Cashing Out Early

(I work at a combined hotel front desk and casino players club. While we do everything in one place, they are two separate systems; doing something in one doesn’t require doing anything in the other.)

Guest: “What can you do for me tonight?”

Me: “Your only offers are for Sunday through Thursday. Cheapest tonight is a smoking economy room for $79.99.”

Guest: “No, that is just way too expensive.”

Me: “Okay, well, you have $5 bonus cash; if you could just sign here to receive the bonus cash…”

Guest: “No, I don’t want the room; it’s too much.”

Me: “The bonus cash has nothing to do with whether or not you stay in the room; it’s yours to take either way. I just need you to sign before I can give it to you.”

Guest: “No, I want nothing to do with this place tonight.”

(The guest storms out.)

Next Guest: “Did they really just refuse free cash?”