Cash Back, Government Style, Part 2

(We have a pay-point for customers who pay for their gas and electricity on a pay-as-you-go plan.)

Me: “Hi there, how can I help?”

(The customer pushes a £20 note and a gas card into my hand.)

Customer: “I want £10 back.”

Me: “So you want £10 on the gas with £10 change?”

Customer: “No, I want £20 on the gas and £10 cash-back. You know, cash-back? Like from the till?

Me: “I’m afraid we only offer cash-back when you’re paying with a debit card.”

Customer: “I don’t have a debit card. Can’t you do it anyway?”

Me: “No. Cash-back is money taken from your debit account. Like it’s from an ATM.”

Customer: “I don’t understand.”

Me: “Well, you’re asking for £10 cash-back without paying for it from an account. You’re basically asking for me to give you free money.”

Customer: “Isn’t that how it works?”

This story is part of the More-Customers-Bad-With-Money roundup!

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