Cash Crash
I’m overseeing the self-checkout, but as it is usually a very mundane post, I’m a little zoned out. I hear a register beep as an item is scanned.
Register: “Would you like to continue?”
One beep, then another.
Register: “Would you like to continue?”
One beep, then another.
On the third repetition, it breaks through my brain fog, and I see a frustrated man at one of the card-only registers. He scans an item, the card-only message comes up, and he presses the “no” button.
Me: “Did you need help, sir?”
Customer: “Yes, please. I keep telling the register I don’t want to pay by card, but then it deletes my item and I have to start over!”
Me: “Sir, this register only takes cards. The registers on the other side can take cash if that’s how you want to pay.”
Customer: “Oh, thank you! I thought it was strange that this one wouldn’t!”
He paid at one of the cash checkouts and left with his items. I have no idea why he thought rejecting the card-only message would make that register accept cash.
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
