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Cash Back Attack, Part 4

| Right | April 17, 2017

(I work in a big chain store and we allow combined payment: that is, paying with both cash and debit/credit. We also offer cash-back on request. One day, a female customer comes up in the line. Putting through the items is uneventful. What happens next, baffles me.)

Me: “Your total is [total over $20].”

Customer: “I’d like to pay some on cash, some on debit, please.”

Me: “Sure.”

(She gives me the cash, a 20 dollar bill. I deposit it into the register and prepare the debit machine.)

Me: “All right, go ahead and insert the card when you’re ready.”

Customer: “I’d also like 20 dollars cash back, please.”

(Slightly dumbfounded, I make a confused face for a moment, which she doesn’t see luckily.)

Me: “Uh, sure, just select it on the screen there.”

(I gave her the cash-back and even after she left I still struggled to understand the thought process.)


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