Cat-ching On To Your Scheme

, , | Right | June 6, 2017

(I am at the register when a woman approaches with a large bag of dog food.)

Me: “Hi, do you have a [Membership] card?”

Customer: “No, and I don’t want one. Just ring me out.”

Me: “Okay.”

(I scan the UPC but it comes up as another item; a $4 cat food dish instead of a 35lb bag of dog food. I peel the sticker off and rescan.)

Customer: “Excuse me; what are you doing?”

Me: “Someone seems to have placed another tag over the original UPC. Your total is $58.29.”

Customer: “It rang up $4 so I’m not paying $60, and the shelf said $45!”

Me: “Well, since you didn’t buy a food dish, I can’t charge you for one. I can have someone check the shelf but if it said $45 for the [Membership] price, I can sign you up in, like, 30 seconds.”

Customer: “I want your manager.”

Me: “Sure.”

(While we wait for the manager to arrive, the woman huffs and complains that I should just give her the bag for $4 because that’s what I scanned, peppering her rant with insults about my job (“so easy a goddamn monkey could do it but somehow you’re too r******d”). I am looking at our website to see if the price she’s mentioned is an online sale.)

Manager: “What did you need?”

Me: “This cat dish tag was right over the UPC and I—”

Customer: “This b**** is trying to overcharge me! The sign says $45 but she’s charging me $55!”

Manager: “Okay, can you show me where you found it? Sometimes people put things in the wrong place. If that is the case, we can override the price for $45.”

Me: “It’s the [Membership] price.”

Customer: *to me* “No one is talking to you. Just shut up.” *to my manager* “She also scanned it once and it said $4! Are you going to honor that or do I have to call corporate?”

(I hand the $4 sticker to my manager. She looks at it, at me, and back to the customer.)

Manager: “Ma’am, did you put this sticker on the bag?”

Customer: “Are you accusing me of theft?!”

Manager: “No, ma’am, but I am asking if you know how this cheap item sticker from the other side of the store ended up perfectly aligned over the original UPC.”

Customer: “F*** ALL OF YOU! I AM NEVER COMING BACK HERE!”

(After the customer stormed out, my manager went back to the aisles and sure enough, there was a cat food dish matching the UPC without a barcode sticker… sitting where the dog food would have been on the shelf.)

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