Card Reading Too Much Into This

, , , , , | Right | December 18, 2018

(I work in a large convenience store based on the West Coast, and work graveyards. We get quite the colorful rotation of regulars which I’m seasoned enough to deal with.)

Customer: *approaches me with a coffee, a new one, that I just watched her make* “It’s a REFILL!”

(She then pulls out a clearly snapped-in-half debit card, covered in electrical tape. I remember her card not processing a couple weeks ago, and giving her coffee for free. The queue behind her is growing. I try her card every which way I can think of, including manual entry. No dice.)

Me: “Ma’am, we’ve had problems with the card reader all night. I’m terribly sorry. I’ll cover the coffee.”

(She then UNLEASHES her fury over not being able to swipe her card over $1.06 and abuses my machine to the point where I give up and ask her to hand it over. Yep, will not read. Again.)

Customer: “There’s 134 god-d*** DOLLARS on here! Why can the OTHER CASHIER make my card work and you can’t? You f*** up my time every time I’m in here!”

(I noticed the line was growing behind her. I lost all patience and called my coworker over while she huffed and puffed about how it JUST worked in the ATM today (incredibly doubtful) and we just wanted to refuse her card. It didn’t work on any card reader that night and she grabbed her coffee and stomped out of the store muttering about how “if we’d just TRY to run her card RIGHT!” I’m not sure if she’s trying to scam us out of a dollar or just stupid.)

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