Cashing Out Early
I’m working one of the garden center registers, and I am the only cashier out there. A young man comes to my register with three gift cards he wants to fill.
Customer: “And I’ll be paying with this.”
He pulls out a type of card I’ve never seen before, but I figure it must just be for a local bank.
Me: “Okay, how much would you like on the first card?”
Customer: “Two hundred, please.”
I enter two hundred dollars onto the gift card.
Customer: “You need to enter two hundred dollars cash, and then I’ll use my card to actually pay.”
Me: “Um… I’m sorry, but I can’t enter a cash payment unless you’re actually paying cash.”
Customer: “No, it’s fine. It’ll work. Just enter two hundred dollars and I’ll pay with my card once it gets accepted.”
Me: *Confused, but firm* “I can’t hit the cash button unless you give me cash. If you want to use your card, you can swipe or insert it now.”
This goes on a few more times until a manager comes out to check on me.
Customer: “You know what, never mind. It’s not that important.”
He walks off.
Me: “What was that?”
Manager: “That was a scam. Good for you for not falling for it.”
Me: “Oh.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.