Cart That Employee Back To Training

, , , , , , | Working | January 5, 2018

(I am nine months pregnant. My doctor has recommended that I not spend extended periods of time on my feet. I really need to do some grocery shopping, so I go to the customer service desk to see if they have a motorized cart available. The customer service associate is a middle-aged man.)

Me: “Hi, excuse me. Do you have any motorized carts available?”

Worker #1: “No.”

Me: “Oh, okay. Have they all been taken recently? Do you think one will be available soon?”

Worker #1: “Not for you.”

Me: “I’m sorry?”

Worker #1: “There’s nothing wrong with you; you’ve got two legs that aren’t broken. Go get a normal cart.”

Me: “My doctor has told me it isn’t safe for me to walk around too much. I really need to buy groceries. If there won’t be a cart available soon, I will come back later, but I don’t think it’s appropriate for you to talk to a customer that way.”

Worker #1: “You can come back later, but I’m still not giving you a cart. You can walk; you’re just lazy.”

(At this point, I’ve had enough. I walk over to another employee.)

Me: “Is your manager around?”

Worker #2: “Yeah, hang on.” *she calls the manager over*

Manager: “Hi! How’s it going?”

Me: “Oh, great. I’m just a little upset because your customer service person won’t let me use a motorized cart.” *the manager looks at my obvious belly and turns white*

Manager: “Jesus! Again?!”

(The manager went to the desk and came back with a motorized cart and a gift card. I could hear the customer service worker shouting about how I was not disabled and didn’t deserve the cart. It turned out, he had done this to several other customers before me, all young people.)

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