Cart That Complaint Off To Nowhere

, , | Right | March 13, 2020

(This story occurs the day of a coworker’s father’s funeral, so a large portion of the staff is not present, including all of the managers.)

Customer: “I just hit one of your carts and it damaged my car.”

Me: “Okay. What exactly happened?”

Customer: “There was a cart left in the parking space when I tried to pull in and it damaged my car. I want to be compensated.”

Me: “I don’t think I can do that for you, ma’am.”

Customer: “Well, I want to speak to a manager.”

Me: “Unfortunately, there are no managers here right now, but if you leave your name, I can—”

Customer: “YOU MEAN TO TELL ME THERE ARE NO MANAGERS ON THIS ENTIRE PROPERTY?!”

Me: “I am as surprised as you are, but yes.”

(Realising I wouldn’t be able to convince her that we were not responsible for the damage, I convinced her to take my manager’s number. I warned my manager and when she received the call, she promptly told the women we wouldn’t pay for the damage she’d caused.)

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