more than what she has].”

Customer: “Jesus Christ! How much should I have to pay to take a s***?!”

(I am taken aback by this funny exclamation, as it is coming from a sweet old lady. So, I say the only thing I can think of at the time:)

Me: “The struggle is real, ma’am.”

Customer: *sighing* “Why, yes, it is, sweetie. Can you put everything on a credit card?”

How To Drive In The Tips

| Kirkland, WA, USA | At The Checkout, Awesome Customers, Bad Behavior, Bigotry, Rude & Risque

(It is Halloween and I am working the overnight shift at my store. As the manager, I am required to do drive-thru since we are unusually busy as well as short staffed on Halloween night. I have just finished trick-or-treating with my godson and am still in my costume, which I am allowed to wear in place of my usual uniform. It is just after two am, and all the bars are closed, when I have a taxi pull to my window with three drunk men in the back. The cabbie is clearly frustrated and although I have no issues while taking their order, I grow concerned.)

Me: “You’re total is [total].”

(The men in the back start searching their pockets for money and after a minute passes, I start to get frustrated myself. We are slammed and I still have to help my coworker make the food, since it’s only the two of us. The man in the far right seat, furthest from me, finds his wallet and sticks out a bill. I lean out the window, almost climbing into the cab, and take the cash, all while the men are staring down my shirt in a none-too-discreet manner. As I’m cashing out the order, I count out the eighty some dollars in change while listening to them talk about what they’d love to do to me.)

Me: “Here’s your receipt and change. Would you like any ketchup?”

Drunk #1: “No, but I’ll take your number and you can keep the change.”

(I look down at the money and back at him.)

Drunk #2: “Only if you share her.”

(At this point, I’m clearly disgusted with them and I glance at the cabbie, who’s in the worse position of driving them home. Feeling bad, I grab a pen and write the store number on the back of the receipt with a fake name attached.)

Drunk #1: “Thanks, cutie. I’ll call you later.”

(I grab their food and bag an extra medium fry for the cabbie. I grab the money from my pocket and split it in half, shoving one half into the medium fry bag. I hand out their order and make sure the cabbie gets his food. He smiles and thanks me. Thinking nothing more of it, I go back to work. A few hours later, the cabbie comes back through.)

Me: “Hi, your total—” *seeing the cabbie* “Oh, hi! I hope you enjoyed the tip! I didn’t think they were likely to give you anything. They were real jerks.”

Cabbie: “I appreciated the gesture. I really just wanted to come back to give you this.”

(He hands me $150.)

Me: “Are you serious? You really don’t have to do that!”

Cabbie: “And they didn’t have to say the things they said. I just wanted to make sure you received a tip from someone who honestly appreciated your service. Thank you, and have a good rest of your day.”