Cashing And Crashing
(I work for the call center of a major ticketing organization. Most of my job consists of helping people find the tickets they want and then helping them pay via the phone. Most customers are great…)
Me: “All right, that brings your total to [amount]. How would you like to pay?”
Customer: “Cash.”
Me: “Oh, I’m sorry, ma’am. I can’t hold the tickets for you so you can pay later. I have to take the payment now on a debit or credit card.”
Customer: “But I want to pay in cash.”
Me: “I understand that, but unfortunately, I cannot accept cash for an over-the-phone purchase since you can’t hand it to me.”
Customer: “You just want to steal my credit card!”
Me: “Not at all. I assure you, many people buy tickets like this every day and it’s completely safe.”
Customer: “I’M ONLY PAYING IN CASH!”
Me: “I’m sorry, ma’am, but I simply cannot take cash as a form of payment over the phone. You are welcome to come to the theater and pay cash if you wish.”
Customer: “Well, that’s stupid; I’m not in New York.”
Me: “Unfortunately, the theater is the only place we accept cash, ma’am.”
Customer: “F*** you. I’m ordering online.”
Me: “Ma’am, you can’t pay cash online either.”
Customer: *slams phone down*
Question of the Week
Have you ever served a bad customer who got what they deserved?
