Cat-ching On To Your Scheme

, , | Right | June 6, 2017

(I am at the register when a woman approaches with a large bag of dog food.)

Me: “Hi, do you have a [Membership] card?”

Customer: “No, and I don’t want one. Just ring me out.”

Me: “Okay.”

(I scan the UPC but it comes up as another item; a $4 cat food dish instead of a 35lb bag of dog food. I peel the sticker off and rescan.)

Customer: “Excuse me; what are you doing?”

Me: “Someone seems to have placed another tag over the original UPC. Your total is $58.29.”

Customer: “It rang up $4 so I’m not paying $60, and the shelf said $45!”

Me: “Well, since you didn’t buy a food dish, I can’t charge you for one. I can have someone check the shelf but if it said $45 for the [Membership] price, I can sign you up in, like, 30 seconds.”

Customer: “I want your manager.”

Me: “Sure.”

(While we wait for the manager to arrive, the woman huffs and complains that I should just give her the bag for $4 because that’s what I scanned, peppering her rant with insults about my job (“so easy a goddamn monkey could do it but somehow you’re too r******d”). I am looking at our website to see if the price she’s mentioned is an online sale.)

Manager: “What did you need?”

Me: “This cat dish tag was right over the UPC and I—”

Customer: “This b**** is trying to overcharge me! The sign says $45 but she’s charging me $55!”

Manager: “Okay, can you show me where you found it? Sometimes people put things in the wrong place. If that is the case, we can override the price for $45.”

Me: “It’s the [Membership] price.”

Customer: *to me* “No one is talking to you. Just shut up.” *to my manager* “She also scanned it once and it said $4! Are you going to honor that or do I have to call corporate?”

(I hand the $4 sticker to my manager. She looks at it, at me, and back to the customer.)

Manager: “Ma’am, did you put this sticker on the bag?”

Customer: “Are you accusing me of theft?!”

Manager: “No, ma’am, but I am asking if you know how this cheap item sticker from the other side of the store ended up perfectly aligned over the original UPC.”


(After the customer stormed out, my manager went back to the aisles and sure enough, there was a cat food dish matching the UPC without a barcode sticker… sitting where the dog food would have been on the shelf.)

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