A Category-Five Storm Of Whining
(I work at a bank, and it is the day before Hurricane Harvey hits us. We are closing early, we have a skeleton crew, and we are slammed with cash transactions. Every loan officer on staff is helping the tellers and the IT staff prepare for the storm.)
Customer: “I need to talk to someone about an auto loan.”
Me: “I’m sorry, sir; we aren’t processing loan applications until we return from the storm.”
Customer: “Ugh, you have to be kidding me. I took off work, the auto dealer in [Town with mandatory evacuation] is closed, and now this? I took off work for this!”
Me: “Sir, this is a category-three storm, set to bring up to 50 inches of floodwater in some areas. Half of this area is under a mandatory evacuation. We have to be out by noon, by order of the mayor. You will not be able to buy a car today.”
Customer: “Unbelievable.” *storms out*
(He later wrote us a scathing review on social media and got pummeled in the comments section.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.