Category: Awesome Customers

Everything Is Cool When You’re Part Of A Team

| Canada | Awesome Customers, Awesome Workers, Food & Drink, Movies & TV

(I’m working the counter at a sandwich shop when a customer comes in looking VERY tired.)

Customer: “How big are your five-dollar foot-longs?”

(He looks like a good-natured sort, so I decide to risk joking with him a little to help him wake up.)

Me: “Eleven inches. I’m taking a bite for that question.”

Customer: *laughs* “I suppose I asked for that. How much?”

(Having just the previous night babysat a boy who likes The Lego Movie, my response is almost automatic.)

Me: “That’ll be forty-seven dollars.”

(The customer wears an expression of abject horror for a split-second… and then breaks into a broad grin.)

Customer: “Awesome!”

(With “Everything is Awesome” stuck in my head for the rest of the day, I got the customer his unbitten, normally-priced foot-long.)

Redhead Responding To Red Alert

| OK, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal & Illegal, Wild & Unruly

(I am in line behind a young man who was obviously inebriated. He is trying to buy alcohol without an ID.)

Cashier: “Sir, I’m sorry, but I can’t sell you this beer without an ID.”

Customer: “F*** you! I am old enough. Do I look like a kid?”

Cashier: “No, sir, but it’s the law and I could lose my job.”

Customer: “It’s in the d*** truck. Do you want me to go all the way to the truck and get it?”

Cashier: “Sir, if you’d like to go get your ID I’d be happy to set the beer to the side for you.”

Customer: “You f****** b****! I don’t have to—”

(He’s interrupted when a slender, red-haired woman comes up behind him, slips her arms under his and pushes forward, hard. He’s bent over and unable to move his arms.)

Redhead Woman: “Now, that’s just about enough. I let the manager know, and my daughter is calling the police.”

(He tries to pull away and she takes her knee and pushes it hard into his back, making him yelp.)

Redhead Woman: “No, I said that’s enough. You’re going to apologize to the cashier here for fouling up her day, and then you’re going to be still until the cops come.”

(The manager comes sprinting over with security in tow, who take control of the angry guy while the cashier explains and the redheaded woman brushes off the front of her dress. Her daughter hands her the phone and the woman talks to the police for a moment and hangs up.)

Manager: “Thank you, ma’am.”

Redhead Woman: “Not at all. I cashiered in college and it flat sucked. People are d***s.”

(The woman says something to her daughter in a foreign language and the kid grins and looks over at the guy. The cashier rings me up, and as I’m getting ready to leave, I walk past where the cops have the guy cuffed and sitting while they talk to the redheaded woman. I pass by the kid and smile at her.)

Me: “Your mom is pretty tough, huh?”

Kid: “My mom is a bad-a**.”

(Totally made my day.)

The Customer Is Sometimes Right

| Toronto, ON, Canada | At The Checkout, Awesome Customers

(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)

Me: “Hi, I’d like to get a refill on [X] medication.”

Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”

Me: “No worries.”

Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”

Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”

Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”

Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”

Pharmacist: “And you’re not… You’re okay?”

Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”

Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”

Sometimes, The Compliments ARE Complimentary

| AK, USA | Awesome Customers, Bad Behavior, Crazy Requests

(I work at a small family owned plumbing and heating company where the owner sometimes makes special exceptions for people who do a lot of business with us or are close friends to them. I also have exceptional customer service skills when it comes to irate customers. This exchange happens during the winter, when we are the busiest.)

Me: “Thank you for calling [Local Plumbing and heating Company]. This is [My Name]. How can I help you?”

Customer: “You guys installed a furnace for me a couple of months ago, and you still haven’t come back out to finish the work. When can we do that?”

Me: “I’m sorry, but it may be at least two weeks before we can finish that work due to our high volume of calls for no heat.”

Customer: *now very irate* “That is absolutely unacceptable!! I paid a lot of money for this to be done properly, and it should have been done over a month ago! You need to send [Specific Technician] out right now so he can finish his half-a**ed job!”

Me: “I do apologize for this, sir, but we are very busy with rather important calls, and seeing as the work that needs to be finished isn’t life threatening, we are going to have to schedule you two-to-three weeks down the road.”

Customer: “I’m going to call the owner right now and complain to him about your incompetence and lack of customer service skills!”

(He hangs up. I continue on with my work, as now it has piled up quite a bit while I was on the phone with him. He calls back again, and I answer his call.)

Me: “Thank you for calling [Local Plumbing and Heating Company]. This is [My Name]. How can I help you?”

Customer: “It’s me again. I talked to your boss. I’m calling you back to apologize for how I treated you. I’ve been having a rough time with things lately and it was wrong of me to take it out on you like that. I also told your boss that you’re a huge asset to the company and if anything, he should give you a raise for not losing your cool with me when you should have.”

(Sir, I don’t know where you are now, but I wish I had time to tell you how much saying that meant to me. Even with my good customer service skills, I rarely receive compliments about it and that truly made my day!)

The Card With The Lifetime Guarantee

| FL, USA | Awesome Customers

(A customer has called in to update their credit card.)

Me: “All right, and the expiration on the card?”

Customer: “2022. Wow! That’s a long ways off! I’m turning 84 this week, and I think I’ll expire before this card!”

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