Cash-Back-And-Forth
(Whenever a customer asks for cash-back, I always repeat the amount back to them just to make sure I have heard correctly.)
Customer: “Can I have £30?”
Me: “That’s £30?”
Customer: “No, £30.”
Me: “Yes, £30 cash-back?”
Customer: “No, I want £30.”
Me: “Yes, that’s what I said, £30 cash-back.
Customer: “Look, do you do cash-back?”
Me: “Yes.”
Customer: “Well, can I have £30?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
