Cardigan And Again And Again

, , , | Right | June 19, 2017

(I work in my local Oxfam, mostly on one of the tills. The other day a customer comes in and tries on a woollen cardigan. After she’s tried it she comes up to me:)

Customer: “Excuse me, but I don’t think this item should be on display. I just tried it in on and it left hairs all over me.”

Me: “Okay, I’ll let the manager know about this and she’ll decide whether it’ll be taken of the rack.”

(The customer then goes back to browsing. The manager then comes down to let me take a break.)

Me: “I had a customer tell me that she didn’t think this cardigan should be on the rack. It left hairs all over her.”

Manager: “Okay.”

(She then puts the item back on the rack and takes over from while I go have a break. About 10 minutes later I come down from my break and take over the till again.)

Manager: “You didn’t tell me that she hadn’t left the shop.”

Me: “Oh, sorry.”

Manager: “It’s okay.”

(I get back to the till, a lack of customers paying for items leaves my eyes to inspect the store just as the manager comes down to put some stock out. At this point I notice something going on at the other till.)

Me: “I think that [Volunteer] might need your help with something.”

(The manager then goes down to the other till to check up on what’s going on. It gets sorted out, and she comes back and tells me what happened.)

Manager: “Funny story. That customer who you dealt with earlier came back, only this time she started looking for the cardigan, just so that she could complain about it still being out.”

1 Thumbs
  • Give that customer more Facebook friends so she has something else to do!

  • The name of the shop wasn’t censored?! What is the world coming to?

    • Jackie Fauxe

      Maybe because it’s a charity? I’m not sure.

  • Someone needs a life…

  • Ambulance Chaser

    So, is this saying that store employees will take dirty merchandise off the racks only until the complaining customer leaves, then put it back?

    • Jackie Fauxe

      They’re not employees, they’re volunteers at a charity shop (although I’m not sure about the manager tbh). The cardigan isn’t dirty, but a donated item that leaves fuzz on the person who is wearing it. The only options are to throw it out or to leave it out for someone who doesn’t mind fuzz to buy.

      • Xebi

        Given that the cardigan would have been second hand, it could well have been human or pet hair and the complaint could have been valid. An old item of clothing is less likely to shed its own fibres so I would have at least checked.

        • Jackie Fauxe

          If it was human or pet hair, I’m sure they would have seen it while handling (which they both did). My guess is either it was fuzz, or they put it back not caring about the hairs. Keep in mind that lots of people donate new and/or barely worn items to thrift shops all the time.

        • robindaybird

          Though looking through thrift shops, I’ve seen plenty of items that still has the stores’ original tags on, so it could be a cardigan that never got worn and washed before being donated

        • Ophelia

          Indeed, at my time at a thrift store, objects with a lot of animal hair on them were to always be tossed out. If there’s so much animal hair on it that even so much as wearing it gets you covered in the stuff too, then it’s definitely not the most sanitary thing to have, even after washing it. (You wouldn’t believe how many bags of clothes and furniture items we received where everything smelled like cat urine or dog urine.)

          If it’s a natural part of whatever it’s made of, like wool or down, then it’s okay to have in the store as long as it’s not visibly damaged, faded, or dirtied up with something else.

    • RallyLock

      There’s a reason most stores – including high-end retailers of brand-new clothing – recommend that you wash the clothes before you wear them. You never know who tried that shirt or those pants on but didn’t buy them – leaving them to go straight back onto the rack for you to find and take home.

  • Denton Young

    [Customer], want some cheese with that whine?

  • Kitty

    And people tell ME to get a life…

  • So, employee says “don’t put this back on the rack”, manager puts it back on the rack, customer notices… and this isn’t posted in Not Always Working, why?

  • Medusa Jordan

    I do not have much going on in my life, but it looks like a packed calender compared to this sad act.