Cat-Nipped In The Bud
(I am talking to a first-time cat owner about the cat she is interested in. Another woman walks in.)
Customer #1: “Now, do I have to clean them like I would a dog?”
Me: “No, generally cats will bathe themselves.”
Customer #2: “Actually, you will want to bathe them. We bath our cat once a week.”
Me: “Well, we normally recommend you don’t bathe a cat because most cats really hate water.”
Customer #2: “We bathe our cat all the time and it keeps her clean.”
Me: “I’m sure that works for you, but with a new cat you don’t know. I really suggest that this woman does not bathe the cat.”
Customer #2: “No! You should bathe the cat to keep it clean!”
(After several minutes of her insisting this, I eventually agree and she leaves. After checking that she is out of sight, I turn back to the first customer.)
Me: “Don’t bathe the cat.”
Customer #1: “I won’t.”
This story is part of the Choose-Your-Battles roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?
