Cardigan And Again And Again

(I work in my local Oxfam, mostly on one of the tills. The other day a customer comes in and tries on a woollen cardigan. After she’s tried it she comes up to me:)

Customer: “Excuse me, but I don’t think this item should be on display. I just tried it in on and it left hairs all over me.”

Me: “Okay, I’ll let the manager know about this and she’ll decide whether it’ll be taken of the rack.”

(The customer then goes back to browsing. The manager then comes down to let me take a break.)

Me: “I had a customer tell me that she didn’t think this cardigan should be on the rack. It left hairs all over her.”

Manager: “Okay.”

(She then puts the item back on the rack and takes over from while I go have a break. About 10 minutes later I come down from my break and take over the till again.)

Manager: “You didn’t tell me that she hadn’t left the shop.”

Me: “Oh, sorry.”

Manager: “It’s okay.”

(I get back to the till, a lack of customers paying for items leaves my eyes to inspect the store just as the manager comes down to put some stock out. At this point I notice something going on at the other till.)

Me: “I think that [Volunteer] might need your help with something.”

(The manager then goes down to the other till to check up on what’s going on. It gets sorted out, and she comes back and tells me what happened.)

Manager: “Funny story. That customer who you dealt with earlier came back, only this time she started looking for the cardigan, just so that she could complain about it still being out.”