Cash Back Attack, Part 9

, , , , , | Right | November 11, 2019

(On a lazy Saturday afternoon, I’m on register duty when a couple comes in. The woman makes a beeline for me with a very angry look on her face.)

Woman: “You! Where’s the nearest ATM? I’ve been through this whole plaza and not one of them has an ATM!”

(The plaza I work in has four different restaurants and about five different shops. The bank we used to have closed years ago and the ATM went with it.)

Me: “I’m sorry to hear your troubles, ma’am, but the closest ATM is going to be across the street at [Gas Station #1] or [Gas Station #2]. Personally, I prefer [Gas Station #2] as they don’t charge withdrawal fees.”

Woman: “I don’t want to go across the street! That’ll take too long!”

Me: “Well, I’m sorry again, ma’am, but those are the only options I can think of.”

(The woman glares at me a minute and wanders back to her compatriot. They discuss something for a minute and she walks back to me, now with a smug look on her face.)

Woman: “You guys do cashback here, right?”

Me: “Yes, ma’am. The options for cashback are $10, $20, or $40.”

Woman: “Any minimum I gotta pay?”

Me: “No, ma’am.”

(She nods and wordlessly grabs a candy bar and slams it onto my table. I ring her up and she goes through the cashback steps, selecting $40. The transaction finishes, the drawer opens, and as I’m grabbing her money, she says the following:)

Woman: “Give me $200.”

(I’m stunned for a moment, but I get the $40, close my drawer, and hand the money to her.)

Me: “No, ma’am. I’m not giving any money out that isn’t counted for on my till. You told it $40; you get $40.”

Woman: “But it’s my money! Just fix it when you count it later!”

Me: “I don’t know how you think cashback works, but that is certainly not how it operates here. Like I said a minute ago, you can head to one of the ATMs across the street if you need more cash.”

Woman: “You’re really gonna make me do this, aren’t you?”

(Before I can ask what she means, she grabs another candy bar and again slams it on my table. I check her out again and again, she gets $40. She proceeded to do five total transactions, totaling about $10 for candy, to pull out $200.)

Woman:That ought to teach you a thing or two.” 

(She then flounced out the door with her companion and candy bars. I just stared after her in silent rage and confusion.)

Related:
Cash Back Attack, Part 8
Cash Back Attack, Part 7
Cash Back Attack, Part 6

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