Category: Awesome Customers

The Customer Is Sometimes Right

| Toronto, ON, Canada | At The Checkout, Awesome Customers

(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)

Me: “Hi, I’d like to get a refill on [X] medication.”

Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”

Me: “No worries.”

Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”

Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”

Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”

Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”

Pharmacist: “And you’re not… You’re okay?”

Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”

Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”

Sometimes, The Compliments ARE Complimentary

| AK, USA | Awesome Customers, Bad Behavior, Crazy Requests

(I work at a small family owned plumbing and heating company where the owner sometimes makes special exceptions for people who do a lot of business with us or are close friends to them. I also have exceptional customer service skills when it comes to irate customers. This exchange happens during the winter, when we are the busiest.)

Me: “Thank you for calling [Local Plumbing and heating Company]. This is [My Name]. How can I help you?”

Customer: “You guys installed a furnace for me a couple of months ago, and you still haven’t come back out to finish the work. When can we do that?”

Me: “I’m sorry, but it may be at least two weeks before we can finish that work due to our high volume of calls for no heat.”

Customer: *now very irate* “That is absolutely unacceptable!! I paid a lot of money for this to be done properly, and it should have been done over a month ago! You need to send [Specific Technician] out right now so he can finish his half-a**ed job!”

Me: “I do apologize for this, sir, but we are very busy with rather important calls, and seeing as the work that needs to be finished isn’t life threatening, we are going to have to schedule you two-to-three weeks down the road.”

Customer: “I’m going to call the owner right now and complain to him about your incompetence and lack of customer service skills!”

(He hangs up. I continue on with my work, as now it has piled up quite a bit while I was on the phone with him. He calls back again, and I answer his call.)

Me: “Thank you for calling [Local Plumbing and Heating Company]. This is [My Name]. How can I help you?”

Customer: “It’s me again. I talked to your boss. I’m calling you back to apologize for how I treated you. I’ve been having a rough time with things lately and it was wrong of me to take it out on you like that. I also told your boss that you’re a huge asset to the company and if anything, he should give you a raise for not losing your cool with me when you should have.”

(Sir, I don’t know where you are now, but I wish I had time to tell you how much saying that meant to me. Even with my good customer service skills, I rarely receive compliments about it and that truly made my day!)

The Card With The Lifetime Guarantee

| FL, USA | Awesome Customers

(A customer has called in to update their credit card.)

Me: “All right, and the expiration on the card?”

Customer: “2022. Wow! That’s a long ways off! I’m turning 84 this week, and I think I’ll expire before this card!”

Marching Towards Equality

| Eugene, OR, USA | Awesome Customers, Awesome Workers

(I’m a barista at a coffee stand inside a high end grocery store. Our city is pretty liberal and diverse, so I am pretty comfortable being open with the fact that I’m a transgender guy (born “female,” but really a guy). I don’t pass well yet, being pre-surgery and all, so customers often refer to me as a “she,” but I generally try not to let it bother me. One day, a lady comes in and, as I make coffees for her and her teenage daughter, tells me about a women’s march she’s going to take part in in DC (we’re in Oregon). I’m always interested in this sort of thing, so I ask her a handful of questions, and lament that I won’t be able to go since it’s so far away.)

Lady: “Oh, well, there are actually going to be marches all over the country at the same time! A whole united movement, the biggest in recent history. There’s even going to be one right here in [City].”

Me: “Oh, awesome! If I have off work, I’m definitely going to join!”

Lady: “You should! We’re always looking for more women to join!”

Me: *growing slightly awkward* “Haha, well…”

Lady: *realizing I’ve gotten nervous* “And people who identify as women, of course!”

Me: “Er…”

Lady: “And… and men who support women’s rights!”

Me: *relaxing* “Awesome!”

(She smiles at me, takes her coffees, and thanks me. A few minutes later, I go on lunch, and I pull on a hoodie but keep my barista hat on as I go back down to the grocery part of the store to get a drink. I run into the same woman and she stops me.)

Lady: “Excuse me! I just wanted to apologize for earlier. Of all people, you’d think I’d know better than to assume.”

Me: “Oh! Well, thank you!” *holding out my hand* “I’m [My Name], by the way, and I use he-him pronouns.”

Lady: “It’s lovely to meet you, [My Name]. I’m [Lady], and I use feminine pronouns.”

Me: “I’ll do my best to remember that! Come back and tell me how the march went when it’s over, yeah? And thanks again!”

(Customers like that always make my day!)

Probably One Per Inch

UK | At The Checkout, Awesome Customers, Money, Rude & Risque

(I’m working to returns desk handling a small line which has gathered.)

Woman: “Is it possible to return this? It has been in my bag for the past month; I just completely forgot about it!”

Me: “Do you have a receipt?”

Woman: “No, sorry.”

Me: “I can return it, but you will only get the current price, not the price you purchased with.” *scans item* “It would be £9.99.”

Woman: “Oh, that’s not so bad. It was £12.99, I think. Sure I can live with that.”

(Suddenly the man behind her sniggers.)

Man: “That’s not how you do a return, lady.”

Woman: “Excuse me?”

Man: “You’ve got to make them feel small. Kick up a fuss. Get loud. Demand a manager. You’d get that £13 back, no bother.”

(The woman stares at him for a long time, making his confident expression falter, before turning back to me.)

Woman: “How small does your d**k have to be to get a thrill out of £3?”

(The man turned red with embarrassment and fled the store. The rest of us had a chuckle and, while I couldn’t refund the woman full price, the rest of the line coughed up the remaining £3, for the entertainment.)

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