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Category: Awesome Customers

Carting Around Your Assumptions

| Appleton, WI, USA | Awesome Customers, Popular

(I’m working out in the parking lot one day, bringing carts in with a cart caddy. I’m bringing a line of carts to an entrance, and I stop to let a few customers in ahead of me. I’m female.)

Customer #1: “Honey, we were just talking about you!”

(I just give her a puzzled look.)

Customer #2: *points to the other end of the parking lot, where you can see three of my male coworkers walking together with the other cart caddy, not pushing any carts* “Look at that! It takes three of those guys to escort that empty thing, and yet here you are, getting all these carts all by yourself!”

Customer #1: “You go, girl!”

(I couldn’t bring myself to tell them that one of those guys was done, one was going on his lunch break, and the third had just gotten in, and had gone out to relieve the others. It sure felt nice being appreciated though!)

Kindness In Bloom

| USA | Awesome Customers, Holidays, Popular, Theme Of The Month

(I am standing behind a little old lady in line while holding a bouquet of tulips. In front of the old lady is a mother with her child and the mother seems to be having trouble. I haven’t really been paying attention to it.)

Old Lady: “Those tulips are very pretty. May I ask who they are for?”

Me: “They are for my mother. Her favorite flowers are tulips. Today is my parents’ anniversary and my dad couldn’t get off work today.”

Old Lady: “That is so sweet of you. Since you only have those flowers and I have a ton of groceries, how about you get in front of me so you can go surprise your mother faster.”

Me: “Thank you so much.”

(I was really happy I got to leave earlier and I smile at the old lady. Then I realize what’s going on with the lady in front of me: her card isn’t working and she has about $300 worth of groceries bagged. She’s crying and yelling loudly at the cashier.)

Lady: “I just got this card and they told me it would work; I really need these groceries today!”

Cashier: “I am sorry; is there something else you can pay with?”

Lady: “No, not at the moment! I’ll just leave.” *starts to grab her purse when the little old lady behind me walks in front of me*

Old Lady: “How much was everything she is wanting?”

Cashier: “It’s about $300.”

Old Lady: *looks at the lady who is crying* “Just think of this as an extremely early Christmas present.”

(The old lady then swipes her card and pays for the lady’s groceries. The lady breaks down in tears.)

Lady: “I’m so sorry for all of this. Is there anything I can do for you? I’m so sorry. I just got off of work and I’m pregnant and times are not being so good to me.”

Old Lady: *smiles at her* “The only thing I ask of is that you smile and know things will work out eventually.”

(I then broke down crying. As I was leaving I handed the old lady a tulip from the bouquet I had bought and smiled at her.)

Old Lady: “Thank you very much, dear.”

Me: “I wanted to thank you for being the kind soul that you are.”

Old Lady: “You are a very kind person; don’t ever lose that.”

Me:You are the kind person. Would you like any help with your groceries?”

Old Lady: “Um, yes, please; I don’t think I could manage by myself very well.”

(I helped her with her groceries and went home. I gave my mom her tulips and told her the story, and we both started crying.)

A Very Tech Supportive Outcome

| Pittsburg, CA, USA | Awesome Customers, Awesome Workers, Technology

(I’m the customer in this scenario. I’ve gotten a new computer and am having troubles with the speakers so I call tech support. While on hold I’m fiddling with the computer. The tech support girl comes on right as I realize the problem.)

Me: “No! NOOO!”

Tech Support: *sounding alarmed* “Ma’am?”

Me: “Right as you picked up, I realized what the problem is… The plugs are in the wrong jacks.”

Tech Support: *laughing* “I see. Is there anything else I CAN’T help you with today?”

Me: “Maybe you could send somebody over to help me pick my dignity off the floor…”

Tech Support: *chuckling* “Sorry, ma’am. That’s not covered, unfortunately.”

Understood The Concept Swimmingly

| MI, USA | Awesome Customers, Awesome Workers, Family & Kids, Health & Body

(We are at the fabric store waiting to have yardage cut. There are two people working the cutting counter, one is a trans-female. My seven-year-old son is with me.)

Son: “Mom! That lady is a MAN!”

Me: *dying inside* “Oh, my gosh; I am so sorry, ma’am. He… I… I am just so sorry!”

Employee: *to my son* “It’s okay, buddy. I was born a boy, but now I am a girl.”

Son: “You can do that?! Mom! I’m gonna be a shark!”

(Thank you so much, fabric store lady, for not being too offended!)

‘Surprise’-ingly Good Parenting

| Calgary, AB, Canada | Awesome Customers, Family & Kids

(Our store is known for our “surprise bags”, where, for a few bucks, you get six randomly chosen accessories that are gathered from the old stock sent back to corporate. To keep the element of surprise, the bags are colored blue and not very opaque, which means that a lot of curious customers will tear open the bags to see what’s inside. I come around the corner and I see a young girl pull a long thin hair clip out of the bag where it had been against the plastic and uses it to try to wedge the bag open. If they’re really young kids, we usually just tell them that they can’t do that and deal with the bag, but this girl looks to be about ten and should know better.)

Me: “Excuse me, you can’t open that.”

Girl: *startled that she had been caught* “I didn’t open it.”

(What I didn’t notice this that at the same time I caught the girl, so did her mother.)

Mother: *to daughter* “What are you doing?!”

Girl: “Nothing.”

Me: “Your daughter was opening one of the surprise bags.”

Girl: “No, I wasn’t!”

Mother: *to me* “Oh, I know. I saw her do it.”

Girl: “I wasn’t opening it!”

Mother: “Then what were you doing?”

Girl: “…”

Me: “Don’t worry about it. Our policy is that we can’t force you to buy it. But, unfortunately I’m going to have to take the bag and put it in our damaged products bins.”

Mother: “Oh, no! She opened it; she’s buying it!”

(The mother grabbed her daughter by the arm and marched her over to the register where she made her daughter use her allowance money to buy the opened surprise bag. Even as they were leaving the store I still heard the daughter insisting that she didn’t open it.)

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