Careful… That Might Have Vanilla In It
(I have just read back the customer’s seven-item order and told her the total.)
Customer: “Wait, does the strawberry malt have strawberries in it?”
Me: “Yes, the strawberry malt has strawberries in it.”
Customer: “Oh.” *pause* “Can I change it to vanilla?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
